Entire property is severly outdated. Hallway wall are stained yellow with nicotine. Carpets are beyond gross. The matress had urine stains. There werehomles
2.0分
其他
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Breakfast was pitiful. Bed was so high I had trouble climbing into it. They need to provide stools to climb into them. Mattress was falling apart and was hard. Room card had to get re-done twice during our 3 night stay.
1.0分
其他
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Carpet has spots on rug, sheets were very wrinkled, and the wash clothes and towels were thin and old. The television had a pictur, but no sound. When I called the front desk, the night auditor said there was nothing she could do about it.
1.0分
其他
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Staff was excellent, was put in a room with cosmetic issues on an area on the ceiling. On the front part of the desk chair was really warn out. Toilet missing seat tabs and the bowl was bottom seal was loose. Carpet was stained in many places, curtains could not be closed, no privacy. Tenants in the room next to us were loud, rude and obnoxious to say the least and could not sleep until 4AM had to check out by 11AM.
2.0分
其他
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room temp high, a/c / heat off, fridge door would no shut (lots of water inside) towels old and hard, room did not seem clean, hallways dirty, two ice machines broke, staff not at front desk
5.0分
其他
They had waffles hotels got away from them during covid and many haven't brought them back room was clean refreshed daily
2.0分
其他
Old worn down pool not open, fire alarm chirping after shower because they lowered ceiling no ventilation musty smell
2.0分
其他
Ice machines not working also soda machines not working,bathroom was not cleaned properly.breakfast was not what they said only waffles and oatmeal.
5.0分
家庭亲子
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I would like to take this opportunity to highly commend your staff at the Bluefield, WV location. They are absolutely stellar in every aspect.
My Daughter and I were stranded and the Managers, Brie, and the other two Ladies on staff made us feel at home all things considered. And they went farther than the "extra mile" to make sure my Daughter was well taken care of.
OUTSTANDING!!!
5.0分
家庭亲子
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Manager Brie and the other two Managers have made our stay for inconvenient reasons very comfortable.
They looked after us as if my Daughter and me were family. At a time we needed kindness. They more than delivered!
We love them! And not to forget the gentleman Manager who helped us in a big way. They are all Outstanding!!
Entire property is severly outdated. Hallway wall are stained yellow with nicotine. Carpets are beyond gross. The matress had urine stains. There werehomles
Breakfast was pitiful. Bed was so high I had trouble climbing into it. They need to provide stools to climb into them. Mattress was falling apart and was hard. Room card had to get re-done twice during our 3 night stay.
Carpet has spots on rug, sheets were very wrinkled, and the wash clothes and towels were thin and old. The television had a pictur, but no sound. When I called the front desk, the night auditor said there was nothing she could do about it.
Staff was excellent, was put in a room with cosmetic issues on an area on the ceiling. On the front part of the desk chair was really warn out. Toilet missing seat tabs and the bowl was bottom seal was loose. Carpet was stained in many places, curtains could not be closed, no privacy. Tenants in the room next to us were loud, rude and obnoxious to say the least and could not sleep until 4AM had to check out by 11AM.
room temp high, a/c / heat off, fridge door would no shut (lots of water inside) towels old and hard, room did not seem clean, hallways dirty, two ice machines broke, staff not at front desk
They had waffles hotels got away from them during covid and many haven't brought them back room was clean refreshed daily
Old worn down pool not open, fire alarm chirping after shower because they lowered ceiling no ventilation musty smell
Ice machines not working also soda machines not working,bathroom was not cleaned properly.breakfast was not what they said only waffles and oatmeal.
I would like to take this opportunity to highly commend your staff at the Bluefield, WV location. They are absolutely stellar in every aspect.
My Daughter and I were stranded and the Managers, Brie, and the other two Ladies on staff made us feel at home all things considered. And they went farther than the "extra mile" to make sure my Daughter was well taken care of.
OUTSTANDING!!!
Manager Brie and the other two Managers have made our stay for inconvenient reasons very comfortable.
They looked after us as if my Daughter and me were family. At a time we needed kindness. They more than delivered!
We love them! And not to forget the gentleman Manager who helped us in a big way. They are all Outstanding!!