Staff at check in are great. Never have an issue staying here. Also very accommodating of requests like checking in early or late check out.
5.0分
其他
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Check in was really great. The staff is friendly and helpful. Room was clean. They have a good set up for a quick bite to eat in the morning. It was quiet too. No obnoxious people.
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酒店回复: Dear Guest, Thank you for sharing your wonderful review. We are pleased to hear that your check-in experience was smooth and that our friendly, helpful staff made your stay enjoyable. It’s great to know the clean room, quiet environment, and convenient morning grab-and-go options added to your comfort. Your appreciation means a lot to our team, and we are committed to maintaining this level of service for every guest. We truly value your feedback and look forward to welcoming you back to Extended Stay America on your next visit. SincerelyHotel Management
5.0分
其他
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Friendly staff. Clean rooms. Quiet. Coffee available. Grab n go breakfast. Wifi kind of testy but all in all satisfied with the stay. Will definitely return and recommend
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酒店回复: Dear Guest, It’s wonderful to know you had a pleasant stay and plan to visit again! We are delighted that our team’s warm hospitality, comfortable rooms, and convenient amenities made your experience enjoyable. Your feedback about the internet connection is appreciated and will help us make further improvements to ensure a smoother experience next time. We are dedicated to creating a relaxing and welcoming environment for every guest, and it’s rewarding to know we succeeded in making your visit memorable. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management
2.0分
家庭亲子
Bed sheets were stained. Every time I called to the front no one answered. No restroom near the front desk. No pool. Take and go breakfast not that great.
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酒店回复: Dear Corinne, We sincerely apologize for the issues you encountered, including the stained bed sheets, difficulty reaching the front desk, and limited breakfast options. This is not the level of service we strive to provide, and your concerns have been shared with our housekeeping and management teams for immediate improvement. We also appreciate your feedback regarding amenities, as it helps us enhance our guest experience. Your comfort and satisfaction are very important to us, and we hope to better serve you during your next visit.Sincerely,Hotel Management
5.0分
其他
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There was a fire alarm at 11:30 at night, apparently someone burned food they were cooking in their room. Of course, no one really to evacuate their room, but this was largely handled well and the fire department let us return to our rooms in 45 mins
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酒店回复: Dear Alexander, We sincerely apologize for the inconvenience caused by the late-night fire alarm, and we understand how disruptive it can be during your stay. The safety of our guests is always our top priority, and while the incident was due to food being burned in a room, we are grateful it was quickly resolved with the assistance of the fire department. We appreciate your patience and understanding as our team worked to handle the situation. We look forward to welcoming you back for a smoother stay. Sincerely,Hotel Management
2.0分
其他
My room was not clean. Hallways dirty, elevator floor sticky and dirty. No coffee in the rooms nor in the lobby. Horrible experience.
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酒店回复: Dear Steve, We sincerely regret to hear about the cleanliness concerns in your room, hallways, and elevator, as well as the lack of coffee in both the room and lobby. Please accept our apologies for falling short of expectations during your stay. Your comments are very important to us, and we have already shared this feedback with our housekeeping and operations teams to ensure improvements are made immediately. We appreciate your honesty and hope to have the chance to provide you with a better stay. Sincerely,Hotel Management
4.0分
情侣出游
Everything was good except the fire alarms went off at 11:30 pm. Kind of hard to go back to sleep.
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酒店回复: Dear Lynn, We sincerely apologize for the inconvenience caused by the fire alarms going off, which understandably disrupted your rest. Guest safety is our top priority, and sometimes alarms may activate unexpectedly for safety checks or maintenance purposes. We are actively reviewing this incident to minimize any future disturbances and ensure a more peaceful environment for our guests. We truly appreciate your understanding and are grateful for your kind remarks about your overall stay. We look forward to welcoming you back for a seamless experience.Sincerely,Hotel Management
3.0分
其他
Just good enough.
The hotel served its purpose, clean beds, very close to many restaurants. Pet friendly, 🐈.
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酒店回复: Dear Ardrene, Thank you for taking the time to share your feedback. We are glad to hear that our hotel met your needs, with clean beds and a convenient location close to many restaurants. We are also pleased that you appreciated our pet-friendly accommodations. Providing a comfortable and welcoming environment for all our guests, including those traveling with pets, is always a priority for us. Your comments encourage our team to continue delivering excellent service and maintaining high standards. We truly appreciate your feedback and look forward to hosting you again. Sincerely, Hotel Management
3.0分
其他
Location fine but service/hotel condition lacking
receptionist not welcoming and obviously rude on phone to others
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酒店回复: Dear Rick,We are disappointed that we did not provide you with the welcome you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize that this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. We are glad you found our location convenient. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management
我刚到的时候心里想着：“天哪，我真是犯了个错误，现在反悔拿回钱还来得及吗？” 但我又觉得开车开了一天太累了，不想再折腾，所以决定先住一晚。我来比灵斯是为了参加热气球集会，这家酒店离活动地点大概步行10分钟。这个地方有点鱼龙混杂，因为它是一家长租酒店，住着一些看起来不太靠谱的人。不过，如果只是找个地方睡觉，那倒也没那么糟糕。我肯定不会带家人来，尤其是有小孩的话。如果你只是想找个便宜、干净的地方落脚，那这里还行。但如果你想找个舒适放松的地方，也许想游泳或去健身房，那这里就不适合你了。它只是一个没啥额外设施的落脚点。
Staff at check in are great. Never have an issue staying here. Also very accommodating of requests like checking in early or late check out.
Check in was really great. The staff is friendly and helpful. Room was clean. They have a good set up for a quick bite to eat in the morning. It was quiet too. No obnoxious people.
Friendly staff. Clean rooms. Quiet. Coffee available. Grab n go breakfast. Wifi kind of testy but all in all satisfied with the stay. Will definitely return and recommend
Bed sheets were stained. Every time I called to the front no one answered. No restroom near the front desk. No pool. Take and go breakfast not that great.
There was a fire alarm at 11:30 at night, apparently someone burned food they were cooking in their room. Of course, no one really to evacuate their room, but this was largely handled well and the fire department let us return to our rooms in 45 mins
My room was not clean. Hallways dirty, elevator floor sticky and dirty. No coffee in the rooms nor in the lobby. Horrible experience.
Everything was good except the fire alarms went off at 11:30 pm. Kind of hard to go back to sleep.
Just good enough.
The hotel served its purpose, clean beds, very close to many restaurants. Pet friendly, 🐈.
Location fine but service/hotel condition lacking
receptionist not welcoming and obviously rude on phone to others