WiFi didn't work. When I tried to log on there was an error message danger that certificate could not be validated. Front desk had no way to resolve just said she had nothing to do with the computer and had no trouble herself.

The continental breakfast was awesome, bed was super comfortable, and the room was so well insulated you couldn't hear any outside sounds in a relatively busy area. I would definitely stay again if I'm in the area

The staff was completely unprofessional and rude. I arrived to find a sign on the door to the Lobby that said 'Be Right Back'. Waited 20+ minutes, and told her I had just driven 2 hours from the airport. It was chaotic, as the clerk was distracted by people trying to get into the hotel. It was 8pm, and immediately felt unsafe. During the check in process, I left my Drivers License on the counter, although I do not remember it was given back to me, my credit card was however. No one called my room, brought it to me, emailed me, texted me or called my cell phone to inform me it was still there. Even when I checked out. 5 Days later when I checked into another hotel 800 miles away, I discovered it missing. I called all the restaurants and places I had been, and finally found this hotel had it. WHAT??!! When I asked if they could mail it, I was told that is not possible. When I asked to speak to a manager to ask why no one contacted me, request denied. When I drove an entire day+ to retrieve it and asked again to speak to a manager, I was told he did not have a number. The woman at the counter, who remembered me, became argumentative and honestly ridiculous, when I asked why she or anyone did not call me??? She decided to tell me to leave after throwing my ID at me. Please. SO RUDE. This place was so run down, and tired, and a complete mistake. If you don't care about items being broken and unfriendly, unprofessional and unhelpful staff, well then disregard this review.

Needs some maintenance

The room is spacious and clean. However, it comes with a few drawbacks, such as a loud AC blowing directly on your head. Windows shutters don't close securely, missing towel and toilet paper hangers, and a broken coffee table.

The hotel mostly fine. The room was clean and in good order. However, when we opened the door to the room, there was a strong smell of cigarette smoke. I immediately called the front desk to ask about changing rooms. Unfortunately, the hotel was full, and there were no rooms available. No other option was offered, i.e., refreshing the room, etc. We ended up opening the door and airing it out ourselves. I informed the front desk clerk upon our checkout the next morning.

My family and I didn’t get to stay here this year. We stay here every year when we come to Pueblo for the State Fair. The lady at the front desk had a terrible attitude and told me I was on an DNR list when we have never had an issue until the night of check in. Save your time and money and don’t stay here.

The staff make sure I have ground floor room as I have a mobility issue, and it was great to not have to always ask for that. They saw it when I walked in because I walked, walked into the lobby with two canes and obviously needed a ground floor room I so appreciated their help.