Carpet on the 2nd floor smells like mildew. Room is old and used looking. I was still charged for the four days I booked even though I checked out after spending one night there.
3.0分
家庭亲子
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Front desk clerk charged my card again after I had already prepaid for my room. Then had to do a reversal and is tying up my funds for 3 days. She wasn’t that friendly and I’m not sure she authorized my card to run again. I hope I get my money back.
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酒店回复: James, I do apologize that you feel as if the front desk clerk was not that friendly. Upon looking into your concerns regarding charges, I only see one charge of $128.02. Your card was preauthorized the day before your arrival and whenever you were checked in the payment to be processed was authorized. The first initial preauthorization hold was released once the payment was processed. Preauthorization holds may take up to 7-10 business days to release from your banks end. If you have any further concerns regarding this matter, you can reach out to the property directly to speak with someone from the front desk. Thank you.
2.0分
其他
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Hotel needs a large overhaul! The smell of musty mold is terrible through the building. It is obvious there is a moisture problem with in the building when you see all rust on the vents & plumbing in your room. Our in room A/C looked as though it could fall apart at any minute, while the room ended up cooling off the thermostat was not correct. The gym is not in good condition, none of the equipment is up kept & does not even have any free weights in it. The building needs cleaned from top to bottom inside & out. It is obvious that there is nothing done here to up keep the building unless needed. The outside of the building needs weeded and cleaned, large cracks in the cement around the pool area. Subpar food choices for breakfast. Safe to say if you have issues/allergies with Mold stay clear of this property!
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酒店回复: Deanna, I do apologize that we failed to meet your expectations during your stay with us on 10/18/25. Please rest assure that I will be addressing your concerns with my team to better correct where we went wrong to prevent further occurrences. We do hope that you will stay with us again in the near future for your lodging needs and to better serve you. Thank you.
2.0分
其他
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The hotel itself was great. The person that took the phone call was super rude. and when I told her that I was gonna talk to a manager she stated go ahead nothing will get done about it anyway.
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酒店回复: Tonya, Thank you for taking the time to leave us your feedback. I would like to take the time and sincerely apologize regarding the phone call. Please rest assure that I will be addressing this matter as this is not acceptable. I am pleased to hear that despite the unprofessional phone call that you did have a pleasant stay. We do hope to have you stay with us again in the near future for your lodging needs. Have a wonderful day.-General Manager (Tirzah C.)
1.0分
家庭亲子
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The room we were given on the 2nd floor had cracked walls and dipped floors. I was worried that the building could collapse. They moved us to the third floor and the room was better but I couldn’t stop thinking about the condition of the structure of the building. Not to mention there were dehumidifiers throughout the hallways so I’m sure the place is filled with mold. Staff was nice but this is the worst La Quinta I have ever stayed in. It should be illegal for a place like this to be running with so many safety issues.
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酒店回复: Frankie, Thank you for taking the time to leave us your feedback on your most recent stay with us on 9/12/25. We will be addressing your concerns to better correct where we went wrong. Thank you.
5.0分
其他
Quick Overnight Stay
Excellent location. Very clean. Breakfast plentiful. Staff very nice and professional.
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酒店回复: Daisy, Thank you for taking the time to leave us your feedback on your most recent stay with us on 8/26/25. I am pleased to hear that you had an enjoyable stay and experienced wonderful customer service. We hope to have you stay with us again in the near future for your lodging needs. Thank you.
1.0分
其他
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Don’t stay here.
The room I was in had bed bugs. I got bitten and had to have our room changed at 1 AM. Ask to speak to the hotel manager and I’m still waiting for a call back. I asked at the desk at check out and called twice. Don’t know if I would ever stay at another La Quinta property again.
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酒店回复: Evelyn, I do sincerely apologize that you experienced this in the room that you were checked into on 8/6/25. We do take matters such as this very seriously and were on top of handling the situation to get it taken care of right away once it was reported. We did refund your entire stay and again sincerely apologize that this happened.
5.0分
其他
Travel
Overnight stay while traveling. Convenient location, easy off-on to I10. La Quinta is our usual favorite hotel while enroute to FL.
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酒店回复: Susan, Thank you fore taking the time to leave us your wonderful feedback. We are pleased that you enjoyed your stay and experienced wonderful customer service with us on 8/3/25. We hope to have you stay with us again in the near future for your lodging needs. Thank you.
非常舒适，而且离高速公路很近，交通便利。食物也很不错。
我们以前从没住过LaQuinta酒店，我可以向你保证，以后也绝不会再住了！！！前台那位下午三点下班的员工对房间的情况撒了谎。我们入住的第一个房间，就是前台那个撒谎的员工给我们换的，看起来地板在渗水。我们进房间的时候，床底下和床的两边都有积水。我们把水清理了，只留下了一部分以证明水是清澈的，不是我们家狗狗弄脏的。当我们想给前台打电话时，房间电话根本不通，连拨号音都没有。在我们等待前台给我们换房间的时候，我们冲了一下厕所，结果就像洪水一样，水从地板里冒了出来。
再说回那个对我们撒谎的前台女孩。我告诉她我身体不便，不能爬楼梯，因为她告诉我由于电梯有问题，我得爬三层楼梯。我们被告知，虽然房间会是一张大床而不是特大号床，但离电梯不远，而且是一个可以直接停车的房间。好吧，让我告诉你，我们去房间的路上路过了电梯，房间在走廊的尽头。另外，从下午三点以后接班的那个前台员工那里（她纠正了第一个前台员工的错误，并且没有对我们撒谎），我们得知这家LaQuinta酒店根本就没有可以直接停车的房间！！！
我预付了房费，当时并没有提到要为我们的狗收费。所以，此外，这个不诚实的前台员工还向我们收取了25美元的狗的费用。
今天我们退房的时候，我丈夫要求提供收据，但那个不诚实的前台员工告诉他收据会通过邮件发给我们。说实话，到这个时候，我们已经不相信我们的信用卡信息是安全的，也没有被盗用了。鉴于所有这些，我们以后绝不会再住任何一家LaQuinta酒店，并且会积极劝阻我们的朋友和家人不要入住任何一家LaQuinta酒店。
Carpet on the 2nd floor smells like mildew. Room is old and used looking. I was still charged for the four days I booked even though I checked out after spending one night there.
Front desk clerk charged my card again after I had already prepaid for my room. Then had to do a reversal and is tying up my funds for 3 days. She wasn’t that friendly and I’m not sure she authorized my card to run again. I hope I get my money back.
Hotel needs a large overhaul! The smell of musty mold is terrible through the building. It is obvious there is a moisture problem with in the building when you see all rust on the vents & plumbing in your room. Our in room A/C looked as though it could fall apart at any minute, while the room ended up cooling off the thermostat was not correct. The gym is not in good condition, none of the equipment is up kept & does not even have any free weights in it. The building needs cleaned from top to bottom inside & out. It is obvious that there is nothing done here to up keep the building unless needed. The outside of the building needs weeded and cleaned, large cracks in the cement around the pool area. Subpar food choices for breakfast. Safe to say if you have issues/allergies with Mold stay clear of this property!
The hotel itself was great. The person that took the phone call was super rude. and when I told her that I was gonna talk to a manager she stated go ahead nothing will get done about it anyway.
The room we were given on the 2nd floor had cracked walls and dipped floors. I was worried that the building could collapse. They moved us to the third floor and the room was better but I couldn’t stop thinking about the condition of the structure of the building. Not to mention there were dehumidifiers throughout the hallways so I’m sure the place is filled with mold. Staff was nice but this is the worst La Quinta I have ever stayed in. It should be illegal for a place like this to be running with so many safety issues.
Quick Overnight Stay
Excellent location. Very clean. Breakfast plentiful. Staff very nice and professional.
Don’t stay here.
The room I was in had bed bugs. I got bitten and had to have our room changed at 1 AM. Ask to speak to the hotel manager and I’m still waiting for a call back. I asked at the desk at check out and called twice. Don’t know if I would ever stay at another La Quinta property again.
Travel
Overnight stay while traveling. Convenient location, easy off-on to I10. La Quinta is our usual favorite hotel while enroute to FL.