酒店回复: Lamentamos saber que el servicio en recepción no fue tan acogedor como debería haber sido. La actitud de nuestro personal marca una gran diferencia en la experiencia de nuestros huéspedes, y claramente no cumplimos con ese estándar durante su visita.Vamos a revisar este tema con nuestro equipo para asegurarnos de que todos los huéspedes sean recibidos con amabilidad y disposición, como corresponde.Agradecemos sus comentarios y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro.
2.0分
其他
原文
翻译提供方：Google
相对于其提供的服务而言，酒店价格太贵了。
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酒店回复: We're sorry to hear that you felt our pricing was too expensive for what we have to offer. Thank you for being our guest.
4.0分
其他
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Only bummer is that I always ask for a fan in my room, but they didn’t have any. Not a big deal, but a nice to have. Other than that, nice place. No complaints.
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酒店回复: Thank you for your kind review! We're glad to hear you had a pleasant stay overall and appreciate you sharing your feedback.We’re sorry we weren’t able to provide a fan for your room — we understand how those little comforts can make a difference, and we’ll definitely take note of this for the future.We’re happy to hear everything else met your expectations, and we hope to welcome you back again soon!
3.0分
其他
Ok
Seems like an older property that has been remodeled. A bit pricey for this type of property so I didn’t feel value.
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酒店回复: Thank you for taking the time to share your thoughts with us. We appreciate your recognition of the updates we've made to the property and understand your concerns regarding the overall value for the price.We continuously strive to balance comfort, quality, and pricing, and your feedback is helpful as we evaluate how we can improve the guest experience. We're sorry to hear that the value didn't quite meet your expectations this time, and we hope you'll consider giving us another opportunity in the future.Thank you again for your honest feedback — it’s truly appreciated.
2.0分
其他
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Inadequate ADA room
I reserved an ADA room and it was terribly lacking. The room was at the far end of the building, not close to any services. I parked close to the room. The access door did not have an ADA door opener or any luggage carts so getting my wife and luggage into the room was extremely difficult. The room was very small with no wheelchair accessability except directly into the bathroom. The TV required an IT expert to make it work and the desk attendant could not figure it out and did not offer any guidance other than to try to figure it out myself. Overall. It was a bad experience.
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酒店回复: Thank you for sharing your experience, and please accept our sincere apologies for the challenges you and your wife faced during your stay. We take accessibility concerns very seriously, and it’s clear we fell short of providing the accommodations and support you expected—and deserved.We regret that the ADA room did not meet your needs and that the location, lack of automatic door access, and absence of luggage assistance created unnecessary difficulties. This is not the experience we aim to provide, and we are actively reviewing our ADA offerings and procedures to ensure that they truly meet the standards required for all guests.We also apologize for the issue with the TV and for the lack of proper assistance from our team. That’s not the level of service we strive to deliver, and we will be following up with staff to reinforce training and accountability.Your feedback is invaluable in helping us improve, and we appreciate you bringing these issues to our attention. Should you be open to giving us another opportunity in the future, we would welcome the chance to provide a more accessible and comfortable stay.
3.0分
其他
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Unusable TV
Hotel is fine and convenient. The Direct TV system was frustrating, I never got it to work in 5 days. Asked for help, but it still didn't function.
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酒店回复: Thank you for your feedback. We're glad to hear you found the hotel convenient, but we're truly sorry about the ongoing frustration you experienced with the DirecTV system during your stay.We understand how important it is to have working in-room entertainment, especially during a multi-night visit. We apologize that our team wasn’t able to fully resolve the issue and will be working with both our staff and service provider to ensure this is addressed moving forward.We appreciate your patience and hope to provide a much smoother experience on your next visit.
1.0分
家庭亲子
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Never again!!! Roaches in the bed. You’re literally better off sleeping in your car! I attached a photo of the roach on my pillow. I was given a 30% refund and placed in a new room which had hair in the sheets and a bug in the wall…what a joke! This clean freak will never stay at this property again!
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酒店回复: We are deeply sorry for the serious issues you encountered during your stay. This is far below the standards we expect for our guests, and we sincerely apologize for the cleanliness problems and pest concerns you experienced. Your feedback is extremely important, and we will be addressing these matters immediately with our housekeeping and maintenance teams to prevent this from happening in the future. We truly regret the negative experience and the inconvenience it caused you.
4.0分
其他
we stayed in room 125 n we had ants in our bathroom but other than that the hotel was inna great location near shops
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酒店回复: Thank you for sharing your feedback. We apologize for the issue with ants in your bathroom. We’re glad to hear you enjoyed our convenient location near shops, and we appreciate you bringing this to our attention so we can address it for future guests.
3.0分
家庭亲子
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I was very disappointed both with ******* and the hotel itself. (Through Expedia)I asked for a first floor unit because of elderly people. I didnt want to leave things to chance so i called 4 hours before I arrived there to Cielo directly, the lobby number after first calling two other numbers, one which is AI and the other with is automated. Both were dead ends. I was finally able to speak to a person who assured me i had a first floor room and then promptly asked me to stay in the line to receive bonus "points". It was an aggressive sales lady who wouldn't take no for answer. Upon arrival, the girl at the desk assigned me a upper room. I explained the situation and she then began to try to convince me i didnt speak to anyone about this. I showed her the number and the 5 minute phone call. She then began stone walling me saying there was nothing she could do. I told her if i didnt have an upstairs room i would have to drive back 4 hours to get home. There was one room available and the person had not checked in but since they had booked through the hotel directly they were holding it (so much for the first come first serve comment) she did attempt to contact them to no avail twice. And she did also get me on the phone with the property owner who apologized and offered a refund but would not authorize her to give me the downstairs room. she said i was probably forwarded to a call center earlier but was unable to help me. Fail on all sides.
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酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced regarding your room request and the interactions with our staff. This is not the level of service we aim to provide, and we understand how stressful this situation must have been, especially with elderly guests involved. We appreciate you bringing these issues to our attention, and we will review our processes and staff training to prevent this from happening in the future. We are truly sorry for the negative experience and the difficulties you faced with both the reservation and your arrival.
因为优胜美地国家公园的道路临时关闭，我们不得不取消了预订。房东不愿意协商，也拒绝退款。希望酒店能从这笔收入中获得“好运”！
订房前请三思。
接待人员态度非常严肃，好像没有心情工作。
相对于其提供的服务而言，酒店价格太贵了。
Only bummer is that I always ask for a fan in my room, but they didn’t have any. Not a big deal, but a nice to have. Other than that, nice place. No complaints.
Ok
Seems like an older property that has been remodeled. A bit pricey for this type of property so I didn’t feel value.
Inadequate ADA room
I reserved an ADA room and it was terribly lacking. The room was at the far end of the building, not close to any services. I parked close to the room. The access door did not have an ADA door opener or any luggage carts so getting my wife and luggage into the room was extremely difficult. The room was very small with no wheelchair accessability except directly into the bathroom. The TV required an IT expert to make it work and the desk attendant could not figure it out and did not offer any guidance other than to try to figure it out myself. Overall. It was a bad experience.
Unusable TV
Hotel is fine and convenient. The Direct TV system was frustrating, I never got it to work in 5 days. Asked for help, but it still didn't function.
Never again!!! Roaches in the bed. You’re literally better off sleeping in your car! I attached a photo of the roach on my pillow. I was given a 30% refund and placed in a new room which had hair in the sheets and a bug in the wall…what a joke! This clean freak will never stay at this property again!
we stayed in room 125 n we had ants in our bathroom but other than that the hotel was inna great location near shops
I was very disappointed both with ******* and the hotel itself. (Through Expedia)I asked for a first floor unit because of elderly people. I didnt want to leave things to chance so i called 4 hours before I arrived there to Cielo directly, the lobby number after first calling two other numbers, one which is AI and the other with is automated. Both were dead ends. I was finally able to speak to a person who assured me i had a first floor room and then promptly asked me to stay in the line to receive bonus "points". It was an aggressive sales lady who wouldn't take no for answer. Upon arrival, the girl at the desk assigned me a upper room. I explained the situation and she then began to try to convince me i didnt speak to anyone about this. I showed her the number and the 5 minute phone call. She then began stone walling me saying there was nothing she could do. I told her if i didnt have an upstairs room i would have to drive back 4 hours to get home. There was one room available and the person had not checked in but since they had booked through the hotel directly they were holding it (so much for the first come first serve comment) she did attempt to contact them to no avail twice. And she did also get me on the phone with the property owner who apologized and offered a refund but would not authorize her to give me the downstairs room. she said i was probably forwarded to a call center earlier but was unable to help me. Fail on all sides.