After stating 3 times that the tv in the room was not working and waiting 4 hours for someone to come fix the issue. The phone was not plugged in. Took 1/2 hour for them to get the tv to work. Pretty boring sitting in a room and not even able to watch tv to relax
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酒店回复: Our sincerest apologies for the inconvenience you experienced during your stay. We truly value your feedback and will use it to improve our services.
1.0分
家庭亲子
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I booked 2 rooms for my daughter’s birthday so that she and her friends could utilize the water park and then have a sleep over. A week prior, my daughter sprang her knee and was on crutches and then she caught the flu. About 5 days prior, I tried to cancel or rebook, but the hotel refused. Not only would it have been impossible for my daughter to utilize the waterpark on crutches, but there was no way she was well enough to be out. Due to the hotel’s unwillingness to rebook our dates, I lost $250 and my daughter lost her birthday party.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3.0分
其他
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Our room was very dirty! No one swept the floors and there was trash in random places. There was black hair in the “clean” bed. Hit and miss with hotel staff being courteous and professional. However, this is a great place for kids. I would go back again and see if my experience is different.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
3.0分
商务出差
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Staff was extremely unprofessional at check in. We were definitely an inconvenience to her. The whole time she was yelling for Rick- another staffer wo didn't have his radio on apparently.
The room was meh. Nothing special. No carpet so lots of echo. Squeaky bed. Minimal towels/pillows/blankets. Disappointing for $120. It was a nice hotel 5 years ago.
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酒店回复: Thank you for bringing this to our attention. We’re sorry for the disappointment and will make sure the issue is reviewed to prevent it from happening again. We hope you give us another chance to provide exceptional service!
3.0分
其他
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Enjoyed our stay. The tub would not drain and after reading review i see that this is a recurríng comment from other guest. When informing the front desk there was not apology or concession for the inconvenience. We did enjoy the attached water park.
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酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
4.0分
其他
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The breakfast could have been better and the pool should be included not extra. The cove was fun but be careful games cost between 6 to 15 tickets a peice and 40 points is $20.
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酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
2.0分
其他
Room was not cleaned properly as there was old food in the fridge. Water park - which was the reason we booked here - isn’t even open. Very disappointed.
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酒店回复: We’re very sorry to hear that your experience didn’t meet your expectations. Please know that your feedback is important, and we’ll be addressing this with our team right away.
2.0分
其他
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Upon check in was put in a room that was falling apart. Found bug in room. Came down and asked if we could switch rooms as the room they first put us in was right next to elevator and teenagers were loud a d running all night. Got switched to a better room on first floor. However i dont find the bed comfortable at all.. its too too firm and i am used to a pillow top bed. I would have preferred a rug instead of hardwood flooring. Walls are super thin can hear eveything. Gap at door entrance is huge so light is coming in. I switched rooms because i didn't want to get blame for the broken things and have them charge me for it
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
5.0分
其他
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We had a great stay. The arcade was fun and our swim at the pool was great accept they ran out of towels and told us not to bring ours from the room. We will definitely stay again.
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酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
4.0分
其他
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Overall ok, but could be even better!
Overall ok for a family trip. Some of the downsides: loudness in the hallways and paper thin walls, cleanliness could be better - old drips visible on bathroom walls and showerhead was downright gross, I was afraid the shower handle was going to fall off in my hand. Plus sides: hotel guest discount to the waterpark, excellent breakfast options and service, and every staff member encountered was wonderful. Ample parking, overall fairly safe - but there was what appeared to be a homeless man living in his car in the waterpark parking lot, which is crazy that hasn’t been addressed. We stayed a Thursday and Friday night. Definitely busier on the Friday, but reasonable crowds to deal with in the waterpark.
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酒店回复: We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
After stating 3 times that the tv in the room was not working and waiting 4 hours for someone to come fix the issue. The phone was not plugged in. Took 1/2 hour for them to get the tv to work. Pretty boring sitting in a room and not even able to watch tv to relax
I booked 2 rooms for my daughter’s birthday so that she and her friends could utilize the water park and then have a sleep over. A week prior, my daughter sprang her knee and was on crutches and then she caught the flu. About 5 days prior, I tried to cancel or rebook, but the hotel refused. Not only would it have been impossible for my daughter to utilize the waterpark on crutches, but there was no way she was well enough to be out. Due to the hotel’s unwillingness to rebook our dates, I lost $250 and my daughter lost her birthday party.
Our room was very dirty! No one swept the floors and there was trash in random places. There was black hair in the “clean” bed. Hit and miss with hotel staff being courteous and professional. However, this is a great place for kids. I would go back again and see if my experience is different.
Staff was extremely unprofessional at check in. We were definitely an inconvenience to her. The whole time she was yelling for Rick- another staffer wo didn't have his radio on apparently.
The room was meh. Nothing special. No carpet so lots of echo. Squeaky bed. Minimal towels/pillows/blankets. Disappointing for $120. It was a nice hotel 5 years ago.
Enjoyed our stay. The tub would not drain and after reading review i see that this is a recurríng comment from other guest. When informing the front desk there was not apology or concession for the inconvenience. We did enjoy the attached water park.
The breakfast could have been better and the pool should be included not extra. The cove was fun but be careful games cost between 6 to 15 tickets a peice and 40 points is $20.
Room was not cleaned properly as there was old food in the fridge. Water park - which was the reason we booked here - isn’t even open. Very disappointed.
Upon check in was put in a room that was falling apart. Found bug in room. Came down and asked if we could switch rooms as the room they first put us in was right next to elevator and teenagers were loud a d running all night. Got switched to a better room on first floor. However i dont find the bed comfortable at all.. its too too firm and i am used to a pillow top bed. I would have preferred a rug instead of hardwood flooring. Walls are super thin can hear eveything. Gap at door entrance is huge so light is coming in. I switched rooms because i didn't want to get blame for the broken things and have them charge me for it
We had a great stay. The arcade was fun and our swim at the pool was great accept they ran out of towels and told us not to bring ours from the room. We will definitely stay again.
Overall ok, but could be even better!
Overall ok for a family trip. Some of the downsides: loudness in the hallways and paper thin walls, cleanliness could be better - old drips visible on bathroom walls and showerhead was downright gross, I was afraid the shower handle was going to fall off in my hand. Plus sides: hotel guest discount to the waterpark, excellent breakfast options and service, and every staff member encountered was wonderful. Ample parking, overall fairly safe - but there was what appeared to be a homeless man living in his car in the waterpark parking lot, which is crazy that hasn’t been addressed. We stayed a Thursday and Friday night. Definitely busier on the Friday, but reasonable crowds to deal with in the waterpark.