酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the maintenance issues you encountered during your stay. This is certainly not the experience we want for our guests. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience. Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your feedback. We’re glad to hear the front desk staff provided great service. We apologize for the condition of the room, the discomfort with the bed, and the lack of in-room amenities. Your comments will be shared with our team to address these issues and improve the guest experience. Thank you again for bringing this to our attention. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
走廊乱糟糟的。房间和油漆都很糟糕。空调几乎无法正常工作。床就像睡在石头上一样。枕头也很糟糕。
展开
酒店回复: Dear Guest, Thank you for your review. We appreciate your feedback and are genuinely concerned about the issues you raised. Your comments have been documented and shared with the relevant team members to facilitate improvements. Please accept our apologies for the inconvenice caused. Your insights are crucial to our ongoing efforts to enhance our overall guest experience. We hope you will consider returning for an improved experience. Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
除了容易拿到毛巾和卫生纸外，没什么好处
展开
酒店回复: Dear Guest, Thank you for your feedback. We apologize that your experience did not meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
1.0分
商务出差
展开
The room felt neglected the air conditioning system sounded like it was going to break every time it turned on and off. The freezer in the fridge keeping making knocking sounds every 20 mins or so. More sounds coming from the bathroom
展开
酒店回复: Dear Guest, We are sorry to hear that your visit was disrupted by maintenance concerns within your accommodation. A peaceful and comfortable atmosphere is important to us, and we regret that this was not your experience. Your comments regarding the in-room amenities and other noises have been shared with our maintenance department. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
我们是为Coachella音乐节预订的这家酒店。晚上值班的大妈非常热心，我们真的很感激。不过需要注意的是，前台通常只工作到晚上11点，第二天早上也基本没人值班。酒店网页上说可以寄存行李，但实际上他们没有提供这项服务。我们去Coachella期间基本没待在房间里，但考虑到周边酒店的价格都在飙升，这家酒店的价格还在可接受的范围内。
工作人员有点粗鲁无礼。这栋楼看起来像是停留在90年代。房间里的天花板像爆米花一样，走廊里的天花板像办公楼的瓷砖一样。走廊很脏，没有吸尘，墙上到处都是污渍。我们隔壁的房间肯定被严重水浸过，因为天花板是用塑料布封住的，还有巨大的风扇在转。你整晚都能听到风扇的声音。凌晨5点就离开了，因为噪音太大，我们根本睡不着。如果可以的话，我给0星。
不太好
房间有异味，我醒来时感觉被虫子咬了。没有咖啡机，也没有洗发水。房间里有冰箱和炉灶，但你必须要盘子和餐具。——“早餐是营养谷物棒和卷好的松饼。工作人员很友好。”——他们正在进行某种装修，走廊很乱。
清洁度零分
前台工作人员彬彬有礼，态度友好，但酒店的清洁度严重不足。我的房间脏得令人作呕，入住时还被告知不能提前入住，因为他们正在打扫房间。哈！真是个笑话。
我的浴室水槽里和周围都有细小的黑色毛发，我猜是之前一位男士住过的，他最近刮了胡子。
水槽下面的架子积满了灰尘，至少一周甚至更久都没擦过。
淋浴间里和周围都有头发、棉绒和灰尘，所以在我拿到钥匙之前不可能打扫过。
卧室地板上有食物碎屑，还有一块可能是从衣服上撕下来的标签上的塑料碎片，很明显房间最近也没有吸尘。
总的来说，清洁度简直糟透了。绝对不会再住这里了。
糟糕的住宿
他们给我安排的公寓正在彻底装修！从早上 7 点开始就有工人们大声播放音乐，直到很晚才停止，制造出很大的噪音。闻起来像地板胶和溶剂。我甚至无法进入我的房间！
房间里的厨房水龙头滴水不止。我要求换房间，却被告知整个酒店都订满了。浴缸水龙头也一直在滴水。他们说维修人员会来修。我住了一个星期，却没人来修。衣柜门也丢了。
不推荐
酒店外观不错。房间很破旧。床很糟糕，每次移动都会发出噪音。房间里唯一可用的东西只有肥皂和毛巾。其他东西你得开口要。唯一的优点是前台人员很棒。
走廊乱糟糟的。房间和油漆都很糟糕。空调几乎无法正常工作。床就像睡在石头上一样。枕头也很糟糕。
除了容易拿到毛巾和卫生纸外，没什么好处
The room felt neglected the air conditioning system sounded like it was going to break every time it turned on and off. The freezer in the fridge keeping making knocking sounds every 20 mins or so. More sounds coming from the bathroom