酒店回复: Dear Alma,Thank you for the positive feedback! We're glad to hear everything looked good during your stay. Providing a clean, welcoming, and comfortable environment is always the goal, and it’s great to know that reflected in your experience. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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The elevator was out, nobody was informed of this prior to arrival. Then we leave and my daughters stayed behind. Someone comes into our room unannounced, and my daughter says something to her and she said “oh, we thought you had left” they should ALWAYS announce themselves when entering a room and the did not. Water leaking from the refrigerator and they gave us towels to wipe it up and leave to soak up more. Unreal.
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酒店回复: Dear Ramon,We have noted your comments regarding the elevator, staff entry into the room, and the refrigerator leak. These concerns will be reviewed with the appropriate teams to strengthen communication and overall comfort. Our focus remains on providing a safe, respectful, and well maintained environment, and we will continue working toward meaningful improvements.Sincerely, Hotel Manager
1.0分
其他
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Beginning with the check in process my stay has been filled with incompetent staff, a run down hotel, and unclean rooms. I was also charged twice for the rooms and hung up on when speaking about getting the refund.
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酒店回复: Dear Bailey,We are thankful you chose our hotel and appreciate the chance to host you. Our team aims to provide a welcoming atmosphere, and we are glad to know you had a smooth arrival experience in terms of location and overall convenience. We regret the inconvenience caused and have noted your concerns about staff interaction, room condition, and the billing issue. These matters will be reviewed with our front desk and housekeeping teams to ensure stronger service and improved guest care moving forward.Sincerely, Hotel Manager
2.0分
情侣出游
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Elevators were down all weekend. Originally our room was on 3rd floor but due to me being unable to climb stairs they moved us to 1st floor. Vending machines were all empty. Room was damp, air moist. We were given 2 small towels and couldnt get more all weekend unless we exchanged a dirty for clean set. Tv remote missing. Werent allowed to eat breakfast in our room. Pillows were small flat squares. We were told we couldnt have extra.
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酒店回复: Dear Amber,We are glad our team was able to relocate you to a first-floor room for your convenience. We regret the inconvenience caused by the elevator outage and other issues you mentioned. Your concerns regarding room condition, amenities, and service have been noted and will be shared with our respective teams to improve guest comfort. We appreciate your feedback and hope to provide a more enjoyable stay in the future.Sincerely, Hotel Manager
1.0分
商务出差
I wasn’t good because I can’t make it there because car issues and they ain’t answer the phone I called them the whole day and no answer
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酒店回复: Dear Brandon,Thank you for sharing your thoughts. We are glad you chose our property for your planned stay, and we appreciate the opportunity to welcome you. We regret the inconvenience caused by not being able to reach the team by phone while you were dealing with car issues. Your concern has been noted for the appropriate department to review so communication remains smooth and responsive. We value your feedback and remain committed to offering a more helpful and well supported experience in the future.Sincerely, Hotel Manager
4.0分
商务出差
Courtesy and cleanliness, check and check. Left a valuable personal item in the room at checkout, called back and they were holding it at the desk. Trusted
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酒店回复: Dear Ghina,Thank you for your wonderful feedback. We are delighted to know that you experienced both courtesy and cleanliness during your stay. It is great to hear that our team promptly secured your personal item and kept it safe for you. Providing attentive service and care to our guests is always our priority. We appreciate your kind words and look forward to welcoming you back for another pleasant and worry-free stay.Sincerely, Hotel Manager
1.0分
其他
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The sconces beside the bed was staind with what looked like bug eggs rooms were very humid and wet feeling we tried two different rooms one on bottom floor and one on second floor both had same issues
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酒店回复: Dear Titus,We regret the inconvenience caused during your stay. Your concerns regarding room humidity and cleanliness have been shared with our housekeeping and maintenance teams for prompt action. We are reinforcing inspection procedures to ensure all rooms meet our quality standards and provide a comfortable environment. Your feedback is valuable to us, and we will continue working to enhance our guest experience moving forward.Sincerely, Hotel Manager
房间干净舒适！毫无疑问，以后还会再来住。而且，这是该地区性价比最高的了。
非常干净，我很喜欢。
我住得很愉快
一切看起来都很好
The elevator was out, nobody was informed of this prior to arrival. Then we leave and my daughters stayed behind. Someone comes into our room unannounced, and my daughter says something to her and she said “oh, we thought you had left” they should ALWAYS announce themselves when entering a room and the did not. Water leaking from the refrigerator and they gave us towels to wipe it up and leave to soak up more. Unreal.
Beginning with the check in process my stay has been filled with incompetent staff, a run down hotel, and unclean rooms. I was also charged twice for the rooms and hung up on when speaking about getting the refund.
Elevators were down all weekend. Originally our room was on 3rd floor but due to me being unable to climb stairs they moved us to 1st floor. Vending machines were all empty. Room was damp, air moist. We were given 2 small towels and couldnt get more all weekend unless we exchanged a dirty for clean set. Tv remote missing. Werent allowed to eat breakfast in our room. Pillows were small flat squares. We were told we couldnt have extra.
I wasn’t good because I can’t make it there because car issues and they ain’t answer the phone I called them the whole day and no answer
Courtesy and cleanliness, check and check. Left a valuable personal item in the room at checkout, called back and they were holding it at the desk. Trusted
The sconces beside the bed was staind with what looked like bug eggs rooms were very humid and wet feeling we tried two different rooms one on bottom floor and one on second floor both had same issues