Liked the bedroom was private in the suite. Very disappointed Spectrum internet did not work. Very hard to get to television channels. Facility shows lots of wear. Needs upgraded.
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酒店回复: Thank you for sharing your feedback. We're glad you appreciated the layout of our suite. We also appreciate your concerns about connectivity and the overall condition of our facility. Your input helps guide improvements, and we are eager to welcome you back for an improved visit.Warm Regards.Stacy CreechGeneral Manager
4.0分
其他
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Staff was excellent but the property carpet was dirty for several days in a row. Upon arriving, there was a man outside selling brewery cards that made me uncomfortable.
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酒店回复: Thank you for your feedback. We're pleased our team's friendly service left a positive impression, though we regret any aspects of your visit that did not meet expectations. We'll review your comments carefully as we continue working to enhance the guest experience, and we look forward to the opportunity to welcome you again soon at Country Inn & Suites by Radisson, Billings, MT.Warm Regards.Stacy CreechGeneral Manager
3.0分
其他
Common areas are in dire need of cleaning painting and carpet replacement rooms are decent
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酒店回复: Thank you for your feedback. We're glad our rooms met your expectations, and we’ve noted your comments about the condition of our common areas. This will be reviewed as we plan future updates to improve our overall guest experience.Warm Regards.Stacy CreechGeneral Manager
5.0分
商务出差
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Amazing breakfast, clean rooms
Staff was friendly only complaint is the lack of blankets or pillows for the pull out bed luckily I bought a new Halloween blanket an I added it to the bed my son loves the
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酒店回复: Dear Josephine,Thank you for sharing your review. It is wonderful to hear that our delicious breakfast made such a great impression and that our clean accommodations and friendly service added to your comfort. At the same time, your note about the pull-out bed is important, as having sufficient blankets and pillows available is a detail that should never be overlooked. It is thoughtful that you brought your own blanket to make your son more comfortable, but those needs should have been met with ease during your stay. We appreciate your kind words as well as your honest perspective, and we hope to welcome you back for another visit that feels even more seamless and accommodating.Warm Regards.Stacy CreechGeneral Manager
4.0分
其他
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Worn/older furniture and carpet in room. My husband found whisker hair around the sink, looked like they maybe cleaned too fast and missed it. Bed was fresh and clean. Staff was amazing and very friendly.
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酒店回复: Thank you for sharing your recent experience. It is encouraging to know that the friendliness and warmth of our team, along with a fresh and comfortable bed, helped make your stay so enjoyable. At the same time, your note about the condition of the furnishings and the housekeeping oversight at the sink is important. Attention to detail and a sense of renewal throughout the room play a big part in overall comfort, and your perspective will be reviewed so improvements can be made. We appreciate the balance of your comments and hope to welcome you back for a future visit that feels even more polished and seamless.Warm Regards.Stacy CreechGeneral Manager
3.0分
商务出差
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The rooms were not bad but the carpets were dirty. The first room that we got had the curtains broken so we could not close them and we were on the main floor with people from the parking lot looking on . The second room we got was better . I believe that people smoked on the main floor because was a deodorizer smell trying to mask the cigarettes smell . Also people were smoking at the entrance , in front of the building . Not very pleasant . Around the property was quite dirty . Thank you .
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酒店回复: Thank you for taking the time to provide your feedback. We regret that the condition of your first room and the overall cleanliness did not meet our standards or your expectations. As a non-smoking property, we take air quality very seriously. We will address the odor concerns you mentioned with our housekeeping team to ensure our commitment to a fresh, clean environment is consistently maintained and reinforce our policies to ensure a fresh and comfortable environment for all our guests. We would appreciate another opportunity to provide you with the accommodations you expected and deserve during a future visit to Billings.Warm Regards.Stacy CreechGeneral Manager
3.0分
其他
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Do not appreciate the maid service pounding on our door 3 hours before checkout and we are still sleeping. I didn’t put my do not disturb sign out but they could have checked with the front desk to see if we had checked out otherwise wait until checkout time to knock on the door
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酒店回复: Thank you for taking the time to share your feedback with us, and we're sorry to hear about the challenges you encountered. We strive to provide friendly and helpful service at all times, and your comments will be addressed with our team to ensure our standards are being upheld. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Warm Regards.Stacy CreechGeneral Manager
3.0分
家庭亲子
Not the cleanest, but otherwise nice. (I didn't want to walk on the floors of my room without shoes)Spacious room and comfortable beds.
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酒店回复: Thank you for staying with us. We're glad you enjoyed our spacious accommodations and comfortable beds. However, we apologize for any concerns you encountered. Our housekeeping team will work to correct the matters you've described, as providing a clean environment for all our guests is essential. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future. Warm Regards.Stacy CreechGeneral Manager
5.0分
家庭亲子
Staff was very nice. The traffic was very busy and loud but the hotel is great.
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酒店回复: Dear Pamela,Thank you for your feedback! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to Country Inn & Suites by Radisson, Billings, MT soon for another great stay!Warm Regards.Stacy CreechGeneral Manager
这地方太差劲了，不惜一切代价也要避开。请好好教育一下你们的前台，让他们学会如何礼貌待人。尤其是半夜值班的那位男员工。我把护照递给他的时候，他竟然露出一个奇怪的表情，还说“我从没见过这样的护照”。搞笑吗？真是让人无语🤮
Liked the bedroom was private in the suite. Very disappointed Spectrum internet did not work. Very hard to get to television channels. Facility shows lots of wear. Needs upgraded.
Staff was excellent but the property carpet was dirty for several days in a row. Upon arriving, there was a man outside selling brewery cards that made me uncomfortable.
Common areas are in dire need of cleaning painting and carpet replacement rooms are decent
Amazing breakfast, clean rooms
Staff was friendly only complaint is the lack of blankets or pillows for the pull out bed luckily I bought a new Halloween blanket an I added it to the bed my son loves the
Worn/older furniture and carpet in room. My husband found whisker hair around the sink, looked like they maybe cleaned too fast and missed it. Bed was fresh and clean. Staff was amazing and very friendly.
The rooms were not bad but the carpets were dirty. The first room that we got had the curtains broken so we could not close them and we were on the main floor with people from the parking lot looking on . The second room we got was better . I believe that people smoked on the main floor because was a deodorizer smell trying to mask the cigarettes smell . Also people were smoking at the entrance , in front of the building . Not very pleasant . Around the property was quite dirty . Thank you .
Do not appreciate the maid service pounding on our door 3 hours before checkout and we are still sleeping. I didn’t put my do not disturb sign out but they could have checked with the front desk to see if we had checked out otherwise wait until checkout time to knock on the door
Not the cleanest, but otherwise nice. (I didn't want to walk on the floors of my room without shoes)Spacious room and comfortable beds.
Staff was very nice. The traffic was very busy and loud but the hotel is great.