酒店回复: Dear Gladys,We're glad you found the rooms well-maintained, but we're sorry that the unpleasant conditions in the hallways made your stay uncomfortable. A fresh and inviting atmosphere throughout the property is essential, and we appreciate you bringing this to our attention. Your feedback will be shared with our dedicated team to ensure improvements are made. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
5.0分
其他
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We spent the night here to make an early morning flight. It was perfect for the price. The most amazing thing was how quiet the room was even though we were next to a highway and airport. Well done.
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酒店回复: Dear Nancy, Thank you for including Extended Stay America in your travel plans. We’re delighted to hear that your stay was convenient and that you enjoyed a peaceful night despite being near the highway and airport. It’s wonderful to know that the quietness of the room and the overall value met your expectations. We truly appreciate your kind feedback and look forward to welcoming you again for another comfortable and restful stay.Sincerely,Hotel Management
2.0分
商务出差
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I should have known better, I was only there for a short over night. This place reminded me of a flop house. Noise all night. But the worst part was the cigarette smoke. It was so strong and the sheet had burn holes in them. Stay away!!
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酒店回复: Dear Eric, Thank you for sharing your experience. We sincerely regret that your stay did not provide the comfort and rest you deserved. The concerns regarding noise, smoke, and bedding have been shared with our team for immediate attention. We understand the importance of a clean and quiet setting, even for a short visit, and we remain committed to improving in these areas. Your feedback is truly valuable to us, and we hope you will consider giving us another opportunity to provide a more positive and restorative experience in the future. Sincerely,Hotel Management
1.0分
商务出差
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If you arrive before the check in time, there is no place to wait for it. I had to go outside and seat in the side walk. Hallways smell terrible, I cannot explain what it is, but it must a some health hazard. Illumination in the hallways is also terrible. My room had a plastic bag wrapped and covering the smoke detector, which is a huge fire hazard. There is a lot of people smoking outside the building almost all day. The smoke will get to my room through the ac unit. Some staff members were very polite, and some others would be incredibly out of touch and mean. I requested a late checkout, and they granted me one extra hour. However, I asked the front desk about it to confirm, and they told me that is not possible in a mean way, without even checking the notes. After explaining them that their colleague told me they would leave a note, the assured that they didn't. This is completely insane, if I didn't come out and ask again they would've fine me for late check out. Another issue was the room keys. Every time I left my room, I had to circle back to the front desk and ask them to activate them again. They trusted which room I was in, never asked any verification, which is very concerning in a safety stem point.
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酒店回复: Dear Rafael,Thank you for taking the time to share your experience. We sincerely regret that several aspects of your stay caused frustration, including the hallway conditions, room issues, and key and checkout concerns. While some situations have operational limitations, your detailed feedback helps us identify areas where improvements are needed to ensure a safer and more comfortable environment. We apologize for the inconvenience you encountered and appreciate your recognition of the staff members who were polite and helpful. Your comments have been shared with our team as part of our ongoing commitment to enhancing guest services. We hope you will consider returning in the future so we can provide a smoother and more satisfying stay.Sincerely,Hotel Management
1.0分
商务出差
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Walked into room and as soon as i stepped on the carpet my legs were covered in fleas. If i hadnt already scheduled to stay i would have left if i wouldnt have been charged. Wont stay here again. They did change our room
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酒店回复: Dear Steve, Thank you for being a guest. We are very sorry to learn about your experience upon arrival and understand how upsetting this must have been. The room you stayed in will be professionally treated as a precaution, and your feedback has been shared with our team to help maintain our high cleanliness standards. We are committed to providing a safe and welcoming environment for all our guests and hope you will allow us to provide a better experience in the future.Sincerely,Hotel Management
1.0分
其他
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This by far was the absolute worst hotel I ever checked into.a bunch of people hanging out in the stairwell, in the lobby and in front of the lobby door, all smoking. It was filthy. The room was dirty. We did not feel safe so my son and I immediately left the hotel and went to a different one in the area. I would love to have some kind of discount or refund or even a credit because of this experience.
If you don’t believe me, send somebody to check it out because I am confident I am correct
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酒店回复: Dear Kensy, We apologize for the numerous issues you encountered on your arrival. The condition of the room and hotel you described falls significantly short of the standards we strive to uphold. Your concerns have been noted and will be shared with the appropriate teams to ensure improvements. We are looking into this matter and hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
其他
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When I got from the airport at night I was told that I could not get my room has it was canceled and I were supposedly sent a message (which I never received) I was told I was getting a refund but I never got it and they never reply to messages. Avoid it at all cost, very bad actor, they'll put you in hard situation and steal your money
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酒店回复: Dear Florent,We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We also regret the delay in your refund and the disappointment it caused. Your feedback is appreciated and will be shared with the appropriate team. We are grateful for your patience and hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit. Thank you for bringing these concerns to our attention. Sincerely,Hotel Management
2.0分
其他
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Walked in to my room and it hadn't been cleaned. All the pillows were moved to one bed, but had been stripped of the cases. The blankets were gone from the beds, but the sheets were still there, disheveled like someone had just slept in them. Made me nervous the pillow cases and blankets were gone to be cleaned but not the sheets... 😬 There was also popcorn on the floor. They gave me a new room. The beds were made in the new room but we found a wad of human hair on the "clean" linens. I usually stay in cheap hotels and have low expectations. Not picky at all, and dont mind if a hotel is old and run down, just want the room to be clean. Never in my life have I walked into a hotel room for it to not have been cleaned upon arrival before this experience. I actually got scared that I mightve walked into a room someone was dtill staying in. Thats absolutely what it looked like. TThis room was $140 for a night... for how unclean and foul smelling this hotel was, it should've been a $60 rate. I can't believe I paid $140 for it. Would never stay here again.
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酒店回复: Dear Marissa, Thank you for sharing your experience. We are genuinely sorry for the distress and discomfort you encountered. Walking into a room that appears unclean is unacceptable, and we regret the unsettling impression it left. While we are glad our team was able to relocate you, the issues in the second room also fell short of our standards. We understand your frustration, especially given the rate you paid, and offer our sincere apologies for any inconvenience. Please know your feedback is being taken seriously and will be used to help prevent future occurrences as we work to enhance our guest experience. We hope you will consider giving us another opportunity to provide the clean and welcoming stay you deserve.Sincerely,Hotel Management
还不错，靠近机场，带厨房
这是我住过最差的酒店了……
房间很干净，但走廊里的难闻气味令人呕吐。
We spent the night here to make an early morning flight. It was perfect for the price. The most amazing thing was how quiet the room was even though we were next to a highway and airport. Well done.
I should have known better, I was only there for a short over night. This place reminded me of a flop house. Noise all night. But the worst part was the cigarette smoke. It was so strong and the sheet had burn holes in them. Stay away!!
If you arrive before the check in time, there is no place to wait for it. I had to go outside and seat in the side walk. Hallways smell terrible, I cannot explain what it is, but it must a some health hazard. Illumination in the hallways is also terrible. My room had a plastic bag wrapped and covering the smoke detector, which is a huge fire hazard. There is a lot of people smoking outside the building almost all day. The smoke will get to my room through the ac unit. Some staff members were very polite, and some others would be incredibly out of touch and mean. I requested a late checkout, and they granted me one extra hour. However, I asked the front desk about it to confirm, and they told me that is not possible in a mean way, without even checking the notes. After explaining them that their colleague told me they would leave a note, the assured that they didn't. This is completely insane, if I didn't come out and ask again they would've fine me for late check out. Another issue was the room keys. Every time I left my room, I had to circle back to the front desk and ask them to activate them again. They trusted which room I was in, never asked any verification, which is very concerning in a safety stem point.
Walked into room and as soon as i stepped on the carpet my legs were covered in fleas. If i hadnt already scheduled to stay i would have left if i wouldnt have been charged. Wont stay here again. They did change our room
This by far was the absolute worst hotel I ever checked into.a bunch of people hanging out in the stairwell, in the lobby and in front of the lobby door, all smoking. It was filthy. The room was dirty. We did not feel safe so my son and I immediately left the hotel and went to a different one in the area. I would love to have some kind of discount or refund or even a credit because of this experience.
If you don’t believe me, send somebody to check it out because I am confident I am correct
When I got from the airport at night I was told that I could not get my room has it was canceled and I were supposedly sent a message (which I never received) I was told I was getting a refund but I never got it and they never reply to messages. Avoid it at all cost, very bad actor, they'll put you in hard situation and steal your money
Walked in to my room and it hadn't been cleaned. All the pillows were moved to one bed, but had been stripped of the cases. The blankets were gone from the beds, but the sheets were still there, disheveled like someone had just slept in them. Made me nervous the pillow cases and blankets were gone to be cleaned but not the sheets... 😬 There was also popcorn on the floor. They gave me a new room. The beds were made in the new room but we found a wad of human hair on the "clean" linens. I usually stay in cheap hotels and have low expectations. Not picky at all, and dont mind if a hotel is old and run down, just want the room to be clean. Never in my life have I walked into a hotel room for it to not have been cleaned upon arrival before this experience. I actually got scared that I mightve walked into a room someone was dtill staying in. Thats absolutely what it looked like. TThis room was $140 for a night... for how unclean and foul smelling this hotel was, it should've been a $60 rate. I can't believe I paid $140 for it. Would never stay here again.