酒店回复: Dear Deisy, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hobbs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you did not have a pleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
5.0分
其他
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翻译提供方：Google
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酒店回复: Dear Yaima, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hobbs. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay and room clenliness. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
4.0分
情侣出游
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翻译提供方：Google
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酒店回复: Dear Jesus, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hobbs. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
1.0分
其他
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For the positives- staff was friendly, breakfast was hot and had a lot of options and the king bed we had was very comfortable.
For the rest, I apologize for the bad review, I typically don't leave bad ones - but I would like to save another family from what we experienced. and the safety concerns I feel need to be addressed.
Carpets everywhere were filthy. I'm not sure if there's a vacuum on site at all. Fire detector in our room was pulled down from the ceiling hanging by its wires. Fire alarm in the hallway was broken and pulled off the wall as wel. Fire buttons on the elevator were disassembled. We got to the room it was late and we noticed blood stain on the mattress cover that was visible through the sheets in our king-size bed. It was quite disturbing. Additionally, with the pullout bed in the couch the sheets had not been changed. There was Cheeto (type) handprints and hair all throughout them. My husband went down and got sheets and covers and we changed them ourselves- after a long day in the road with 3 kids. We removed the mattress cover (bloody) and luckily the mattress underneath looked new and like I said ended up being pretty comfortable. The bathroom was peeling and the sink was leaking/stained the floor. Overall, not a great night and we couldn't wait to leave in the morning.
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酒店回复: Thank you for your stay at La Quinta Inn & Suites by Wydham in Hobbs, NM. We appreciate your feedback. We apologize for your stay being unsatisfactory. We will be addressing these concerns. We hope to see you in the future and provide a much better experience.
3.0分
其他
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The breakfast was good; sausage, eggs that tasted like real eggs, toast and good coffee. The halls were okay, but needed to be vacumned. The staff was very helpful with the wifi password, but the ease of logging on with the provided 4 digit code was subpar. I had to go to the desk for the method of getting on the wifi, for the phone connection room to desk was very poor.
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酒店回复: Thank you for your stay at La Quinta Inn and Suites in Hobbs, NM. We are glad to hear that you enjoyed your breakfast! We proudly use farm fresh eggs. However, I am saddened to hear about your issues with the hallways, the phone in your room, and the Wifi. We strive to provide our guests with the best experience possible. We will be addressing these concerns.
2.0分
商务出差
Cleanliness and maintenance neglect are the only complaints I have. Staff was super nice, professional and helpful.
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酒店回复: Dear Jeanna, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hobbs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your unpleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
1.0分
商务出差
Hotel was not very clean and was hard to sleep with all the noise also air conditioner was broke in the room
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酒店回复: Dear Dave, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hobbs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your unpleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2.0分
其他
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Cons: Walls are paper thin, could hear the elevator ding, neighbors talk and doors squeak all night long. Shower has 2 settings: cold and warm-ish. Bathroom door wouldn’t close completely and couldn’t lock. Elevator hadn’t been swept in a while.
Pros: Room itself was pretty clean, staff was nice, and bed was comfy. The anti fog mirror was a nice touch.
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酒店回复: Dear Trinity, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hobbs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your unpleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
5.0分
其他
Great value
The breakfast was fresh and hot. The staff was very friendy. Location is good and the vale cannot be beat!
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酒店回复: Dear Zack, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hobbs. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay and the breakfast, I am glad the staff was very friendly. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
完美的
他们需要改进清洁
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不
For the positives- staff was friendly, breakfast was hot and had a lot of options and the king bed we had was very comfortable.
For the rest, I apologize for the bad review, I typically don't leave bad ones - but I would like to save another family from what we experienced. and the safety concerns I feel need to be addressed.
Carpets everywhere were filthy. I'm not sure if there's a vacuum on site at all. Fire detector in our room was pulled down from the ceiling hanging by its wires. Fire alarm in the hallway was broken and pulled off the wall as wel. Fire buttons on the elevator were disassembled. We got to the room it was late and we noticed blood stain on the mattress cover that was visible through the sheets in our king-size bed. It was quite disturbing. Additionally, with the pullout bed in the couch the sheets had not been changed. There was Cheeto (type) handprints and hair all throughout them. My husband went down and got sheets and covers and we changed them ourselves- after a long day in the road with 3 kids. We removed the mattress cover (bloody) and luckily the mattress underneath looked new and like I said ended up being pretty comfortable. The bathroom was peeling and the sink was leaking/stained the floor. Overall, not a great night and we couldn't wait to leave in the morning.
The breakfast was good; sausage, eggs that tasted like real eggs, toast and good coffee. The halls were okay, but needed to be vacumned. The staff was very helpful with the wifi password, but the ease of logging on with the provided 4 digit code was subpar. I had to go to the desk for the method of getting on the wifi, for the phone connection room to desk was very poor.
Cleanliness and maintenance neglect are the only complaints I have. Staff was super nice, professional and helpful.
Hotel was not very clean and was hard to sleep with all the noise also air conditioner was broke in the room
Cons: Walls are paper thin, could hear the elevator ding, neighbors talk and doors squeak all night long. Shower has 2 settings: cold and warm-ish. Bathroom door wouldn’t close completely and couldn’t lock. Elevator hadn’t been swept in a while.
Pros: Room itself was pretty clean, staff was nice, and bed was comfy. The anti fog mirror was a nice touch.
Great value
The breakfast was fresh and hot. The staff was very friendy. Location is good and the vale cannot be beat!