酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this a rare incident, please allow us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the unsatisfactory experience you encountered during your stay. We take your concerns seriously and will promptly address the issues you raised with our team to ensure that the room is thoroughly cleaned and inspected. Additionally, we regret any disappointment regarding the in-room amenities. To maintain cleanliness for all guests, we store dishware at our front desk and are happy to deliver these items to your suite upon request. We also recognize that the renovation process can cause disruptions, and we apologize for any inconvenience this may have caused during your visit. Your feedback is of great value to us, and we are committed to making the necessary improvements to enhance the experience for future guests. We appreciate your insights and hope to have the opportunity to welcome you back to our hotel in the future.Sincerely,Hotel Management
酒店回复: Dear Jamie, Thank you for being our guest, and appreciating our front desk team's courteous and friendly attitude. However, we genuinely apologize for falling short of delivering a welcoming and pleasant environment. We work hard to provide the best and cleanest accommodations for all our guests. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. In response to your remarks, we have already alerted the housekeeping about this. Feedback like yours is instrumental in this process, offering us insight into specific areas. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Sincerely,Hotel Management
酒店回复: Dear Beverly, First and foremost, we would like to offer you our apologies for the issues that you and your granddaughter experienced during your visit. We do try to honor room requests whenever possible; however, there are times when we do not have the requested room unoccupied and available. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Your feedback is greatly appreciated as it allows us to improve our guest experience. Unfortunately, any financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you to reach out to them directly. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, We would like to extend our sincere apologies for the disruption and discomfort you experienced during your stay. We are actively engaging with our team to address these concerns, as they highlight important areas for improvement. Our commitment is to ensure that similar issues do not occur in the future. Thank you for bringing this matter to our attention. We look forward to the opportunity to enhance your experience upon your next visit to the area.Sincerely,Hotel Management
酒店回复: Dear Roman, We sincerely apologize for the series of issues you encountered during your stay. We understand your frustration regarding the delayed room availability, the difficulties with the TV, and the lack of front desk presence at check-out. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience caused. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We are committed to delivering a better experience in the future, and we hope you will consider giving us another opportunity to restore your trust.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the maintenance issues you encountered during your stay. This is certainly not the experience we want for our guests. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience. Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your feedback. We’re glad to hear the front desk staff provided great service. We apologize for the condition of the room, the discomfort with the bed, and the lack of in-room amenities. Your comments will be shared with our team to address these issues and improve the guest experience. Thank you again for bringing this to our attention. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your valuable feedback. We regret to learn about your experience and apologize for the inconvenience caused. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience. Sincerely,Hotel Management
我们是为Coachella音乐节预订的这家酒店。晚上值班的大妈非常热心，我们真的很感激。不过需要注意的是，前台通常只工作到晚上11点，第二天早上也基本没人值班。酒店网页上说可以寄存行李，但实际上他们没有提供这项服务。我们去Coachella期间基本没待在房间里，但考虑到周边酒店的价格都在飙升，这家酒店的价格还在可接受的范围内。
工作人员有点粗鲁无礼。这栋楼看起来像是停留在90年代。房间里的天花板像爆米花一样，走廊里的天花板像办公楼的瓷砖一样。走廊很脏，没有吸尘，墙上到处都是污渍。我们隔壁的房间肯定被严重水浸过，因为天花板是用塑料布封住的，还有巨大的风扇在转。你整晚都能听到风扇的声音。凌晨5点就离开了，因为噪音太大，我们根本睡不着。如果可以的话，我给0星。
不太好
房间有异味，我醒来时感觉被虫子咬了。没有咖啡机，也没有洗发水。房间里有冰箱和炉灶，但你必须要盘子和餐具。——“早餐是营养谷物棒和卷好的松饼。工作人员很友好。”——他们正在进行某种装修，走廊很乱。
清洁度零分
前台工作人员彬彬有礼，态度友好，但酒店的清洁度严重不足。我的房间脏得令人作呕，入住时还被告知不能提前入住，因为他们正在打扫房间。哈！真是个笑话。
我的浴室水槽里和周围都有细小的黑色毛发，我猜是之前一位男士住过的，他最近刮了胡子。
水槽下面的架子积满了灰尘，至少一周甚至更久都没擦过。
淋浴间里和周围都有头发、棉绒和灰尘，所以在我拿到钥匙之前不可能打扫过。
卧室地板上有食物碎屑，还有一块可能是从衣服上撕下来的标签上的塑料碎片，很明显房间最近也没有吸尘。
总的来说，清洁度简直糟透了。绝对不会再住这里了。
噩梦般的体验
我们没有入住。大堂脏乱不堪，前台接待员也粗心大意。我们要求换一间相邻的房间或隔壁的房间，因为我们要带16岁的孙女一起旅行。但他们没有。接待员说他会去看看隔壁的房间是否干净。他为什么要这么做？当时是下午5:30，他们应该到那个时候就打扫干净了。无论如何，我们因为某种原因没能换到隔壁的房间。后来我们又问他是不是有一只狗在大堂里闲逛，没拴绳，然后就对着墙撒尿了。于是我们就取消了**********的预订，离开了。
我多次尝试联系客服退款，但没有人通过电子邮件或电话回复我。我会向万事达卡投诉。
与此同时，我希望**********客服能帮我解决退款问题，因为这家酒店和你们网站上介绍的完全不一样。谢谢。Beverly Whitworth
糟糕的住宿
他们给我安排的公寓正在彻底装修！从早上 7 点开始就有工人们大声播放音乐，直到很晚才停止，制造出很大的噪音。闻起来像地板胶和溶剂。我甚至无法进入我的房间！
不太满意的顾客
网站显示下午3点前无法入住。我们大约3:35到达，但直到下午4点左右才有房间。前台的那两个家伙似乎一直在为我们房间还没准备好找借口，而且几乎不和我们有任何眼神交流。30英寸的小电视机启动速度超级慢。点击“指南”查看频道时，屏幕会跳到右上角4英寸x7英寸的窗口。前台工作人员说，必须关掉电脑，而不是点击“指南”按钮。上午10:30我们去退房，前台空无一人。我们把车开到酒店，把所有东西都装好，然后回到前台，前台却空无一人。真是什么样的员工会在退房时间左右离开前台呢？我们把钥匙放在柜台上，希望没人偷走，把我们的房间弄得一团糟。非常不满意，以后再也不会来了。
房间里的厨房水龙头滴水不止。我要求换房间，却被告知整个酒店都订满了。浴缸水龙头也一直在滴水。他们说维修人员会来修。我住了一个星期，却没人来修。衣柜门也丢了。
不推荐
酒店外观不错。房间很破旧。床很糟糕，每次移动都会发出噪音。房间里唯一可用的东西只有肥皂和毛巾。其他东西你得开口要。唯一的优点是前台人员很棒。
需要翻新。
这家酒店相当破旧。我们订了两个房间，都出了问题。其中一个门锁不上，维修人员至少待了一个小时才到位，所以我们为了安全起见，不得不把房间里的所有东西都搬出去，然后去上班。其他问题还包括淋浴间里有明显的霉菌，浴帘上到处都是别人的头发，说明客人之间清洁不彻底，水龙头坏了，地毯很脏，床垫凹陷严重等等。是时候进行大规模翻新了。我们最终放弃了预订，换了另一家酒店。