酒店回复: Lamentamos saber que el servicio en recepción no fue tan acogedor como debería haber sido. La actitud de nuestro personal marca una gran diferencia en la experiencia de nuestros huéspedes, y claramente no cumplimos con ese estándar durante su visita.Vamos a revisar este tema con nuestro equipo para asegurarnos de que todos los huéspedes sean recibidos con amabilidad y disposición, como corresponde.Agradecemos sus comentarios y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.
2.0分
其他
原文
翻译提供方：Google
相对于其提供的服务而言，酒店价格太贵了。
酒店回复: 得知您觉得我们的价格过高，我们深感抱歉。感谢您的光临。
4.0分
其他
There was no outside lights at the door facing the bowling alley, which is safety hazard.
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酒店回复: Thank you for bringing this to our attention. We take guest safety very seriously, and we appreciate your feedback regarding the outside lighting near the door facing the bowling alley. We will review this with our maintenance team to ensure appropriate measures are taken.Your input helps us improve, and we hope to have the opportunity to provide you with a safe and comfortable stay in the future.
3.0分
其他
The room was clean, but there were no towel racks in the bathroom plus no safety handles getting in and out of the shower.
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酒店回复: Thank you for your feedback. We’re glad to hear you found your room clean, and we appreciate your helpful comments about the bathroom setup. We understand how important safety and convenience are, and we’ll share your suggestions about towel racks and shower handles with our management team for review.Your feedback helps us improve, and we hope to welcome you back for a more comfortable stay in the future.
2.0分
其他
A/C did not work properly and could not be adjusted, door stuck and would not open and close properly. TV dod not work
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酒店回复: We sincerely apologize for the issues you experienced during your stay, including the air conditioning, door, and TV problems. These do not meet the standards we strive to provide, and your feedback has been shared with our maintenance team to address these concerns promptly.We regret the inconvenience and discomfort this caused and appreciate you bringing these matters to our attention.
3.0分
商务出差
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No sound proofing could hear toilet and shower from the room above.
I had the do not disturb sign on my door and housekeeping still came into room to clean. When checking out three employees sitting in the breakfast area but no one came to help.
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酒店回复: We’re very sorry to hear about the issues you experienced during your stay. Guest privacy, comfort, and attentive service are very important to us, and we apologize for the noise, the intrusion despite your Do Not Disturb sign, and the lack of assistance at checkout. Your feedback has been shared with our management team so we can address these concerns and improve our service. We appreciate you bringing this to our attention and hope to provide a much better experience in the future.
1.0分
其他
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Terrible stay. Stayed 2 nights and staff was incredibly rude when I complained about noise several times. Ice maker was broken several guests upset. My sink backed up etc. Did not sleep and had to pay almost $300 a night. Will not be staying here again.
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酒店回复: We’re truly sorry to hear about your disappointing stay. Your comfort and satisfaction are very important to us, and we regret that we fell short during your visit. We apologize for the noise issues, maintenance problems, and any rudeness you experienced from our staff. Please know that your feedback is taken seriously, and we’re committed to improving these areas. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.
3.0分
其他
Love this hotel. Would rather have the option of daily housekeeping instead of being informed there wasn’t any.
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酒店回复: Thank you for your feedback—we’re delighted to hear you love our hotel! We appreciate your feedback regarding daily housekeeping and understand the importance of that service to many of our guests.We will certainly take your comments into consideration as we continue to evaluate how best to meet our guests’ needs and preferences.We look forward to welcoming you back soon!
4.0分
其他
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Only bummer is that I always ask for a fan in my room, but they didn’t have any. Not a big deal, but a nice to have. Other than that, nice place. No complaints.
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酒店回复: Thank you for your kind review! We're glad to hear you had a pleasant stay overall and appreciate you sharing your feedback.We’re sorry we weren’t able to provide a fan for your room — we understand how those little comforts can make a difference, and we’ll definitely take note of this for the future.We’re happy to hear everything else met your expectations, and we hope to welcome you back again soon!
因为优胜美地国家公园的道路临时关闭，我们不得不取消了预订。房东不愿意协商，也拒绝退款。希望酒店能从这笔收入中获得“好运”！
订房前请三思。
接待人员态度非常严肃，好像没有心情工作。
相对于其提供的服务而言，酒店价格太贵了。
There was no outside lights at the door facing the bowling alley, which is safety hazard.
The room was clean, but there were no towel racks in the bathroom plus no safety handles getting in and out of the shower.
A/C did not work properly and could not be adjusted, door stuck and would not open and close properly. TV dod not work
No sound proofing could hear toilet and shower from the room above.
I had the do not disturb sign on my door and housekeeping still came into room to clean. When checking out three employees sitting in the breakfast area but no one came to help.
Terrible stay. Stayed 2 nights and staff was incredibly rude when I complained about noise several times. Ice maker was broken several guests upset. My sink backed up etc. Did not sleep and had to pay almost $300 a night. Will not be staying here again.
Love this hotel. Would rather have the option of daily housekeeping instead of being informed there wasn’t any.
Only bummer is that I always ask for a fan in my room, but they didn’t have any. Not a big deal, but a nice to have. Other than that, nice place. No complaints.