There was an additional $150 hold put on my debit card over and above the room cost. She didn't advise me about the hot breakfast. There was no light switch in the room.
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酒店回复: Dear Angela,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced during your stay. The $150 incidental hold should have been clearly communicated at check-in, and I’m sorry this was not explained to you in advance. We will be reinforcing this with our front desk team to ensure full transparency moving forward.I also apologize that you were not informed about our hot breakfast options and that the lighting setup in your room caused confusion. Your comments help us identify areas where we need to improve both communication and guest experience.Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a smoother and more comfortable stay in the future.
1.0分
情侣出游
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Checking in was ok. Place is run down. Gave us card holders that were used with other room numbers and a poorly written wifi password. Tried to call front desk. No answer. Had to go down to desk. She said wasn’t her fault. She didn’t write it. Maybe use fresh key holders?? Room has mold in caulking of tub, so we didn’t use it. Room was crazy small. Hardly any plug ins. The ones that were available just dropped the cords out. And I was sure we were supposed to have a fridge. No fridge. However. We stayed one night. Didn’t have time to really care. Bed was clean and comfortable and hot breakfast to order was nice. If you don’t care much about the minor annoyances. And it is priced low enough. It is ok for a short stay.
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酒店回复: Dear Tamara,Thank you for taking the time to share such detailed feedback about your stay. We’re glad to hear that check-in went smoothly overall, that you found the bed clean and comfortable, and that you enjoyed the hot breakfast.We sincerely apologize for the inconveniences you experienced. The used key card holders, unclear Wi-Fi information, and difficulty reaching the front desk are unacceptable oversights, and we appreciate you bringing them to our attention. We also apologize for the condition of the bathroom caulking, the limited outlets, and the lack of a fridge when you expected one. These concerns fall short of the experience we aim to provide, even for a short stay.Please know that we are addressing these issues with our team to improve communication, cleanliness, and the overall guest experience. Your feedback is incredibly valuable, and we truly appreciate your understanding despite the inconveniences. We hope you’ll consider giving us another chance to provide a more comfortable and hassle-free stay in the future.
2.0分
家庭亲子
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Place is in rough shape. Air conditioner sounded like a propeller engine plane taking off. Something in the sink smelled really bad. There was a leak in the shower spraying the ceiling tiles so they were warped and about to fall down. Huge TV but buffered forever. Waited 20 min for someone at front desk to check in. And 10 min before I just left and checked out online.
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酒店回复: Dear Scott,Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your room and the challenges you faced during your stay. The issues you described—especially the loud air conditioner, odor from the sink, shower leak, and damaged ceiling tiles—are far below the standards we aim to provide, and we appreciate you bringing them to our attention.We also apologize for the long wait at check-in and the difficulties with the TV buffering. This is not the level of service or comfort our guests should expect, and we are addressing these concerns immediately with our maintenance and front desk teams.Your feedback is extremely valuable as it helps us identify what needs urgent improvement. We sincerely hope you will consider giving us another opportunity in the future to provide you with a much better stay.
4.0分
情侣出游
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It was clean, staff was friendly, and they served a hot breakfast. There were other places to eat within walking distance and driving distance. Gas stations were nearby. Was close to interstate and the hospital.
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酒店回复: Dear Brian,Thank you for choosing Days Inn Bismarck and for taking the time to share your feedback. We’re delighted to hear that you found your room clean, enjoyed the friendliness of our staff, and appreciated our hot breakfast.Your comments mean a great deal to us, and we’re pleased that we were able to make your stay comfortable. We look forward to welcoming you back the next time you are in the area.
3.0分
朋友出游
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The photos made it look a lot nicer then it was.
We had to paid an additional $150 refundable cleanliness deposit. It was never mentioned anywhere when booking, was not impressed that it wasn’t mentioned before hand.
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酒店回复: Hi Madison,Thank you for taking the time to share your experience following your recent stay at the Days Inn Bismarck. We appreciate your feedback and the opportunity to address your concerns.We are sorry to hear that the room did not meet the expectations set by the photos. We continually review our marketing materials to ensure they accurately reflect our property, and we will revisit them again to ensure consistency and clarity.Regarding the $150 deposit, we would like to clarify that this amount is a refundable security deposit, not a cleanliness deposit. It is a standard requirement intended to ensure the protection of both our guests and the property. Additionally, this deposit is listed on all reservation platforms under the Policies section. However, we understand that it may still be missed during the booking process, and we apologize for any frustration this caused.Thank you once again for bringing these matters to our attention. Your comments help us improve, and we hope to have the opportunity to welcome you back for a smoother and more pleasant stay in the future.
1.0分
其他
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From the moment i checked in until the very second i left.
My only concern and main request was the hot tub. I have a couple amputations and many days the complications from surgery leave me extremely uncomfortwould jusb
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酒店回复: Dear Kathryn,Thank you for sharing your feedback. We’re sorry to hear the hot tub did not meet your expectations during your stay. Your comments are appreciated, and we will review them with our team to help improve future guest experiences.
地理位置绝佳。非常适合短暂停留或路过此地的旅客。
简直太差了，房间垃圾桶🗑里还有用过的毛巾，恶心。浴巾上有一根大长头发
很干净，微波炉爆不了爆米花。得去前台拿个电视遥控器。
美好的
There was an additional $150 hold put on my debit card over and above the room cost. She didn't advise me about the hot breakfast. There was no light switch in the room.
Checking in was ok. Place is run down. Gave us card holders that were used with other room numbers and a poorly written wifi password. Tried to call front desk. No answer. Had to go down to desk. She said wasn’t her fault. She didn’t write it. Maybe use fresh key holders?? Room has mold in caulking of tub, so we didn’t use it. Room was crazy small. Hardly any plug ins. The ones that were available just dropped the cords out. And I was sure we were supposed to have a fridge. No fridge. However. We stayed one night. Didn’t have time to really care. Bed was clean and comfortable and hot breakfast to order was nice. If you don’t care much about the minor annoyances. And it is priced low enough. It is ok for a short stay.
Place is in rough shape. Air conditioner sounded like a propeller engine plane taking off. Something in the sink smelled really bad. There was a leak in the shower spraying the ceiling tiles so they were warped and about to fall down. Huge TV but buffered forever. Waited 20 min for someone at front desk to check in. And 10 min before I just left and checked out online.
It was clean, staff was friendly, and they served a hot breakfast. There were other places to eat within walking distance and driving distance. Gas stations were nearby. Was close to interstate and the hospital.
The photos made it look a lot nicer then it was.
We had to paid an additional $150 refundable cleanliness deposit. It was never mentioned anywhere when booking, was not impressed that it wasn’t mentioned before hand.
From the moment i checked in until the very second i left.
My only concern and main request was the hot tub. I have a couple amputations and many days the complications from surgery leave me extremely uncomfortwould jusb