酒店回复: “Thank you so much for your excellent rating! We’re delighted you enjoyed your stay and hope to welcome you back soon.”
1.0分
其他
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Clean rooms, hallways have not been vacuumed in months.
First morning of our stay hotel was vacated by any staff. One of the people in my party was locked out of their room for over 3 hours due to no staff on site. Food is n lobby for the breakfast was non existent. The cereal has been in the bins for to long!
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酒店回复: We’re very sorry for the issues you encountered during your stay. The concerns about hallway cleanliness, staff availability, and breakfast are not acceptable, and we’ve shared your feedback with our team to address them immediately. Thank you for bringing this to our attention.
3.0分
商务出差
Mid
Clerk wasn't sure if I was going to be able to be checked in, she seemed a little flustered. Air conditioning unit was noisy.
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酒店回复: Thank you for your feedback. We're glad you chose to stay with us and apologize for the inconvenience during check-in and the noisy A/C. We’ll work on improving our front desk service and room maintenance to make future stays smoother and more comfortable.
3.0分
家庭亲子
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At check in, no one was at the desk. I picked up the phone as instructed by a sign that was posted. The front desk lady got up from a lobby chair and said "im the one that will assist you" as she watched me walk in. Proceeded to tell me "whe had a headache and hates when people spam the phone." She was also extrememly unclean, strong body odor, sloppy and overall unprofessional. Our room was clean, but the bathroom/shower room lightbulb had burned out. My husband went to the front desk to get a replacement so he could just change it. The front desk told him she didnt know where to get lightbulbs and would have maintenance come do it when they got there, within an hour. No one came.
So after camping and hunting for 2 days, we chose to take showers in the dark.
The morning of checkout was great. The gal working was great at her job, cared what guests needed and ensured everyone was taken care of. She needs a raise, others need to be cut loose.
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酒店回复: Thank you for your detailed feedback. We’re glad to hear that your checkout experience was positive and that our morning staff made a great impression. However, we sincerely apologize for the issues you faced at check-in and with the room lighting. Your comments have been shared with management to ensure proper staff training and better guest service in the future.
1.0分
情侣出游
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When we walked in there was a couch with a young girl overweight greasy hair playing on her phone . There was a sign that read “ pick up phone for service “ I did and then and only then did she get off the couch . We filled out one paper with all the info I gave on ******* again . Then she gives us another page to write the same information as we just wrote so this would have been 3 times . When I remarked she could just copy the info onto other paper she replies “ I am only doing my job and I don’t need any attitude from you ! We left and went somewhere else.
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酒店回复: Thank you for sharing your experience. We're very sorry to hear about the service you encountered at check-in. This is not the impression we want to give our guests, and your feedback will be addressed with our team to prevent this from happening again.
3.0分
其他
Average accommodation. Room smelled like mildew. Staff undertrained. Ice machine was empty. Tv did not work unless you sign in with own account.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced and will address them with our team to ensure better service and maintenance in the future.
2.0分
其他
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Skip this Pierre hotel
Booked this hotel as we were rolling in. The pictures are misleading because the room was nice enough but the property is old and run down. The lobby and breakfast area and halls had old, worn out carpet and didn’t look very clean. We skipped breakfast because no a/c in lobby.
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酒店回复: “Thank you for sharing your experience. We’re glad you found the room comfortable, and we’ll work on updating common areas and improving overall cleanliness and comfort for future guests.”
3.0分
情侣出游
Upper Hill awkward to get to. Staff was very friendly. Breakfast was standard fair, but not very good.
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酒店回复: Thank you for your feedback. We’re glad you found our staff friendly and will work on improving both breakfast quality and ease of access to the property
饭店位置佳，附近餐厅多，早餐简单。
房间又脏，还有虫子。
伟大的
Clean rooms, hallways have not been vacuumed in months.
First morning of our stay hotel was vacated by any staff. One of the people in my party was locked out of their room for over 3 hours due to no staff on site. Food is n lobby for the breakfast was non existent. The cereal has been in the bins for to long!
Mid
Clerk wasn't sure if I was going to be able to be checked in, she seemed a little flustered. Air conditioning unit was noisy.
At check in, no one was at the desk. I picked up the phone as instructed by a sign that was posted. The front desk lady got up from a lobby chair and said "im the one that will assist you" as she watched me walk in. Proceeded to tell me "whe had a headache and hates when people spam the phone." She was also extrememly unclean, strong body odor, sloppy and overall unprofessional. Our room was clean, but the bathroom/shower room lightbulb had burned out. My husband went to the front desk to get a replacement so he could just change it. The front desk told him she didnt know where to get lightbulbs and would have maintenance come do it when they got there, within an hour. No one came.
So after camping and hunting for 2 days, we chose to take showers in the dark.
The morning of checkout was great. The gal working was great at her job, cared what guests needed and ensured everyone was taken care of. She needs a raise, others need to be cut loose.
When we walked in there was a couch with a young girl overweight greasy hair playing on her phone . There was a sign that read “ pick up phone for service “ I did and then and only then did she get off the couch . We filled out one paper with all the info I gave on ******* again . Then she gives us another page to write the same information as we just wrote so this would have been 3 times . When I remarked she could just copy the info onto other paper she replies “ I am only doing my job and I don’t need any attitude from you ! We left and went somewhere else.
Average accommodation. Room smelled like mildew. Staff undertrained. Ice machine was empty. Tv did not work unless you sign in with own account.
Skip this Pierre hotel
Booked this hotel as we were rolling in. The pictures are misleading because the room was nice enough but the property is old and run down. The lobby and breakfast area and halls had old, worn out carpet and didn’t look very clean. We skipped breakfast because no a/c in lobby.
Upper Hill awkward to get to. Staff was very friendly. Breakfast was standard fair, but not very good.