酒店回复: Dear Michelle,We sincerely apologize for the disappointment you experienced with the breakfast and the conditions during your stay. We understand how important these aspects are to your overall experience, and we regret that we did not meet your expectations. Please know that we take your concerns seriously and are committed to working with our team to improve these areas. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
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原文
翻译提供方：Google
非常舒适，位于市中心❤️
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酒店回复: Dear Marangelis,Thank you for including Extended Stay America in your travel plans. We're delighted to hear that you had a relaxing and enjoyable stay, and that the location met your plans perfectly. It's always rewarding to know our guests feel comfortable and well-accommodated. We appreciate you choosing to stay with us. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
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I arrived at the hotel and was notified that they had no room available for me and it was cancelled . So i need a refund
5.0分
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My other room was booked but canceled on me at the last minute! This one was booked and very easy to get to. Customer service was awesome and friendly at 3am😁. A life saver!!!! Thank you!!!!☺️
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酒店回复: Dear Guest, We’re thrilled to hear our team was able to help you out when you needed it most, especially in the early hours! Knowing you had a smooth experience and felt warmly welcomed means a lot to us. At Extended Stay America, we’re always here to make things easier for our guests, no matter the time. Thank you for the kind words, and we hope to see you again under less stressful circumstances!Sincerely,Hotel Management
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The property canceled my reservation upon check in citing that they were over booked. I had prepaid them directly and they assured me earlier that day that everything was fine with my room. When i showed them that i had prepaid weeks before the trip and that i booked it months ahead of time as well, they DEMANDED that i explain to them why my room would have been overbooked. Worst service ever.
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酒店回复: Dear Catherine, We are very sorry for the inconvenience and frustration caused by the inability to honor your prepaid reservation upon arrival. The situation and how your concerns were handled do not reflect the respectful service we strive to provide. We understand how disappointing this must have been, especially after your careful planning and early booking. Please be assured that your feedback is being taken seriously, and we are thoroughly reviewing this matter to help prevent similar situations in the future. Thank you for bringing this to our attention, as we are committed to improving our service for all guests. We hope to welcome you back for a much better experience.Sincerely,Hotel Management
住得非常棒！员工都超级友好，房间也很宽敞。感觉就像在家里一样自在舒适！
工作人员态度非常非常恶劣！太消极了，一点也不乐于助人。
还行吧
还不错
性价比比较高，很满意。
酒店不关心客人
有史以来最糟糕的早餐！！它毁了整个住宿体验，表明他们多么不重视客人。低于最低标准。大堂、电梯和卧室到处都是烟味
非常舒适，位于市中心❤️
I arrived at the hotel and was notified that they had no room available for me and it was cancelled . So i need a refund
My other room was booked but canceled on me at the last minute! This one was booked and very easy to get to. Customer service was awesome and friendly at 3am😁. A life saver!!!! Thank you!!!!☺️
The property canceled my reservation upon check in citing that they were over booked. I had prepaid them directly and they assured me earlier that day that everything was fine with my room. When i showed them that i had prepaid weeks before the trip and that i booked it months ahead of time as well, they DEMANDED that i explain to them why my room would have been overbooked. Worst service ever.