The property advertised a open working spa, breakfast included and a non smoking room. The spa was closed, empty and not working, there was expired food and empty containers for "breakfast" options such as a handful of dry cereal for the entire hotel for breakfast. They have signs everywhere about no smoking and I booked a non smoking room, but the entire property smelt like an ashtray. I booked the room because of the amenties that were listed, but none were available at ALL. I would have saved money if I would have booked a hotel that actually had the amenities advertised.
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酒店回复: Thank you for your feedback. We’re sorry your experience did not meet expectations and have shared your comments with our team for review and improvement.
5.0分
其他
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The night clerk was amazingly helpful. I hadn't driven quite a long ways and was very tired and she went out of her way to get me a ground floor room which medically I need at 78. The room was very clean. It did have one lock on an outside door that didn't work right. I just reported that in the morning she said thank you and put it on the maintenance list.
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酒店回复: Thank you for the perfect rating! We appreciate you staying with us and look forward to welcoming you back again soon.
5.0分
其他
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The employees at this hotel make this place excellent. They are always smiling and willing to help assist people that are staying here. I also appreciate the employees letting me keep up on my room.
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酒店回复: Thank you for the perfect rating! We appreciate you staying with us and look forward to welcoming you back again soon.
1.0分
其他
Fraudulent Description
Shower handle was broken, radiator cover off, table broken, and no breakfast--coffee only.
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酒店回复: Thank you for your feedback. We’re sorry your experience did not meet expectations and have shared your comments with our team for review and improvement.
4.0分
其他
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The room was clean. The hallways and staircases were dirty. For breakfast orange and apple juice, coffee and waffles that was it. I was told they may discontinue breakfast soon.
4.0分
其他
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The customer service was phenomenal. The room was average. It was very clean. It was OK comfortable. There was plenty of parking and checking in and checking out what’s very easy.
4.0分
其他
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In need of some upgrades
Very old and in need of upgrades and repairs, bathroom door had holes from people kicking it in, front desk staff were great and very helpful, but they can only do so much, it was as clean as it could be
5.0分
情侣出游
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We drove 9 hours and just wanted a good rest. Perce (I think that is his name) checked us in and was very helpful with a few small details. We got about a half hour of pool time then just down the road for dinner at Cracker Barrel. Room is clean, meal was good and we are tucked in ready for a decent nights rest. Under $100. AC is loud, but appreciated.
满房间都是**味，早餐几近于无，服务态度不好，能不住就别住
工作人员更好！
The property advertised a open working spa, breakfast included and a non smoking room. The spa was closed, empty and not working, there was expired food and empty containers for "breakfast" options such as a handful of dry cereal for the entire hotel for breakfast. They have signs everywhere about no smoking and I booked a non smoking room, but the entire property smelt like an ashtray. I booked the room because of the amenties that were listed, but none were available at ALL. I would have saved money if I would have booked a hotel that actually had the amenities advertised.
The night clerk was amazingly helpful. I hadn't driven quite a long ways and was very tired and she went out of her way to get me a ground floor room which medically I need at 78. The room was very clean. It did have one lock on an outside door that didn't work right. I just reported that in the morning she said thank you and put it on the maintenance list.
The employees at this hotel make this place excellent. They are always smiling and willing to help assist people that are staying here. I also appreciate the employees letting me keep up on my room.
Fraudulent Description
Shower handle was broken, radiator cover off, table broken, and no breakfast--coffee only.
The room was clean. The hallways and staircases were dirty. For breakfast orange and apple juice, coffee and waffles that was it. I was told they may discontinue breakfast soon.
The customer service was phenomenal. The room was average. It was very clean. It was OK comfortable. There was plenty of parking and checking in and checking out what’s very easy.
In need of some upgrades
Very old and in need of upgrades and repairs, bathroom door had holes from people kicking it in, front desk staff were great and very helpful, but they can only do so much, it was as clean as it could be
We drove 9 hours and just wanted a good rest. Perce (I think that is his name) checked us in and was very helpful with a few small details. We got about a half hour of pool time then just down the road for dinner at Cracker Barrel. Room is clean, meal was good and we are tucked in ready for a decent nights rest. Under $100. AC is loud, but appreciated.