酒店回复: Dear Guest,We are truly sorry for the unacceptable condition of your room and the lack of responsiveness you experienced. This is far from the standard we aim to provide, and we deeply regret the frustration and discomfort this caused during your stay. Your feedback is being taken seriously, and we will be addressing these concerns with our housekeeping and management teams immediately. We appreciate you bringing this to our attention and sincerely apologise for the experience.
酒店回复: Hi Bethea,Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Maz K.#Team6
酒店回复: Dear Guest,Thank you for your great feedback! We’re pleased to hear you enjoyed the smooth check-in/out process and found your room clean and well-equipped. We look forward to welcoming you back soon!
I checked out 2 days earlier then my check out date and they refused to refund me for the 2 days that I didn’t stay there and there was roaches in the room this place is a terrible place to stay
普通的一个汽车旅馆,自驾路过,旁边有大超市,中餐馆,比较方便。
一个经典的破地方。如果你想找个犯罪滋生的地方度假,那这里正适合你。千万别来!宁可露营,或者找亲戚借点钱升级一下住宿预算。警察对这里了如指掌。我最后一晚还真听到一个女人哭喊着“别管我!”。拜托了,千万别来。
再也不来了。恶心
真是恶心透了。地板脏极了。我在床垫旁边发现了一根用过的旧香烟。淋浴间里满是污垢。我要求换一间好一点的房间,他们说那是最干净的房间,而且肯定不知道多久没打扫过了。电视上方有个洞,里面塞了条毛巾。毛巾很脏。角落里有梳子网。对于我们被安排到的这间脏兮兮的房间,他们粗鲁地拒绝维修或退款。
当然,考虑到如此实惠的价格,我并没有抱太大期望,但房间相当脏,毛巾的状况也令人怀疑。地板和墙壁明显受损,浴室天花板上长了霉菌。由于插座有限,冰箱和微波炉不得不搬走,而且它又不在附近。地板脏得要命。房间6天都没打扫过一次,入住时甚至没有在任何地方提到过。
员工很友善,但这家汽车旅馆很脏。我家门外放着一个装满尿液的汽水瓶,狗粪桶也满溢了,我女朋友在我们离开前还在她夹克里发现了一只蟑螂。更糟糕的是,我们的房间冷得要命,因为有一扇窗户开着一条缝,我们关不上。我一打开水槽,水就喷得到处都是,我们只收到了几条毛巾,没有浴巾。
我预订了一间带大床的房间。
他们给我们安排的第一个房间,床单和浴室墙壁上都有难看的污渍。外门没有插销。此外,房间里有一张大床架,但床垫小得多。我投诉后,他们把我们换到了另一个房间。
第二个房间干净一些。他们把小床垫放在大床架上(汽车旅馆工作人员辩称,这符合大床的标准)。门下和外面有很大缝隙(晚上气温为-20度),我们只能在门下塞毛巾。没有面巾。没有洗发水/护发素或吹风机。床边没有台灯。只有一个手机充电插头。浴缸污渍很严重,还有香烟烫的痕迹。插销还能用。电视很小,频道很少。
优点:价格便宜,热水充足,有微波炉、迷你冰箱,地理位置优越。
入住和退房服务专业快捷。房间干净整洁,有网络、热水、电视、冷藏冰箱和两张舒适的床。
房间里的暖气在零下30度的天气里无法使用,墙上有洞,没有烟雾探测器,浴室的卫浴设备坏了,还掉在墙上。糟糕的体验。
服务清洁只需打开门,无需敲门,同时收取衣物
I checked out 2 days earlier then my check out date and they refused to refund me for the 2 days that I didn’t stay there and there was roaches in the room this place is a terrible place to stay