酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet expectations and appreciate your comments, as they help us identify areas for improvement. We take guest comfort and attention to detail seriously and will be reviewing this to better our service. We hope to have the opportunity to provide a more positive experience in the future.
2.0分
其他
Card keys didn't work at first, no elevator the 2nd floor with a bunch of luggage, and couldn't get on to the wifi. Meh.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet expectations and appreciate your comments, as they help us identify areas for improvement. We take guest comfort and attention to detail seriously and will be reviewing this to better our service. We hope to have the opportunity to provide a more positive experience in the future.
2.0分
其他
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Bathroom door didn’t close properly. Property needed a renovation. Breakfast wasn’t great. We stayed at a Baymont in Rapid City and really enjoyed it. This one was disappointing.
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酒店回复: Thank you for sharing your experience. We’re sorry to hear that the bathroom door and breakfast didn’t meet your expectations and that your stay was disappointing compared to your experience at Baymont Rapid City. Your feedback about needed renovations has been shared with our team. We appreciate your honest comments and hope to improve for future guests.
3.0分
家庭亲子
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The check in was slow. There were two visitors in front of me, so I waited about 20 minutes for my turn. Once I entered my room, I always check the toilet and it was smelling urine, there was a cent coin on the floor and some black things on the wash basin. They make up the room but didn’t clean the toilet. I called front desk and asked for cleaning but they said house keepers went home already. They asked me to move to another room. After setting in the new room, we wanted to heat up some food, we got shocked when we opened the oven. It was smelly with food stains and there was no tray. It is a good property but loosing its image and my ratings because of house keeping. The breakfast is also below average. So, I would not come back again.
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酒店回复: Thank you for your feedback. We appreciate you staying with us and hope to have the opportunity to provide an improved experience in the future.
1.0分
情侣出游
Property states that rv trailer parking is available on site. Untrue, if you pull in with a trailer, no where to go. Property is just not pleasant.
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酒店回复: Thank you for your feedback. We apologize for any confusion regarding our RV trailer parking availability. We take your comments seriously and will review our information to ensure it accurately reflects the amenities we offer. We regret that your experience did not meet expectations.
3.0分
其他
Room smelled like mildew, 20 minutes after we was in our room a man used a key and came into our room also cause he was given the same room # as us.
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酒店回复: We’re very sorry to hear about the unpleasant odor and the serious issue with the room key mix-up. This is unacceptable, and we deeply apologize for the distress it caused. We have investigated the situation to ensure it does not happen again. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
3.0分
情侣出游
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The price and location. The room wasn't as clean as we would have expected. The room looks like it was not completely cleaned, with cleaner in the room and garbage can having not been changed.
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酒店回复: The price and location. The room wasn't as clean as we would have expected. The room looks like it was not completely cleaned, with cleaner in the room and garbage can having not been changed.
4.0分
情侣出游
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With some TLC, the rooms could be updated. They were clean, though, but there were burned out lights, the microwave needs replacing. And the staff, though pleasant, always seemed to be on their phones.
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酒店回复: Thank you for your feedback. We’re glad to hear the rooms were clean and you found our staff pleasant. We appreciate your honest comments about the updates needed and will address the maintenance issues, including the lights and microwave. We’ll also remind our team to stay fully attentive to our guests. Your insights help us improve, and we hope to welcome you back for an even better stay.
2.0分
情侣出游
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Room 121 was beat up. Leaking shower dripping constantly, shower curtain rod improperly installed resulting in the curtain sliding to the middle resulting in no splash coverage. Broken pony wall topper with pieces actually missing altogether. Ink (?) stains on sheet. All woodwork scraped and chipped from the entry door to mirror surrounds.
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酒店回复: Thank you for bringing these issues to our attention. We sincerely apologize for the condition of Room 121 and the inconvenience it caused. Your detailed feedback has been shared with our maintenance and housekeeping teams to address these problems promptly. We appreciate your honesty and hope to have the opportunity to provide you with a much improved experience in the future.
3.0分
家庭亲子
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Location convenient. Grass area for pets. A bit overpriced with below average service and additional pet fees. Indoor pool and hot tub looked clean but didn't use as I couldn't leave my dogs alone.
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酒店回复: Thank you for your feedback. We appreciate you staying with us and hope to have the opportunity to provide an improved experience in the future.
由于接待员显然不熟悉我的Visa卡，我们被收取了两次住宿费。钱没有退还；真是太坑了。
Card keys didn't work at first, no elevator the 2nd floor with a bunch of luggage, and couldn't get on to the wifi. Meh.
Bathroom door didn’t close properly. Property needed a renovation. Breakfast wasn’t great. We stayed at a Baymont in Rapid City and really enjoyed it. This one was disappointing.
The check in was slow. There were two visitors in front of me, so I waited about 20 minutes for my turn. Once I entered my room, I always check the toilet and it was smelling urine, there was a cent coin on the floor and some black things on the wash basin. They make up the room but didn’t clean the toilet. I called front desk and asked for cleaning but they said house keepers went home already. They asked me to move to another room. After setting in the new room, we wanted to heat up some food, we got shocked when we opened the oven. It was smelly with food stains and there was no tray. It is a good property but loosing its image and my ratings because of house keeping. The breakfast is also below average. So, I would not come back again.
Property states that rv trailer parking is available on site. Untrue, if you pull in with a trailer, no where to go. Property is just not pleasant.
Room smelled like mildew, 20 minutes after we was in our room a man used a key and came into our room also cause he was given the same room # as us.
The price and location. The room wasn't as clean as we would have expected. The room looks like it was not completely cleaned, with cleaner in the room and garbage can having not been changed.
With some TLC, the rooms could be updated. They were clean, though, but there were burned out lights, the microwave needs replacing. And the staff, though pleasant, always seemed to be on their phones.
Room 121 was beat up. Leaking shower dripping constantly, shower curtain rod improperly installed resulting in the curtain sliding to the middle resulting in no splash coverage. Broken pony wall topper with pieces actually missing altogether. Ink (?) stains on sheet. All woodwork scraped and chipped from the entry door to mirror surrounds.
Location convenient. Grass area for pets. A bit overpriced with below average service and additional pet fees. Indoor pool and hot tub looked clean but didn't use as I couldn't leave my dogs alone.