酒店回复: We regret that your experience did not meet your expectations. We take all feedback seriously and will address the concerns you've raised with the appropriate team members to ensure improvements moving forward.

酒店回复: Thank you for your feedback. We understand how frustrating this situation must have been. Please note that as part of our policy, we require a security deposit at check-in, which is clearly communicated to guests prior to arrival. Additionally, if there were any issues with your payment method, we are required to ensure that all transactions are processed successfully to comply with our policies. We strive to provide a positive experience for all our guests, and we hope this clarifies our procedures. Should you have further questions, please feel free to reach out.

酒店回复: Thank you for sharing your feedback with us. We're truly sorry to hear that your stay didn't meet your expectations. Please accept our sincerest apologies for the experience you described. We take your concerns seriously and will address the issues you mentioned with our team to ensure this doesn't happen again. Your comfort and satisfaction are very important to us, and we hope you'll give us another chance in the future to provide the level of service we strive for. Thank you for bringing this to our attention.

酒店回复: Dear Clint, we regret to hear you were unhappy during your stay but appreciate you taking the time to leave a review. If you have any guest ions please do not hesitate to reach out to management.