Late and i was tired and this was a blessing to find a reasonable place and it was nice and clean and quiet across street from beach. Thanks
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酒店回复: Thank you for choosing to stay with us, especially after a long day. We’re so glad to hear you found our hotel clean, quiet, and conveniently located right across from the beach. It was our pleasure to be a blessing on your journey!We look forward to welcoming you back anytime you’re in the area.
2.0分
其他
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Check in went fine. Picked hotel because it was close to heach and had a pool.the beach was across the street but dirty. We went to the pool, it was full of green slime and mold. Asked for clean towels and was asked to bring the dirty ones to the office to exchange towels. Not a happy customer
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酒店回复: Thank you for sharing your feedback. I am so sorry to hear about the issues you experienced with the beach and the pool. The conditions you described are completely unacceptable and do not meet our standards.We have immediately notified our maintenance and housekeeping teams to thoroughly clean and inspect the pool. We will also be addressing the towel exchange policy with our staff to ensure we provide a more convenient and hospitable experience for our guests.We understand your disappointment and apologize for failing to meet your expectations. We hope to have the opportunity to provide you with a much better experience in the future.
3.0分
情侣出游
Looks like they are upgrading but rooms still look old but it's close to everything we experience and it's a nice small hotel/motel
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酒店回复: We're glad you enjoyed our convenient location and the charm of our small hotel. We appreciate your understanding as we work on updates and improvements, and we hope to welcome you back for an even better experience in the future.
5.0分
家庭亲子
We stay here twice a year and love it! It’s honestly perfect for us. Right near the beach, food and entertainment.
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酒店回复: Thank you so much for your continued loyalty! We’re thrilled to hear that our location and amenities make your visits so enjoyable. It’s always a pleasure to welcome you back twice a year!Looking forward to seeing you again soon for another perfect stay.
5.0分
其他
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It was clean nice friendly staffs. Everything was close to the hotel. This is my 4th time there. I would definitely be back. I would definitely recommend this hotel to anyone.
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酒店回复: Thank you for your wonderful loyalty and recommendation! We’re thrilled to hear you’ve enjoyed your stays with us and appreciate your kind words about our cleanliness, friendly staff, and convenient location. We look forward to welcoming you back again soon!
5.0分
家庭亲子
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I give this place 5 stars because it's worth the price and it's the perfect location. Hotel conditions are more of a 3 star but the location and employees make it worth it. Perfect for couples and/or families of all ages. We have stayed twice this summer once without the kids and once with them. It's now are go to hotel in Biloxi Breakfast is slim on choices but waffle house is walking distance
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酒店回复: Thank you so much for the thoughtful and honest review! We're thrilled to be your go-to hotel in Biloxi and appreciate your continued support. While we know the hotel itself may feel more like a 3-star property, we're glad the location and our team helped make your stays enjoyable and memorable—both with and without the kids. Your note about breakfast is appreciated, and it’s great to know Waffle House is just a short walk away. We look forward to welcoming you back again soon!
5.0分
情侣出游
Came with my husband first time!! Loved it wonderful place and location... We came back two weeks later with the kids
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酒店回复: Thank you so much for sharing your experience! We're thrilled to hear you and your husband loved your first stay and chose to return with your kids—that means a lot to us. We look forward to welcoming your whole family back again soon!
2.0分
其他
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I booked 2 rooms with Twin Star and one of the rooms full of Roaches! The bed, refrigeration ,bathroom all over the floor and walls. The manager did give us another room which was smoking bu
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酒店回复: We are so incredibly sorry that you experienced such a terrible situation with roaches infesting your room – on the bed, in the refrigerator, and all over the floor and walls. That is a nightmare, and it's certainly not what anyone expects when checking in.While we are relieved we were able to give you another room, we also acknowledge that receiving a smoking room when that may not have been your preference, is still a compromise you shouldn't have had to make after such a traumatic initial experience.Please know that we take pest control extremely seriously, and this report indicates a severe failure on our part. We are launching an immediate and thorough investigation into the room you were initially assigned to, and we will be taking drastic measures to ensure this never happens again. This is a critical issue that demands immediate action.We understand that an experience like this can ruin a stay entirely, and we deeply regret the distress and discomfort it caused you. We want to ensure that this is properly addressed beyond just switching rooms.Again, please accept our sincerest apologies for this truly awful incident. We value your feedback, as difficult as it is to hear, because it helps us identify and correct such critical failures.
3.0分
其他
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Like the location only had one working ice machine the other one was down. The first two days the pool was awful almost ready to turn green but they did shock it and get it back looking good before we left.
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酒店回复: Thank you for your feedback and for highlighting our convenient location. We apologize for the inconvenience caused by the limited availability of ice machines and the condition of the pool during the first part of your stay. We're glad to hear the pool was improved before you left, and we appreciate your patience.Your comments help us improve, and we hope to provide you with a flawless experience on your next visit.
粗鲁的
Late and i was tired and this was a blessing to find a reasonable place and it was nice and clean and quiet across street from beach. Thanks
Check in went fine. Picked hotel because it was close to heach and had a pool.the beach was across the street but dirty. We went to the pool, it was full of green slime and mold. Asked for clean towels and was asked to bring the dirty ones to the office to exchange towels. Not a happy customer
Looks like they are upgrading but rooms still look old but it's close to everything we experience and it's a nice small hotel/motel
We stay here twice a year and love it! It’s honestly perfect for us. Right near the beach, food and entertainment.
It was clean nice friendly staffs. Everything was close to the hotel. This is my 4th time there. I would definitely be back. I would definitely recommend this hotel to anyone.
I give this place 5 stars because it's worth the price and it's the perfect location. Hotel conditions are more of a 3 star but the location and employees make it worth it. Perfect for couples and/or families of all ages. We have stayed twice this summer once without the kids and once with them. It's now are go to hotel in Biloxi Breakfast is slim on choices but waffle house is walking distance
Came with my husband first time!! Loved it wonderful place and location... We came back two weeks later with the kids
I booked 2 rooms with Twin Star and one of the rooms full of Roaches! The bed, refrigeration ,bathroom all over the floor and walls. The manager did give us another room which was smoking bu
Like the location only had one working ice machine the other one was down. The first two days the pool was awful almost ready to turn green but they did shock it and get it back looking good before we left.