The room was very dirty. Vacuum had not been run, carpet had debri from previous guests.
carpet is filthy, left socks brown where walked on carpet.
Hair on floor and in shower.
Shower would not turn off completely and dropped all night and was still dripping when we left. Tried turning knob as tight as we could.
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酒店回复: Dear Jeff,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered in your room, as well as the inconvenience caused by the shower malfunction.Your comments are invaluable in helping us improve our services and facilities. Please be assured that we take such matters seriously and will address these concerns with our housekeeping and maintenance teams immediately to ensure that similar situations do not occur in the future.We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a more pleasant experience.Warm regards,
4.0分
其他
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The room was fine. The hot water took a very long time though. And, the sink lines must have had air in them because when I turned it on, it blasted me with water and air!!
Staff was fine.
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酒店回复: Your feedback is important to us. We apologize for the issues you experienced during your stay. Please feel free to reach out to us at (800) 946-2946 to discuss this further.
3.0分
其他
Finding the level 3 onsite parking was a nightmare. The signage and directions from the front desk were inadequate.
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酒店回复: Thank you for your feedback, I will pass this information along to our facility manager.
3.0分
其他
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The bed was comfortable, and the sheets were nice and clean. All the staff was great. The general state of the hotel is very worn. Dingy. The pool area looked fun, but it was a cold day when I visited. I don’t think I would stay here again.
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酒店回复: Dear Bobbie,Thank you for taking the time to share your experience with us. We are pleased to hear that you found the bed comfortable and appreciated the cleanliness of our sheets, as well as the service provided by our staff.However, we sincerely apologize for any disappointment caused by the overall condition of the hotel. Your feedback regarding the worn state of our facilities is invaluable, and we will address these concerns with our management team to ensure necessary improvements are made.We understand that your visit coincided with unfavorable weather conditions, which may have impacted your enjoyment of our pool area. We hope that in a future stay, you might have an opportunity to experience it under better circumstances.We appreciate your input and hope you will consider giving us another chance in the future.Warm regards,
3.0分
其他
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Staff at front desk wasn't great. The restaurant in hotel and food was excellent. Our server was Latisha. Super nice. Girl at Purple Zebra daiquiri place was a sweetheart. Room was clean, comfy, besides being able to hear every conversation in next room.
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酒店回复: Dear Kris,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you enjoyed the excellent food at our restaurant and received exceptional service from Latisha, as well as the staff at the Purple Zebra daiquiri place.However, we sincerely apologize for any inconvenience caused by the front desk staff and the noise disturbances from neighboring rooms. Your comments are invaluable in helping us improve our services and ensure a more pleasant stay for all our guests.We hope to have the opportunity to welcome you back in the future, where we will strive to provide an even better experience.Warm regards,
1.0分
商务出差
The worst hotel ever.will never go back to that place,the staff are just rude.and nasty.shame for Caesar palace who owns that property.
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酒店回复: Dear Euripdes,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you described and regret that we did not meet your expectations.At Caesars Palace, we strive to provide exceptional service and hospitality, and it is disheartening to hear that our staff fell short during your visit. Please be assured that your comments have been taken seriously and will be addressed with our team to ensure improvements are made.We value your input as it helps us enhance our services and guest experiences. Should you wish to discuss this matter further or if there is anything we can do to rectify the situation, please do not hesitate to reach out directly.Thank you once again for your feedback. We hope you will consider giving us another opportunity in the future.Warm regards,
5.0分
家庭亲子
Check in staff was extremely friendly and helpful!!!
酒店回复: Thank you so much for your kind words!
3.0分
其他
Parking area lacks painting and asphalt cleaning
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酒店回复: Dear Guest,Thank you for taking the time to provide your feedback regarding the condition of the parking area. We appreciate your observations concerning the need for painting and asphalt cleaning.Please rest assured that we take these matters seriously and will ensure that the necessary steps are taken to address the issues you highlighted. We are committed to maintaining a safe and pleasant environment for all users of the facility.If you have any further suggestions or concerns, please do not hesitate to reach out.Warm regards,
5.0分
家庭亲子
Very nice and clean!!Great location!!
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酒店回复: Dear Pisidia,Thank you for taking the time to share your positive feedback regarding your recent experience with us. We are delighted to hear that you found our location appealing and that our facilities met your expectations.Your satisfaction is our top priority, and we appreciate your kind words. Should you have any further comments or suggestions, please do not hesitate to reach out.We look forward to welcoming you back in the future.Best regards,
虽然有停车场，但我讨厌没有代客泊车。圣诞节期间餐厅都关门了，所以没法外出就餐。
The room was very dirty. Vacuum had not been run, carpet had debri from previous guests.
carpet is filthy, left socks brown where walked on carpet.
Hair on floor and in shower.
Shower would not turn off completely and dropped all night and was still dripping when we left. Tried turning knob as tight as we could.
The room was fine. The hot water took a very long time though. And, the sink lines must have had air in them because when I turned it on, it blasted me with water and air!!
Staff was fine.
Finding the level 3 onsite parking was a nightmare. The signage and directions from the front desk were inadequate.
The bed was comfortable, and the sheets were nice and clean. All the staff was great. The general state of the hotel is very worn. Dingy. The pool area looked fun, but it was a cold day when I visited. I don’t think I would stay here again.
Staff at front desk wasn't great. The restaurant in hotel and food was excellent. Our server was Latisha. Super nice. Girl at Purple Zebra daiquiri place was a sweetheart. Room was clean, comfy, besides being able to hear every conversation in next room.
The worst hotel ever.will never go back to that place,the staff are just rude.and nasty.shame for Caesar palace who owns that property.
Check in staff was extremely friendly and helpful!!!
Parking area lacks painting and asphalt cleaning
Very nice and clean!!Great location!!