酒店回复: I’m truly sorry to hear about your experience. We are actively working on improving our services and value your feedback greatly.
3.0分
情侣出游
原文
翻译提供方：Google
不提供早餐，房间里没有吹风机，床也很小。
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay fell short of expectations due to the limited in-room amenities and breakfast options. Your comments have been shared with the appropriate teams as we continuously work to enhance guest comfort and convenience. We truly value your input, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity in the future to provide a more complete and enjoyable experience.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
房间不干净，床上没有床单。
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酒店回复: Lamentamos escuchar que su estancia no cumplió con las expectativas. Gracias por compartir sus comentarios, nos ayudan a seguir mejorando.
1.0分
其他
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I didnt even get to stay there when i got there i was informed by the not so friendly person that she just camw on at 11 pm and she didnt have my room anymore it wasnt available so i got a better room elsewhere . I wasnt the only one who got their room taken away from them either and given away to some one else!
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酒店回复: Dear Guest, We sincerely apologize for the experience you described upon arrival. A confirmed reservation should always be honored, and we regret that your room was not available. We also regret the interaction you had with our staff. Your feedback has been shared with our team to ensure this issue is addressed and does not happen again. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide you with the reliable and welcoming stay you deserve.Sincerely, Hotel Management
1.0分
家庭亲子
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This place is very unprofessional. Jessica was a nightmare working with. She was very rude and unprofessional. Very unhelpful.
This place smelled like smoke and stale.
GO SOMEWHERE ELSE.
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酒店回复: Dear Guest, Thank you for sharing your experience. Your remarks about the interaction at the desk and the atmosphere you encountered are concerning to us, and we are sorry your visit began this way. Please accept our apologies for the disruption caused by the conditions you described. While smoking is permitted only in designated areas, it should never affect our non-smoking guests, and we sincerely regret that it did. Your feedback will be shared with our team to help prevent similar situations in the future. We appreciate you bringing this to our attention, and we hope you will consider giving us another opportunity to provide a more welcoming experience.Sincerely,Hotel Management
1.0分
商务出差
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Absolutely disgusting property. Breakfast was a granola bar or bite sized muffin, coffee, or hot water for tea. My window was busted and held together with tape and plastic. I have photos. Disgusting carpet. Would not recommend anyone. The smell was was overwhelming.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the disappointment with the breakfast selections and other cleanliness and maintenance concerns you outlined about the guest rooms. We understand how frustrating it is to experience these aspects, and we sincerely apologize for not meeting your expectations. We are committed to addressing these issues with the relevant departments, as we continually work to improve our services and prevent similar situations from occurring in the future. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management
1.0分
其他
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Despite having our reservation, no rooms were available when we pulled into the parking lot at 10pm. We werent offered a solution. We were told we would need to contact ******* to cancel and find a new hotel.
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酒店回复: Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We understand that being informed of such a situation without prior intimation, and not being able to stay with us, is extremely frustrating, and we deeply regret any distress caused. Any unexpected response from a front desk team is truly regrettable. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
1.0分
商务出差
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I showed up and they over booked, I even called the day of to double check. I had to book another place and pay way more money plus the taxi fare and the massive inconvenience. The person at the desk was like whatever, and while I was in the lobby two other people came and had the same experience. Absolutely turned me off from any extended stay, won't be using them ever again.
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酒店回复: Dear Guest, Thank you for taking the time to share what happened. We sincerely apologize for the booking issue you experienced, especially after calling ahead to confirm. We understand how frustrating it must have been to manage unexpected expenses, transportation, and the stress of finding another place on short notice. Your feedback about the interaction at the desk and the similar challenges others have faced is deeply concerning, and we will review it with our team to prevent this from happening again. Although we recognize the inconvenience caused was significant, we hope you consider giving us another chance in the future to provide a far more dependable and respectful experience.Sincerely,Hotel Management
还不错，靠近机场，带厨房
这是我住过最差的酒店了……
清洁不够彻底，地毯上有烟头，房间里的难闻气味是由允许吸烟的人和动物造成的。
不提供早餐，房间里没有吹风机，床也很小。
房间不干净，床上没有床单。
I didnt even get to stay there when i got there i was informed by the not so friendly person that she just camw on at 11 pm and she didnt have my room anymore it wasnt available so i got a better room elsewhere . I wasnt the only one who got their room taken away from them either and given away to some one else!
This place is very unprofessional. Jessica was a nightmare working with. She was very rude and unprofessional. Very unhelpful.
This place smelled like smoke and stale.
GO SOMEWHERE ELSE.
Absolutely disgusting property. Breakfast was a granola bar or bite sized muffin, coffee, or hot water for tea. My window was busted and held together with tape and plastic. I have photos. Disgusting carpet. Would not recommend anyone. The smell was was overwhelming.
Despite having our reservation, no rooms were available when we pulled into the parking lot at 10pm. We werent offered a solution. We were told we would need to contact ******* to cancel and find a new hotel.
I showed up and they over booked, I even called the day of to double check. I had to book another place and pay way more money plus the taxi fare and the massive inconvenience. The person at the desk was like whatever, and while I was in the lobby two other people came and had the same experience. Absolutely turned me off from any extended stay, won't be using them ever again.