酒店回复: Dear Michelle,We sincerely apologize for the disappointment you experienced with the breakfast and the conditions during your stay. We understand how important these aspects are to your overall experience, and we regret that we did not meet your expectations. Please know that we take your concerns seriously and are committed to working with our team to improve these areas. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

酒店回复: Dear Marangelis,Thank you for including Extended Stay America in your travel plans. We're delighted to hear that you had a relaxing and enjoyable stay, and that the location met your plans perfectly. It's always rewarding to know our guests feel comfortable and well-accommodated. We appreciate you choosing to stay with us. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize for the inconvenience you experienced when a pet-friendly room was not available, especially after you had already reserved and paid for your stay. We understand how frustrating this must have been and regret that it impacted your plans. Your comments have been shared with our team to ensure that future guests are not similarly impacted. Furthermore, please note that refunds may take several business days to appear in your account, depending on your financial institution. We understand how concerning it can be to wait, and we apologize if this was not made clear to you. While we realize this cannot change your experience, we hope to have the opportunity to provide you with a more seamless and satisfying visit in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, We appreciate you taking the time to share your feedback with us. We regret that our grab-and-go breakfast did not meet your expectations. While our breakfast offerings are designed to provide quick and convenient options for guests on the go, we understand that a more substantial selection would have been appreciated. Moreover, we sincerely apologize that aspects of the room and common areas did not meet your expectations, including the condition of the bathtub and the lingering smell. Your comments will be reviewed with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We hope the remainder of the stay made up for the inconvenience caused. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management