酒店回复: Hello Yohalys,Nos alegra saber que disfrut de nuestras renovaciones y que encontr nuestras instalaciones limpias y bonitas. Es genial saber que disfrut de nuestro excelente desayuno y que recibi un buen servicio por parte de nuestro personal. Agradecemos sus amables palabras y esperamos darle la bienvenida de nuevo en el futuro.
3.0分
其他
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Bed wasn’t as comfortable as they have been in the past// guest were extremely loud and nobody seem to ask them to be quiet pillows old and my room had an odd smell
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酒店回复: Hi ShRhea,Thank you for sharing your experience with us. We are glad you chose to stay with us and we appreciate the feedback on areas that need improvement. Your note about the comfort of the bed and pillows, as well as the room freshness, will be reviewed so we can make adjustments to ensure future stays are more enjoyable. We also take your comments about noise seriously and will continue working with our team to better address guest behavior to maintain a peaceful environment. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
The guy at the front desk was very helpful nice guy no complaints with the property.
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酒店回复: Hi Cole,Thank you for sharing your feedback. We’re delighted to hear that our front desk team member provided helpful and friendly service and that you had no complaints with the property. It’s always rewarding to know our staff’s efforts contribute to a positive stay. We look forward to welcoming you back soon for another comfortable and enjoyable visit.
4.0分
家庭亲子
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Our stay was good for the most part. Checked in later than expected and the gentleman was very nice. Our first room smelled like mold, so he immediately moved us to another room without hesitation. We got to our second room and only the floor lamp and bathroom light worked. It was fine for us since we were just going to bed when we got there and leaving somewhat early. But other than that, we had a good experience.
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酒店回复: Hello Ashly,Thank you for sharing your feedback about your stay. We're glad to hear that our team member was quick to assist you with the room change. We appreciate your understanding regarding the lighting issues in your second room, and we’re pleased to know you enjoyed the rest of your experience. Your comments are valuable to us, and we hope to provide an even better stay in the future.
4.0分
家庭亲子
The inside pool was out of service, my son was disappointed with the pool situation. I wish the app can update the pool is out of service.
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酒店回复: Hi Jose,Thank you for your feedback. We understand how important pool time can be, especially for families traveling with children. While we're glad you were able to share your experience, we also recognize how disappointing it must have been for your son. We’re currently working on improving communication across platforms, including app updates, to ensure guests have the most accurate and up-to-date information before arrival. Your input helps us do better, and we hope to welcome you back for an even more enjoyable stay next time.
5.0分
其他
Excellent
Great place, breakfast was great, coffee was excellent. I will be returning again.
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酒店回复: Hi Mike,Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you had an excellent stay and that our property met your expectations. It is fantastic to know that you enjoyed the breakfast and found the coffee excellent, as we strive to provide a variety of options that enhance our guests’ experience each morning. We are also delighted to hear that you plan to return. Feedback like yours motivates our team to continue providing a welcoming, comfortable, and enjoyable environment for all our guests. We truly appreciate your kind words and look forward to hosting you again for another exceptional stay.
3.0分
家庭亲子
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It was okay for the price. Pool was under maintenance, I was not notified of such when I booked. Make sure you double and triple check. Breakfast was ok. Bit much of variation. The hotel seems to be under renovation and it’s a bit outdated. Staff was friendly and very helpful.
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酒店回复: Hello Alexandra,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding our staff's friendliness and helpfulness. We continuously strive to improve our services, and your insights about the pool maintenance, breakfast variety, and hotel renovations will be shared with the appropriate teams. Your experience is important to us as we work to enhance the overall guest experience. We hope you consider staying with us again in the future to see our improvements.
前台接待员的态度很糟糕，房间里有股难闻的霉味，早餐更是差劲透顶。
如果能打负1000分，我一定会给！千万别住这家酒店，我要退款！
酒店不错，因为抽烟50美金押金没退
这家酒店重新装修过，看起来非常漂亮和干净。早餐很棒，工作人员非常细心。
Bed wasn’t as comfortable as they have been in the past// guest were extremely loud and nobody seem to ask them to be quiet pillows old and my room had an odd smell
The guy at the front desk was very helpful nice guy no complaints with the property.
Our stay was good for the most part. Checked in later than expected and the gentleman was very nice. Our first room smelled like mold, so he immediately moved us to another room without hesitation. We got to our second room and only the floor lamp and bathroom light worked. It was fine for us since we were just going to bed when we got there and leaving somewhat early. But other than that, we had a good experience.
The inside pool was out of service, my son was disappointed with the pool situation. I wish the app can update the pool is out of service.
Excellent
Great place, breakfast was great, coffee was excellent. I will be returning again.
It was okay for the price. Pool was under maintenance, I was not notified of such when I booked. Make sure you double and triple check. Breakfast was ok. Bit much of variation. The hotel seems to be under renovation and it’s a bit outdated. Staff was friendly and very helpful.