酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet expectations and appreciate your comments, as they help us identify areas for improvement. We take guest comfort and attention to detail seriously and will be reviewing this to better our service. We hope to have the opportunity to provide a more positive experience in the future.
1.0分
其他
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Never had a problem until staying here recently. The manager charged me for a service animal, which I asked her about the charges as soon as she did them and she said it was for booking a third party reservation. Never received this charge in previous stays. Something didn't seem right, so I asked the girl working at the desk at evening shift and she said it was for a pet fee. She removed them. The next morning I voiced this with the manager and she told me that the girl was new (she wasn't) and that's not what the fees were. I saw them with my own eyes. I was going to extend but had not paid yet - yes it was past checkout but I was waiting for the fees to be returned. Not only were they not returned, they were pushed through as soon as I voiced this to the manager. Really? The manager was rude and continued gas lighting me so I left. Also the night before when I went and talked to the girl at the front desk she had said no one was even in my room she had keys ready for someone to check into my room and I was in a different room. The manager who had made these charges when I extended earlier that day knew what room I was in and the young girl told me that the manager had booked this reservation. So something about that is a little sketchy to me? What's the manager also said the girl was new and didn't know what she was talking about when I saw it with my own eyes I saw the reservation and the keys ready for this person that was not me to go to my room. I just find it very odd
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酒店回复: Thank you for sharing your concerns. After reviewing the reservation, we can confirm that no charges were applied for a service animal; the only additional charge was a late checkout fee, as checkout time is 11:00 a.m. and departure occurred at approximately 2:00 p.m. At no time was another guest checked into your room—you remained in your originally assigned room throughout your stay. Additionally, this reservation was booked through *******, a third-party platform, and was not booked directly by the manager or on-property staff. We take these matters seriously and appreciate the opportunity to clarify.
3.0分
其他
The exterior needs some major clean up, but the room itself was good. Staff is always friendly and helpful.
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酒店回复: Thank you for your feedback. We appreciate you staying with us and hope to have the opportunity to provide an improved experience in the future.
3.0分
其他
Room felt clean, but fixtures are old and dingy. The closet and bathroom doors are in bad shape.
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酒店回复: Thank you for your feedback. We appreciate you staying with us and hope to have the opportunity to provide an improved experience in the future.
1.0分
其他
Very rude workers and big hole in bathroom door and bath tub not drain and pool was very cold and so was the hot tub was very cold
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet expectations and appreciate your comments, as they help us identify areas for improvement. We take guest comfort and attention to detail seriously and will be reviewing this to better our service. We hope to have the opportunity to provide a more positive experience in the future.
4.0分
其他
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Room and property clean , comfortable bed .
Only issue was at 9:10 am 50 minutes before breakfast was to end they didn’t have any scrambled eggs , the sausages which were in a warmer were cold . I believe that’s a health violation not keeping warm food warm.
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酒店回复: Thank you for your feedback and for noting the cleanliness of the room and comfort of the bed—we’re glad you enjoyed your stay.We would like to clarify that breakfast service ends at 9:00 a.m. At that time, the food warmers are turned off so the equipment can cool down and be safely cleaned, which is why items such as the scrambled eggs were not available and the leftover sausages weren't warm. This process is part of our strict health and safety procedures, and we are very particular about following proper food-handling standards.We appreciate you sharing your experience and hope to welcome you again in the future.
3.0分
其他
You get what you pay for! Price very reasonable, bed was comfortable, staff friendly.
Area is a bit sketchy.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet expectations and appreciate your comments, as they help us identify areas for improvement. We take guest comfort and attention to detail seriously and will be reviewing this to better our service. We hope to have the opportunity to provide a more positive experience in the future.
3.0分
其他
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Great breakdast variety. The desk person, idk ger name just seemed like she was irritated anytime she was asked somethinh. We had to get oyr key cards reprogrammed each day we were there. Thats my only complaint.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet expectations and appreciate your comments, as they help us identify areas for improvement. We take guest comfort and attention to detail seriously and will be reviewing this to better our service. We hope to have the opportunity to provide a more positive experience in the future.
1.0分
情侣出游
The toilet kept filling all night. The room stunk like cigarettes. The shower was dripping. Only cool thing was the rabbits outside
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet expectations and appreciate your comments, as they help us identify areas for improvement. We take guest comfort and attention to detail seriously and will be reviewing this to better our service. We hope to have the opportunity to provide a more positive experience in the future.
4.0分
商务出差
Front desk staff were friendly and helpful. I have no complaints besides the box elder bugs, but nobody can help that this time of year.
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酒店回复: Thank you for your kind feedback. We truly appreciate it and look forward to welcoming you again soon.
由于接待员显然不熟悉我的Visa卡，我们被收取了两次住宿费。钱没有退还；真是太坑了。
Never had a problem until staying here recently. The manager charged me for a service animal, which I asked her about the charges as soon as she did them and she said it was for booking a third party reservation. Never received this charge in previous stays. Something didn't seem right, so I asked the girl working at the desk at evening shift and she said it was for a pet fee. She removed them. The next morning I voiced this with the manager and she told me that the girl was new (she wasn't) and that's not what the fees were. I saw them with my own eyes. I was going to extend but had not paid yet - yes it was past checkout but I was waiting for the fees to be returned. Not only were they not returned, they were pushed through as soon as I voiced this to the manager. Really? The manager was rude and continued gas lighting me so I left. Also the night before when I went and talked to the girl at the front desk she had said no one was even in my room she had keys ready for someone to check into my room and I was in a different room. The manager who had made these charges when I extended earlier that day knew what room I was in and the young girl told me that the manager had booked this reservation. So something about that is a little sketchy to me? What's the manager also said the girl was new and didn't know what she was talking about when I saw it with my own eyes I saw the reservation and the keys ready for this person that was not me to go to my room. I just find it very odd
The exterior needs some major clean up, but the room itself was good. Staff is always friendly and helpful.
Room felt clean, but fixtures are old and dingy. The closet and bathroom doors are in bad shape.
Very rude workers and big hole in bathroom door and bath tub not drain and pool was very cold and so was the hot tub was very cold
Room and property clean , comfortable bed .
Only issue was at 9:10 am 50 minutes before breakfast was to end they didn’t have any scrambled eggs , the sausages which were in a warmer were cold . I believe that’s a health violation not keeping warm food warm.
You get what you pay for! Price very reasonable, bed was comfortable, staff friendly.
Area is a bit sketchy.
Great breakdast variety. The desk person, idk ger name just seemed like she was irritated anytime she was asked somethinh. We had to get oyr key cards reprogrammed each day we were there. Thats my only complaint.
The toilet kept filling all night. The room stunk like cigarettes. The shower was dripping. Only cool thing was the rabbits outside
Front desk staff were friendly and helpful. I have no complaints besides the box elder bugs, but nobody can help that this time of year.