酒店回复: Thank you for sharing your feedback and we apologize for the inconvenience we've caused during your stay.
3.0分
其他
原文
翻译提供方：Google
很好，但客房服务人员催我离开房间，非常不专业，让我的住宿体验不太愉快
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酒店回复: Thank you for staying with us and sharing your feedback. We apologize that we didn't exceed your expectations and will share it to Housekeeping department.
3.0分
其他
原文
翻译提供方：Google
房间地毯和家具似乎有些破旧，需要更换。房间还算干净，但细节方面不够用心。
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酒店回复: Thank you for staying with us and sharing your feedback. I will share to our housekeeping department, and we apologize for the inconvenience, and we did not exceed your expectations.
2.0分
家庭亲子
原文
翻译提供方：Google
我们的房间在入住后四个小时还没有准备好。
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酒店回复: I do apologize that your room wasn't ready upon checked in due to our occupancy.
1.0分
其他
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We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.
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酒店回复: Hi Casey, We appreciate your feedback. We will be e-mailing you directly to gather additional information.
4.0分
其他
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The room I’m in is on a corner, which is normally such a great room to have! But this one has 3/5 curtains that don’t close and the fridge is placed at the end of the bed and shines a bright light. So, if you need no lights to fall asleep (which I do), this isn’t the most comfortable layout. I had to get crafty with blocking some of the light. It was 11:30p when I discovered this, so it was too late to see about changing rooms.
酒店回复: Thank you for staying with us and your feedback is very important.
5.0分
其他
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Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar.
I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience.
I will definitely be staying again in the future.
酒店回复: Thank you for staying with us and your feedback is very important.
4.0分
商务出差
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My room was very dusty and the table in the room sliced my leg. I was bleeding and went to the front desk but the first aid kit only had bandaids nothing for disinfecting. So I walked to cvs with blooding running down my leg to fix it.
酒店回复: Thank you for staying with us and your feedback is very important.
真希望我能附上照片，照片里满是爱的污渍，脏兮兮的沙发，脏兮兮的地板，满地的糖果，还有脏兮兮、满是污垢的窗户。房间太不舒服了，我们早上6点45分就起床取东西退房了，房间实在太脏了，一晚上都不舒服。400多美元一晚，我再也不会住这里了，虽然一开始确实很友好，也很友善。但我来这里就是为了房间，而且我喜欢干净的房间。下次我肯定会再住希尔顿，绝对不会问任何问题。
地理位置优越，所有员工都非常友好。
然而，整个酒店都不太干净，尤其是房间。我们入住期间，总是要主动要求打扫房间，因为如果我们不要求，他们就不会来。
我订了一间房，结果却没安排入住。工作人员一直没通知我房间被安排入住了，直到我看了房间后打电话给前台。马桶一直不停地漏水。
很好，但客房服务人员催我离开房间，非常不专业，让我的住宿体验不太愉快
房间地毯和家具似乎有些破旧，需要更换。房间还算干净，但细节方面不够用心。
我们的房间在入住后四个小时还没有准备好。
We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.
The room I’m in is on a corner, which is normally such a great room to have! But this one has 3/5 curtains that don’t close and the fridge is placed at the end of the bed and shines a bright light. So, if you need no lights to fall asleep (which I do), this isn’t the most comfortable layout. I had to get crafty with blocking some of the light. It was 11:30p when I discovered this, so it was too late to see about changing rooms.
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar.
I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience.
I will definitely be staying again in the future.
My room was very dusty and the table in the room sliced my leg. I was bleeding and went to the front desk but the first aid kit only had bandaids nothing for disinfecting. So I walked to cvs with blooding running down my leg to fix it.