酒店回复: Thank you for taking the time to leave us your feedback. We appreciate your honest review and are glad to hear there were aspects of your stay that you enjoyed. However, we also recognize that there may have been areas where we could improve. Water bottles are available in the sundry shop in the lobby for our guests.Your input is invaluable, and we will take it into consideration as we work to enhance the guest experience. We hope you'll consider staying with us again so we can provide you with a stay that exceeds your expectations.
1.0分
情侣出游
原文
翻译提供方：Google
坏的
4.0分
家庭亲子
The room was clean and the staff pleasant. When brought up that the refrigerator in the room was completely frosted over and leaking no solution was found.
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酒店回复: Thank you for taking the time to share your experience at Comfort Inn & Suites Indianapolis Northwest - College Park. We are pleased to hear that you found your room clean and our staff pleasant during your stay. However, we sincerely apologize for the inconvenience you experienced with the refrigerator. We understand how important it is for our guests to have functional amenities, and we regret that a solution was not found during your visit. Your feedback is invaluable to us, and we will ensure that this issue is addressed with our maintenance team to prevent it from occurring in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.
1.0分
商务出差
Not clean, wouldnt allow cancelation. I felt unsafe and had to pay for 2 nights that i didn't stay, i went to another hotel.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay, as this is not reflective of our usual standards. Your comfort and safety are our top priorities, and we regret that you felt unsafe. We understand your frustration regarding the cancellation policy, and we appreciate your feedback on this matter. While we strive to maintain clear communication about our policies, we recognize that flexibility can be important for our guests.Your insights are invaluable in helping us improve our services, and we will address these concerns with our team to ensure a better experience for future guests.
1.0分
其他
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My husband left my card at the front desk and I believe the cashier use it cause he wouldn’t run the tapes to show I should of called the police but I will never return here not worth the money nightly either
1.0分
商务出差
Place was very dirty; paint was peeling off the walls. I was so uncomfortable I left and went to another hotel.
3.0分
商务出差
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Air was fine. Smelled like it used to be a smoking room. Paper thin walls, could hear my neighbors non stop talking all evening and night plus smell their cigarettes through the balcony door.
5.0分
商务出差
Clean room. Good staff. Breakfast nice. Good location to St Vincent Hospital.
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed your stay with us at Comfort Inn & Suites Indianapolis Northwest - College Park.It’s great to know that you found your room clean and our staff to be accommodating. We take pride in maintaining high standards of cleanliness and providing excellent service to our guests. We’re also pleased that you liked our breakfast offerings, and that our convenient location near St. Vincent Hospital made your stay more enjoyable.Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit!
1.0分
其他
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Not worth the low price.
I booked this hotel for two nights but after the first night opted to book at the Home2 by Hilton down the street. The window in the room was off its brackets so couldn’t close. We got assigned a room that was occupied to start and walked into someone else’s space. The room had a smell that evoked mold and smoke. The walls were thin enough to hear two couples fighting in one of the adjacent rooms at 1:00 a.m. The bathroom was extremely sus and we only had a single bath towel each. This serves as a good lesson that you get what you pay for. Spend the few extra dollars for another spot if you can.
3.0分
其他
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Run down hotel
The hotel room carpet was so bad and smell we had to crack patio door to keep some air flowing. The ac sounded like a car engine when kicked on.. hotel was doing the bare minimum on maintenance etc
房间内需要纯净水瓶
坏的
The room was clean and the staff pleasant. When brought up that the refrigerator in the room was completely frosted over and leaking no solution was found.
Not clean, wouldnt allow cancelation. I felt unsafe and had to pay for 2 nights that i didn't stay, i went to another hotel.
My husband left my card at the front desk and I believe the cashier use it cause he wouldn’t run the tapes to show I should of called the police but I will never return here not worth the money nightly either
Place was very dirty; paint was peeling off the walls. I was so uncomfortable I left and went to another hotel.
Air was fine. Smelled like it used to be a smoking room. Paper thin walls, could hear my neighbors non stop talking all evening and night plus smell their cigarettes through the balcony door.
Clean room. Good staff. Breakfast nice. Good location to St Vincent Hospital.
Not worth the low price.
I booked this hotel for two nights but after the first night opted to book at the Home2 by Hilton down the street. The window in the room was off its brackets so couldn’t close. We got assigned a room that was occupied to start and walked into someone else’s space. The room had a smell that evoked mold and smoke. The walls were thin enough to hear two couples fighting in one of the adjacent rooms at 1:00 a.m. The bathroom was extremely sus and we only had a single bath towel each. This serves as a good lesson that you get what you pay for. Spend the few extra dollars for another spot if you can.
Run down hotel
The hotel room carpet was so bad and smell we had to crack patio door to keep some air flowing. The ac sounded like a car engine when kicked on.. hotel was doing the bare minimum on maintenance etc
And no ones ever at front desk lol