酒店回复: Thank you for your detailed feedback. We're glad to hear you appreciated the comfort of the beds, quality of the showers and Wi-Fi, and overall cleanliness. We also appreciate you pointing out the issue with the wallpaper—we're currently working on improvements in that area.We're sorry to hear that breakfast did not meet your expectations. Your comments about the lack of service and napkins are noted, and we’ll be reviewing our breakfast setup to ensure a better experience for our guests. Thank you again for your valuable insights.
2.0分
商务出差
Only 1 plug in room worked. Bath door did not close, bathroom light switch could not shut off. Load, messy. Key cards did not work.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the issues you experienced during your stay. The concerns you mentioned—such as the limited working outlets, bathroom door not closing properly, and the light switch not functioning—are not the level of comfort or convenience we strive to provide. Our maintenance team has been notified to address these items promptly.Regarding the key cards, we apologize for the inconvenience you encountered. Our key cards automatically time out after a certain amount of time, and they can also become demagnetized if placed near phones, credit cards, or other magnetic items. We’re always happy to reissue them quickly at the front desk.We appreciate your comments, as they help us improve. We hope to have the opportunity to provide you with a much better experience in the future.
1.0分
其他
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First off we did not get the room that we reserved. I paid extra for the room that had specifically a couch in it because that's what was needed. Instead we were received a room that had a Jacuzzi that was of no use to us. The room did not have any soap in it anywhere. The TV didn't work. The AC didn't work, so it was very hot in the room. The breakfast was a joke! I was there at 7, it opens at 6:30. There was no batter for pancakes. The juice machine didn't have juice. So the only options for breakfast was cereal and yogurt.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the many issues you experienced during your stay, and we sincerely apologize that we fell short of meeting your expectations.At the time of check-in, it was discussed with you that the room type you originally reserved was unavailable due to an overbooking. Our front desk staff apologized and issued you another suite in an effort to best accommodate you. It was not communicated to us that you specifically needed a couch, or we would have done everything possible to find a way to meet that need. We sincerely apologize for this miscommunication.We also apologize for the concerns regarding your room, including the lack of soap, the TV not working, and the AC not functioning properly. These issues should have been addressed before your arrival, and we will be following up with our housekeeping and maintenance teams to correct them immediately.We’re equally disappointed to hear about your breakfast experience. Arriving shortly after opening and finding multiple items unavailable is unacceptable. We will be addressing this with our breakfast team to ensure everything is properly prepared and stocked each morning.Your feedback is extremely important to us, and we appreciate you bringing these matters to our attention. We sincerely hope you will give us another chance in the future so we can provide you with the comfortable and reliable stay you expected and deserved.
2.0分
家庭亲子
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The room was fine. Check in and check out was fine. At 1:30 AM we were woke up by knocking on the door. They knocked about four more times in about five minutes, saying are you in there? Then you could hear them talking to each other in the hallway. Obviously it was a little hard to go to sleep after that. We did not feel comfortable opening the door to someone we didn’t know so we just stayed in bed, hoping they would leave. We contacted the desk and he said he couldn’t see anyone on the camera and the guy was knocking during the phone call. My husband told him he was going to call the cops if they didn’t get rid of them and my husband got hung up on.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the disturbance you experienced during your stay — that is certainly not the restful experience we aim to provide.We understand how unsettling that situation must have felt, and we sincerely apologize for the inconvenience. Please know that we will be speaking further with our front desk staff regarding the security policies we uphold to ensure that all guests feel safe and supported at all times.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable stay in the future.
4.0分
其他
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Clean, comfortable, quiet rooms. Conveniently located for shopping, dining and entertainment. The employees are friendly, respectful, helpful and professional, for the most part. I was hoping for a full breakfast, more than a continental breakfast, but that is simply a matter of preference.
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酒店回复: Thank you for your wonderful review and kind words about our team and accommodations! We’re happy to hear you enjoyed the clean, comfortable, and quiet rooms, as well as our convenient location. We appreciate your feedback regarding breakfast—your comments help us identify opportunities to enhance the guest experience. We hope to welcome you back again soon!
3.0分
家庭亲子
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No working ice machine on property. Paid for king studio suite with jacuzzi- did not have one in our room. Breakfast was pitiful. Coffee Waffles were the only good things about it. No elevator in building. Hard for someone with a bad back to carry all luggage up stairs. Will not stay here again.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet your expectations. We understand how important amenities like the ice machine, breakfast quality, and room accuracy are to our guests, and we regret the inconvenience you experienced. Your comments have been shared with our team so we can address these concerns and make improvements. We appreciate your honesty and hope you might consider giving us another chance in the future to provide a better experience.
2.0分
商务出差
The room was terrible. It was extremely outdated, and dirty. The cable did not work, nor did the WiFi.
Needless to say, I will never stay there again.
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酒店回复: We’re very sorry to hear about your disappointing experience. What you described does not meet the standards we strive to maintain, and we sincerely apologize for the inconvenience caused by the condition of your room and the technical issues. Your feedback is extremely important to us, and we will be addressing these concerns with our team immediately. If you’re open to it, we would appreciate the opportunity to make things right—please feel free to reach out to us directly. Thank you for bringing this to our attention.
5.0分
商务出差
The room is very spacious, and after spending a hot day outside, the air conditioned interior was glorious.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the spacious room and the refreshing air conditioning after a hot day. It’s great to know we could help make your stay comfortable. We look forward to welcoming you back again soon!
2.0分
情侣出游
Room was clean, not enough electrical outlets by the beds. Needed the outlets for C Pap machines (2) only 1 outlet worked! Won’t be staying there again!
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酒店回复: Thank you for sharing your feedback. While we’re glad to hear your room was clean, we’re truly sorry to learn that the lack of accessible electrical outlets caused such inconvenience—especially when traveling with medical equipment. We understand how important these details are, and we’ll be reviewing this with our team to explore improvements. We regret that we didn’t meet your expectations this time and appreciate you giving us the opportunity to learn and do better.
3.0分
其他
Would not let me check in. Does not state must be 21 to check in. My cousin had to check in for me. Room was paid by my mother on her card.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced at check-in. We understand how frustrating that must have been, especially with the room already paid for.We’re currently under new management, and we want to let you know that our age policy has recently changed—guests must now be 18 years or older to check in. We’re sorry that this update wasn’t in place during your stay and that the previous policy caused difficulties.Thank you again for bringing this to our attention. Your comments help us continue to improve, and we hope you’ll consider giving us another chance in the future.
标准酒店，但早餐很糟糕。
标准的三星级酒店，床、淋浴和无线网络都很好，总体清洁度不错，尽管墙纸有几处脱落。然而，最大的问题是早餐。我从未见过没有服务员和餐巾的早餐
Only 1 plug in room worked. Bath door did not close, bathroom light switch could not shut off. Load, messy. Key cards did not work.
First off we did not get the room that we reserved. I paid extra for the room that had specifically a couch in it because that's what was needed. Instead we were received a room that had a Jacuzzi that was of no use to us. The room did not have any soap in it anywhere. The TV didn't work. The AC didn't work, so it was very hot in the room. The breakfast was a joke! I was there at 7, it opens at 6:30. There was no batter for pancakes. The juice machine didn't have juice. So the only options for breakfast was cereal and yogurt.
The room was fine. Check in and check out was fine. At 1:30 AM we were woke up by knocking on the door. They knocked about four more times in about five minutes, saying are you in there? Then you could hear them talking to each other in the hallway. Obviously it was a little hard to go to sleep after that. We did not feel comfortable opening the door to someone we didn’t know so we just stayed in bed, hoping they would leave. We contacted the desk and he said he couldn’t see anyone on the camera and the guy was knocking during the phone call. My husband told him he was going to call the cops if they didn’t get rid of them and my husband got hung up on.
Clean, comfortable, quiet rooms. Conveniently located for shopping, dining and entertainment. The employees are friendly, respectful, helpful and professional, for the most part. I was hoping for a full breakfast, more than a continental breakfast, but that is simply a matter of preference.
No working ice machine on property. Paid for king studio suite with jacuzzi- did not have one in our room. Breakfast was pitiful. Coffee Waffles were the only good things about it. No elevator in building. Hard for someone with a bad back to carry all luggage up stairs. Will not stay here again.
The room was terrible. It was extremely outdated, and dirty. The cable did not work, nor did the WiFi.
Needless to say, I will never stay there again.
The room is very spacious, and after spending a hot day outside, the air conditioned interior was glorious.
Room was clean, not enough electrical outlets by the beds. Needed the outlets for C Pap machines (2) only 1 outlet worked! Won’t be staying there again!
Would not let me check in. Does not state must be 21 to check in. My cousin had to check in for me. Room was paid by my mother on her card.