酒店回复: Hello Mina,We appreciate your feedback and regret to hear about your experience. We strive to provide a comfortable environment for our guests and will address the issues mentioned. Your comments will be shared with the management for further review. Thank you for bringing these matters to our attention.
酒店回复: Hello Susana,We're sorry to hear about your experience. We encourage guests to direct any concerns to our management team for further assistance. Your feedback is valuable and will be shared with the appropriate departments for improvement.
酒店回复: Dear Guest, We're sorry to hear about your experience. We encourage guests to reach out to management directly to address any concerns. Your feedback is valuable for our continuous improvement efforts.
1.0分
家庭亲子
原文
翻译提供方：Google
他们取消了我的订单，却没有通知我
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酒店回复: Hello Maria, Lamentamos que no haya recibido la notificación sobre la cancelación de su reserva. Es importante para nosotros que todos nuestros huéspedes tengan una experiencia placentera, y valoramos su feedback. Le sugerimos que se comunique directamente con nuestro equipo de gestión para discutir su situación y recibir más información sobre las circunstancias. Apreciamos su comprensión y le deseamos lo mejor en sus futuros viajes.
5.0分
其他
原文
翻译提供方：Google
价格合理，套房宽敞，早餐很差，工作人员足够友好，他们缺乏一点更多的欢乐，但总的来说还不错。
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酒店回复: Hello Blanca,We appreciate your feedback on the reasonable price, spacious suite, and the friendly staff at our hotel. Your comments on the breakfast and staff demeanor are duly noted and will be shared with the team for improvement. Your overall positive experience is valuable to us. Thank you for sharing your thoughts with us.
4.0分
其他
原文
翻译提供方：Google
一切都好。唯一不好的是早上9点没有早餐。他们应该知道有多少客人，才能知道要准备多少份早餐
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酒店回复: Hello Guadalupe,We apologize for the inconvenience you experienced regarding breakfast availability. Our team will take your feedback into consideration for improved service in the future. Thank you for bringing this to our attention.
1.0分
商务出差
原文
翻译提供方：Google
太脏了
Olia Malla 装修和家具状况很差，我再也不想回来了
我不推荐它。
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酒店回复: Hello clarivel,We are sorry to learn about your experience. Please feel free to contact our management team to discuss your concerns in further detail. We appreciate your feedback as it helps us improve our services for all guests.
1.0分
其他
原文
翻译提供方：Google
下雨了，所有的房间都被漏水弄湿了。
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酒店回复: Hello Lesli,Lamentamos escuchar sobre su experiencia. Le recomendamos contactar a la gerencia para abordar cualquier inquietud adicional sobre su estadía. ¡Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro!
1.0分
其他
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I arrived the day I had booked to have the front desk tell me my reservation had been canceled. They had not contacted me or given me a refund. Terrible customer service.
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酒店回复: Dear Guest, I’m sorry to hear about your experience regarding your reservation. It's essential for us to maintain clear communication with our guests, and I understand how frustrating this situation must have been for you. If you still have concerns, I encourage you to reach out to our management team directly for assistance. Thank you for your feedback, and we hope to improve for future guests.
很久没有这么舒服放松的体验了，太棒了！
又破又脏
破旧而且相当不整洁。脏门、破旧地毯、干净床单上的污渍、床罩上的烧痕。游泳池的水是绿色的所以你不想在里面游泳。有一些笔记说他们正在翻新，对于由此造成的任何干扰，我们深表歉意，但这些笔记可能已经存在很长时间了，看起来很破旧。早餐还可以。
接待员非常霸道，如果你问起这个地方，他会很不高兴，员工之间没有沟通，我要求多住一晚，我付了钱，管家不知道，想让我离开我的房间。他们从来没有清理过它。 接待处和餐厅的家具又旧又脏。
糟糕透顶，没有自助餐
糟糕的体验，没有自助餐，只有华夫饼和咖啡。“没有自助餐”的女士翻了个白眼，走开了，很生气，因为我们问了有果汁。索科罗很糟糕，没有自助餐，这是虚假广告，索科罗的客户服务是有史以来最糟糕的。
他们取消了我的订单，却没有通知我
价格合理，套房宽敞，早餐很差，工作人员足够友好，他们缺乏一点更多的欢乐，但总的来说还不错。
一切都好。唯一不好的是早上9点没有早餐。他们应该知道有多少客人，才能知道要准备多少份早餐
太脏了
Olia Malla 装修和家具状况很差，我再也不想回来了
我不推荐它。
下雨了，所有的房间都被漏水弄湿了。
I arrived the day I had booked to have the front desk tell me my reservation had been canceled. They had not contacted me or given me a refund. Terrible customer service.