酒店回复: Thank you for sharing your experience with us! We're delighted to hear that you found our hotel quiet and relaxing, enjoyed the fresh breakfast, and appreciated the friendliness of our front desk and maintenance teams. It’s also great to know our location worked well for you.We’re sorry to hear that the bed and rollaway cot didn’t meet your comfort expectations, and that the hot tub wasn’t fully up to par during your visit. We appreciate your understanding as our team worked to resolve the issue, and your feedback helps us continue improving.It means a lot that you’d choose to stay with us again—we look forward to welcoming you back and making your next visit even more enjoyable!

酒店回复: Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your stay didn’t meet expectations.This past weekend, our hotel was completely sold out with many traveling families, which may have contributed to the elevated noise levels throughout the property. We understand how disruptive that can be and sincerely apologize for the inconvenience.Regarding Saturday's breakfast, we regret that it was below standard. Due to an unexpected staffing emergency, we had to hire a new breakfast attendant on short notice. She is still in the training process, and while we’re grateful for her efforts, we acknowledge that things didn’t go as smoothly as they should have. We’re actively working with her to ensure our breakfast offerings are consistently stocked, properly maintained, and up to the standards our guests expect.We’re glad to hear that Sunday showed some improvement and appreciate your patience during a challenging time for our team. Your feedback is incredibly helpful and will guide us as we continue making improvements. We hope you’ll consider staying with us again so we can provide you with a more enjoyable and restful experience.

酒店回复: Thank you so much for your thoughtful review and for choosing SureStay Plus by Best Western Billings for your stay in town. We're delighted to hear that your experience was a positive one—from the cleanliness of your room to the friendliness of our staff and the quality of breakfast.It’s great to know that the in-room amenities like the fridge, microwave, and extra seating added to your comfort, and we’re especially glad the quiet atmosphere helped make your stay restful. While we’re sorry you didn’t have time to enjoy the pool, we hope it’ll be on your list for next time!We truly appreciate your kind words and hope to welcome you back whenever your travels bring you through Billings again.

酒店回复: Thank you so much for taking the time to share your feedback. We’re delighted to hear that you enjoyed your clean and comfortable room—it’s exactly the experience we aim to provide.We also appreciate your comments regarding breakfast. Our team is committed to offering a satisfying start to the day for all our guests. As breakfast time nears its end, we do adjust offerings to help reduce waste. That said, we're always happy to make items to order when possible, even close to closing time, so you can still enjoy a hearty selection.Your input helps us refine our service, and we hope to welcome you back again soon for an even better stay.

酒店回复: Thank you for sharing your feedback. We're truly sorry the pool and hot tub were unavailable during your visit. We had to address an unexpected emergency in the pool area to ensure the safety and comfort of all our guests, and that issue has since been resolved.We appreciate your kind words about our staff and your note about the room. Your comments help us continue improving, and we hope you'll give us another chance to provide the worry-free and relaxing stay you deserve.

酒店回复: Thank you so much for your kind words and wonderful review! We’re thrilled to hear that our location, comfort, breakfast selection, cleanliness, and team all made a great impression. It was truly a pleasure to have you with us, and we can’t wait to welcome you back to Sure Stay Plus by Best Western Billings on your next visit.Safe travels until then!

酒店回复: Thanks for staying with us at SureStay Plus by Best Western Billings. We're glad you found your stay affordable and enjoyable overall.We're sorry the pool wasn’t usable during your visit, but we’re happy to share it’s now fully repaired and ready for guests to enjoy. We appreciate your feedback—it helps us improve—and we hope to welcome you again for an even better experience next time. Safe travels!

酒店回复: Thank you for your review. We understand the hot tub is an important amenity for many of our guests, and we’d like to clarify that it was fully operational during your stay.Our maintenance team confirmed that the hot tub was briefly closed for about an hour to refill and restore the temperature after unusually high usage. This was a routine adjustment to ensure it remained clean and comfortable for all guests, and it was reopened promptly.We appreciate you choosing SureStay Plus by Best Western and hope to welcome you again for a stay that meets all your expectations.