We were VERY disappointed we couldn’t use the pool or hot tub because “SOMEONE” lost the key. Front staff was unwilling to do anything and told us “maintenance comes tomorrow”!
Won’t be staying here next time.
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酒店回复: We truly appreciate you taking the time to share your feedback. Your insights help us improve, and we’re already working on addressing the concerns you mentioned.
5.0分
商务出差
Room was clean and comfortable, good deal for the price and fit the needs for the duration of the stay.
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酒店回复: Thank you for sharing such kind words! We’re thrilled you had a great experience with us and hope to see you again very soon.
5.0分
其他
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Friendly check in. Bathroom needs a redo along with cleaning corners behind door & under sink , painting door, cleaning tub under ledge. Some serious deep cleaning instead of just surface cleaning.thanks
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酒店回复: Hi Nancy,Thank you for your feedback. We’re glad to hear you had a friendly check-in experience. We appreciate your detailed observations regarding the bathroom and deep-cleaning needs, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We value your input as it helps us improve for future guests.Jeremy Ward #Team6
2.0分
商务出差
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My reservation was cancelled. It took 40 minutes to check in after they fixed it. The lobby was nice after someone told me it was a dumpster fire. Was it livable? Totally yes. But it was dirty and broken down. Thank god it was cheap. Not the worst but not in my top 15 choices.
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酒店回复: Thank you for your feedback. We’ve noted the issues you raised and are taking steps to resolve them promptly.
3.0分
情侣出游
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Room was updated but blinds were broken, bathroom needed attention hot water was hit and miss. Decent room for good price. Feel they could put a little effort into taking care of the rooms and property better. Hot tub was cold pool was ok. I generally stay here not the worst room but not the best. Was looking forward to a nice evening in the hot tub but apparently its been broken for sometime.
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酒店回复: Thank you for your feedback. We’ve noted the issues you raised and are taking steps to resolve them promptly.
3.0分
情侣出游
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The room was ok; plain but seemed clean. The bathroom could've been cleaned better and the towels were horrible. Very thin and rough. No wash cloths. Coffee was provided in the room and downstairs. Staff was courteous!
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酒店回复: Thank you for taking the time to share your feedback with us. We apologize that you had a less than satisfactory stay with us. We appreciate you bringing this to our attention and are committed to improving our services. We will look into the issues you mentioned regarding the bathroom cleanliness and the towels.
2.0分
其他
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This place is a decaying dump the blinds are missing peices and dont work . The mattresses are collapsed and old . Shower faucets leak . Towels are stained . The carpet in the hallways are soiled and stained . The lack of maintenance of the property shows the staff seemed to be more involved with their phones then with their jobs .
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酒店回复: Thank you for taking the time to share your feedback with us. We apologize that you had a less than satisfactory stay with us. We are addressing the maintenance issues you mentioned and are committed to improving the guest experience.
2.0分
其他
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Hallway smelt awful, taped over hole in the shower, shower leaked/ran all night and was stained. Used bandaid on the floor so questionable cleaning standards.
The girl that checked me in and good view of the lake was the only positives.
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酒店回复: Thank you for sharing your feedback with us; it helps us better serve our guests. We apologize that your stay was less than satisfactory.
5.0分
其他
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I’ve been coming here for my weekend trips as it’s my nurse favorite and now I’m living here while we find a place of residence. The staff and guests here are phenomenal
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酒店回复: Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us. Our staff is pleased to know they were able to assist you and provide a positive experience. We appreciate your kind comments and hope to welcome you back again soon.
4.0分
其他
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The front desk staff were very nice. Particularly when I checked in. I had quite a few questions about the location around the property and she was very helpful. I asked about a Chinese restaurant I had seen online. She said it was her favorite place. I went and it was great. So happy she said it was a good place. She also helped me figure out a later check out and called to see what she could do for me. She just went above any expectations. I appreciated that so much.
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酒店回复: Thank you for taking the time to leave us a review. We are so glad to hear that you had such a wonderful stay with us. The staff is happy to hear that they were able to assist you with your questions and provide a great experience. We appreciate your kind words and hope to welcome you back again soon!
We were VERY disappointed we couldn’t use the pool or hot tub because “SOMEONE” lost the key. Front staff was unwilling to do anything and told us “maintenance comes tomorrow”!
Won’t be staying here next time.
Room was clean and comfortable, good deal for the price and fit the needs for the duration of the stay.
Friendly check in. Bathroom needs a redo along with cleaning corners behind door & under sink , painting door, cleaning tub under ledge. Some serious deep cleaning instead of just surface cleaning.thanks
My reservation was cancelled. It took 40 minutes to check in after they fixed it. The lobby was nice after someone told me it was a dumpster fire. Was it livable? Totally yes. But it was dirty and broken down. Thank god it was cheap. Not the worst but not in my top 15 choices.
Room was updated but blinds were broken, bathroom needed attention hot water was hit and miss. Decent room for good price. Feel they could put a little effort into taking care of the rooms and property better. Hot tub was cold pool was ok. I generally stay here not the worst room but not the best. Was looking forward to a nice evening in the hot tub but apparently its been broken for sometime.
The room was ok; plain but seemed clean. The bathroom could've been cleaned better and the towels were horrible. Very thin and rough. No wash cloths. Coffee was provided in the room and downstairs. Staff was courteous!
This place is a decaying dump the blinds are missing peices and dont work . The mattresses are collapsed and old . Shower faucets leak . Towels are stained . The carpet in the hallways are soiled and stained . The lack of maintenance of the property shows the staff seemed to be more involved with their phones then with their jobs .
Hallway smelt awful, taped over hole in the shower, shower leaked/ran all night and was stained. Used bandaid on the floor so questionable cleaning standards.
The girl that checked me in and good view of the lake was the only positives.
I’ve been coming here for my weekend trips as it’s my nurse favorite and now I’m living here while we find a place of residence. The staff and guests here are phenomenal
The front desk staff were very nice. Particularly when I checked in. I had quite a few questions about the location around the property and she was very helpful. I asked about a Chinese restaurant I had seen online. She said it was her favorite place. I went and it was great. So happy she said it was a good place. She also helped me figure out a later check out and called to see what she could do for me. She just went above any expectations. I appreciated that so much.