酒店回复: Le ofrecemos nuestras disculpas por el malentendido con su reservación y su tarjeta. Hablaremos de esto con nuestro personal para asegurarnos de que no se repita en el futuro.
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Your feedback is very important to us. Thank you for your stay; we hope to see you again.
4.0分
家庭亲子
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Parking feels safe, staff was extremely friendly, bed is ok. But this place is the most unclean hotel/motel Ive ever been. Hair on sheets, uncleaned trash in drain, hair drier and coffee maker didn't work. Even motel 6 was better! Staff was friendly but I don't think I'll be back. Please do better! This place is quiet and definitely has potential, please at least hire a house keeper and people to check on basic tools like coffee maker and hair drier. Very disappointed.
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酒店回复: We are sorry you were unsatisfied with your stay. we will be taking steps to ensure that your complaints are taken care of so no other guests have the same issues. Thank you for taking the time to leave us a review.
2.0分
情侣出游
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******* price was not honored at check in. Had to move rooms late at night due to a water leak in room next door. Construction/remodel was in process starting at 7am till about 7pm. Wires and conduit lying on floor just outside our door and we both tripped once. Who ever worked morning shift parks under canopy in fire lane. Lady that works mornings would never greet or acknowledge you. She would give a dirty look if eye contact was made. Head of housekeeping was nice when she helped fix the phone. This is the second and last time we will stay at this motel. Overall, we just did not feel like our business was valued.
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酒店回复: We are sorry to hear about your experience and will address this matter with the seriousness it deserves. We apologize for the disruption caused by the property updates.
2.0分
情侣出游
A loud group up all night next door no one answered th phone downstairs to help. Breakfast bagel as rock. I left tiered an hungry
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酒店回复: I am sorry to hear that your experience with our hotel was not the best. Rest assured that we take this matter very seriously. We will investigate the issues you raised, including the noise disturbance and the breakfast bagel, to prevent similar incidents in the future. We value your feedback and appreciate you bringing these concerns to our attention.
1.0分
其他
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Bed bugs!!
Two different rooms had bed bugs.Reported it to front desk and issue was down played as not a problem. Attempted to speak to manager multiple times and manager never returned calls. Even have pictures of bugs as proof of issue, but management never acknowledged it. Would NEVER stay here again!
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酒店回复: Thank you for bringing this to our attention. We're very sorry for the experience you described. This is a serious concern, and we regret that it wasn’t handled with the urgency and care it deserved. Your feedback has been shared with management for immediate review.
1.0分
家庭亲子
The beds are like sleeping on plywood and the rooms are nowhere near dark enough. Very loud in the rooms from noise outside and out in lobby ect…
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酒店回复: Thank you for your feedback. We're sorry to hear that your stay didn’t meet expectations. We’ll be reviewing your comments to help improve the guest experience moving forward.
2.0分
其他
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Disappointed Guest!
First no swimming online it says there’s a swimming pool. We get our keys for our rooms which we have 3 rooms . Our keys didn’t work on our doors. We were given keys to a room that was still being occupied that was embarrassing to walk in to room with other guest occupying the room. Lights and our rooms some didn’t work. We got switched to another room which had just been cleaned floors were still wet. Breakfast was ok not the best. We will not be returning.
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酒店回复: Sorry to hear that you had so many problems at our property. Your feedback is very important to us, and we are taking the necessary steps to address this issue.
2.0分
其他
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The property is very unwelcoming. The rooms are very empty. There is a lot of parts falling apart. You can literally hear the neighbor talking. It looks like it’s gonna fall apart was very disappointed.
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酒店回复: Thank you for your feedback. We’re sorry to hear your experience fell short of expectations. Your comments are important to us, and we’ll be reviewing them closely to address the concerns you’ve raised. We appreciate your visit and hope to have the opportunity to provide a better experience in the future.
2.0分
其他
The room was okay bed was hard and ac needs to be checked everytime it went off made a loud noise couldnt sleep
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酒店回复: We are sorry to hear that your stay with us was unpleasant. We have taken steps to check the AC unit and ensure that the noise problem does not continue for future guests. We do apologize for any inconvenience this may have caused you. As always thank you for taking the time to leave us a review.
这位女士对我们表现不佳，因为第一次塔吉塔没有通过
好的
Parking feels safe, staff was extremely friendly, bed is ok. But this place is the most unclean hotel/motel Ive ever been. Hair on sheets, uncleaned trash in drain, hair drier and coffee maker didn't work. Even motel 6 was better! Staff was friendly but I don't think I'll be back. Please do better! This place is quiet and definitely has potential, please at least hire a house keeper and people to check on basic tools like coffee maker and hair drier. Very disappointed.
******* price was not honored at check in. Had to move rooms late at night due to a water leak in room next door. Construction/remodel was in process starting at 7am till about 7pm. Wires and conduit lying on floor just outside our door and we both tripped once. Who ever worked morning shift parks under canopy in fire lane. Lady that works mornings would never greet or acknowledge you. She would give a dirty look if eye contact was made. Head of housekeeping was nice when she helped fix the phone. This is the second and last time we will stay at this motel. Overall, we just did not feel like our business was valued.
A loud group up all night next door no one answered th phone downstairs to help. Breakfast bagel as rock. I left tiered an hungry
Bed bugs!!
Two different rooms had bed bugs.Reported it to front desk and issue was down played as not a problem. Attempted to speak to manager multiple times and manager never returned calls. Even have pictures of bugs as proof of issue, but management never acknowledged it. Would NEVER stay here again!
The beds are like sleeping on plywood and the rooms are nowhere near dark enough. Very loud in the rooms from noise outside and out in lobby ect…
Disappointed Guest!
First no swimming online it says there’s a swimming pool. We get our keys for our rooms which we have 3 rooms . Our keys didn’t work on our doors. We were given keys to a room that was still being occupied that was embarrassing to walk in to room with other guest occupying the room. Lights and our rooms some didn’t work. We got switched to another room which had just been cleaned floors were still wet. Breakfast was ok not the best. We will not be returning.
The property is very unwelcoming. The rooms are very empty. There is a lot of parts falling apart. You can literally hear the neighbor talking. It looks like it’s gonna fall apart was very disappointed.
The room was okay bed was hard and ac needs to be checked everytime it went off made a loud noise couldnt sleep