酒店回复: Dear Jessica, We sincerely apologize for your unacceptable experience during your recent stay with us. Your feedback regarding the cleanliness of our facility, breakfast offerings, and the presence of pests is deeply concerning. Ensuring a comfortable and enjoyable stay for all our guests is our utmost priority, and we regret that we fell short of your expectations in this regard. We will address your concerns to prevent any recurrence of this issue. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
酒店回复: Dear Alyssa, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
酒店回复: Dear Amanda, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for the condition of our hotel not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
酒店回复: Dear John, Thank you for being our guest. It is glad that you had a pleasant time with our friendly and helpful staff. However, we apologize for the limited breakfast options and will pass your feedback on to the team for future enhancements. Also, we regret not meeting your cleanliness expectations. It's a top priority and won't happen again. Further, we will instruct our front desk team to inform clearly about the kitchenware policy so that guests are aware of it. We value your feedback and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
酒店回复: Dear Rosie, Thank you for staying at Extended Stay America and posting such a generous review. It is always a pleasure to have our devoted associates recognized, and we are pleased that the suite was perfect for your visit. We are grateful for your comments about the concerns with the telecom and the broken windows as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city. Sincerely,Hotel Management
酒店回复: Dear Stephanie, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Your feedback highlights where we need to refocus our efforts, and we hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Thomas, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
房间非常陈旧。厨房水槽后面有霉菌。沙发床没有提供床单。
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酒店回复: Dear Jennie, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
总体来说，设施很干净。地毯也不例外。早餐包括松饼和燕麦棒。当我打开厨房的水龙头时，有 6 只蟑螂从排水管里爬出来。😳😳😳 没人想把蟑螂带回家。至少我猜不是臭虫。
酒店价格合理，符合预期。干净，但需要认真更新。工作人员非常友好和乐于助人。实际上，床比大多数床都舒适，除了折叠沙发 - 需要更换。吹风机不太好，所以请自备。😂 总体来说，这是一次不错的过夜住宿。
又一次在 Extended Stay 的美妙住宿！房间总是干净整洁，客户服务也很棒，而且能够满足我最后一刻的需求。
房间/浴室相当干净，但陈旧，磨损明显。走廊和房间确实有异味，但考虑到价格，我还会再住这里。工作人员友好且乐于助人。
酒店非常破旧。床很不舒服；4 名成人中有 2 名患有背痛和颈部僵硬。很多东西都不能正常工作；马桶冲水困难，水槽总是堵塞，第一个房间的沙发床坏了，当我们搬到新房间时，沙发床几乎无法承受我们 13 岁孩子的重量。房间里充满了各种味道；锅、湿毛巾、泰国菜和清洁用品。早餐简直是笑话；包装好的燕麦片和松饼以及一些能量棒。没有新鲜水果、麦片、酸奶等。不过，工作人员非常友好。
工作人员很友好，乐于助人。但厨房里没有餐具，除非你多付钱。清单上应该说明这一点。早餐是咖啡、速溶燕麦片、燕麦棒、包装松饼。没有果汁、茶、牛奶，甚至没有水。清单上至少应该写上欧陆式早餐，如果不是“早餐几乎没有”。我不喝咖啡，所以我用自来水当早餐。浴室的推拉门上沾满了粪便，还有许多灰尘。他们似乎从来没有想过要关上门来打扫。水槽下有一条脏毛巾。但客房部有一张纸条（实际上是小费提醒），上面写着“我亲自检查过这个房间”。不是很好，你没有。除此之外，似乎很干净，也很安静。
房间很干净，员工很友好。但是有一扇窗户坏了，让我感到不安全，电话也坏了，而且因为是比赛周末，该地区的所有酒店都订满了，所以我有点不知所措。
有些员工很粗鲁，有些员工则很友善。早餐不是热早餐，房间很旧，维护很差。虽然房间是无烟房，但所有东西都有烟味。不推荐。
沙发床关不上，所以我们没法坐在上面看电视。我们房间的门铰链脱落了。必须抬起门，用力关上门才能关上。退房时我向前台报告了此事。
房间非常陈旧。厨房水槽后面有霉菌。沙发床没有提供床单。