Stayed at this resort ten years ago and happy to report rooms have been upgraded and service is still top notch for a family resort. Wharfs and many restaurants are walking distance. Mansions and groceries are minutes away. The indoor/outdoor heated pool and hot tubs were a gem we took full advantage of every day before and after touring the area. Also, movie room was fun and they even provided popcorn. Great relaxing stay in Newport over the holidays.
4.0分
家庭亲子
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The location of this resort made it easy for our family to enjoy the holidays and spectacular displays and events in Newport and surrounding cities. There was a fair amount of on-site activities for anyone not wanting to travel. The townhouse accomodation gave us a more "at home" feel. We chose not to use the indoor pool as there was no connecting breezeway preventing us from having to brave the below freezing temps in our wet suits.
5.0分
其他
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We booked a two-night stay starting last Friday, January 2nd, and from the moment we checked in, everything was great. The front desk associate, Tyesha, was professional, friendly, and made the check-in process quick and easy. Our two-bedroom unit was ready when we arrived, and any requests we had were taken care of right away. As always, the unit was clean, comfortable, and quiet. Even though there isn’t a lot to do in Newport during the winter, we enjoyed trying a few new restaurants and had a nice, relaxing weekend. We’ll definitely be back soon.
5.0分
其他
This location is fabulous. Breathtaking views and close to everything. The rooms are beautiful! Linens, towels, soaps and lotions are top notch!
1.0分
其他
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Tried to find the coats I left in the room with no luck. 4 of us know they were left in the room. Called as soon as I could on Saturday after leaving Friday. Called all week just in case they misplaced them somewhere. Not sure I can say you can trust housekeeping there.
5.0分
其他
Wonderful room with a great view, great indoor/outdoor pool. Service was excellent and friendly staff.
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酒店回复: How can we ever thank you for sharing your fantastic 5-star review with us? Your feedback truly brightens our day, and we can't wait to welcome you back. We hope to see you very soon!
这片区域消费很高，这家酒店的价格也贵得离谱。我们原本期望更高。房间里巨大的窗式空调占用了不少空间，没有每日客房清洁服务（我们住了四天，毛巾就因为每天使用和在泳池使用而湿透了），洗脸巾也用完了，泳池边的收音机一直播放到凌晨1点（我们不得不多次要求关掉，结果早上8点前又被打开了），所有的制冰机都坏了。淋浴漏水，整个浴室的地板都湿透了。套房里的所有锁都打不开。我们甚至找不到地方放行李箱。
好吧，这片区域确实不错，泳池也确实不错。
我会再次入住吗？不会。
空调出问题了！
办理入住时，我们并未被告知空调整周都坏了。房间里一度高达华氏85度（约摄氏29度）！当我们发现房间里摆放着便携式空调和风扇时，就知道肯定出了问题，而这些设备对于带着两个幼儿的我们来说实在太笨重了。工作人员承认空调问题“正在处理中”，但除了偶尔重启一下系统之外，并没有提供什么有效的解决方案。多次投诉后，酒店退还了我一半的房费，但我仍然不满意。
度假村很棒，设施也很棒。然而，我在入住时遇到了一次糟糕的体验。我早在2025年1月就预订了一套三卧公寓，从5月份开始预订了3晚。入住时，我被告知这套三卧公寓已订满，我等了15-20分钟，才被安排到一套两卧公寓。我还被告知可以退还差价。然而，退房后，我多次跟进，却没有收到任何退款。所以，大家一定要谨慎预订，看清楚具体是什么房型。
它还不错，但它所提供的东西却很昂贵。
Stayed at this resort ten years ago and happy to report rooms have been upgraded and service is still top notch for a family resort. Wharfs and many restaurants are walking distance. Mansions and groceries are minutes away. The indoor/outdoor heated pool and hot tubs were a gem we took full advantage of every day before and after touring the area. Also, movie room was fun and they even provided popcorn. Great relaxing stay in Newport over the holidays.
The location of this resort made it easy for our family to enjoy the holidays and spectacular displays and events in Newport and surrounding cities. There was a fair amount of on-site activities for anyone not wanting to travel. The townhouse accomodation gave us a more "at home" feel. We chose not to use the indoor pool as there was no connecting breezeway preventing us from having to brave the below freezing temps in our wet suits.
We booked a two-night stay starting last Friday, January 2nd, and from the moment we checked in, everything was great. The front desk associate, Tyesha, was professional, friendly, and made the check-in process quick and easy. Our two-bedroom unit was ready when we arrived, and any requests we had were taken care of right away. As always, the unit was clean, comfortable, and quiet. Even though there isn’t a lot to do in Newport during the winter, we enjoyed trying a few new restaurants and had a nice, relaxing weekend. We’ll definitely be back soon.
This location is fabulous. Breathtaking views and close to everything. The rooms are beautiful! Linens, towels, soaps and lotions are top notch!
Tried to find the coats I left in the room with no luck. 4 of us know they were left in the room. Called as soon as I could on Saturday after leaving Friday. Called all week just in case they misplaced them somewhere. Not sure I can say you can trust housekeeping there.
Wonderful room with a great view, great indoor/outdoor pool. Service was excellent and friendly staff.