酒店回复: Dear Guest,Thank you for sharing your perspective. We understand that value is a crucial part of the guest experience, and every traveler seeks accommodations that meet their expectations in quality and price. Your feedback highlights the importance of transparency and satisfaction in hospitality. We continuously strive to balance comfort, amenities, and pricing to provide a rewarding stay for all guests. Your insights contribute to our ongoing efforts to enhance the overall experience at our hotel.Sincerely, Hotel Manager.
2.0分
家庭亲子
原文
翻译提供方：Google
很脏，外面的走廊很滑，可能是空调流出来的水，摔倒很危险。
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酒店回复: Dear Teresa,Thank you for your feedback. We take safety very seriously and appreciate you bringing the slippery hallways to our attention. We’ll be addressing this issue promptly to ensure guest safety. Additionally, we will work with our team to improve cleanliness standards. Your input helps us make necessary improvements for a better experience.Sincerely, Hotel Manager
2.0分
其他
Stayed 2 nights, Terrible mildew/mold smell, messed with my sinuses. Kind of a strange layout to navigate around.
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酒店回复: Dear Guest,Thank you for sharing your experience during your two-night stay. Creating a fresh and comfortable environment is a key focus, and your feedback regarding the scent and layout offers valuable insight. We recognize the importance of clear navigation and healthy air quality in guest rooms. Input like yours helps us evaluate our spaces thoughtfully, ensuring future visits provide ease and comfort. We appreciate your comments as part of our commitment to continuous improvement.Sincerely, Hotel Manager.
2.0分
家庭亲子
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The room was awful. Musty smell came from significant leak in bathroom tub. We found a rusty broom in the room when we entered - making us wonder if they even used a vacuum. Wet towels from previous guests were in the bathroom. Would not have stayed if we didn't know everything else in town was booked for parents weekend.
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酒店回复: Dear Shelly,Thank you for sharing your feedback. It is helpful to know that you were able to secure accommodations during a busy weekend, reflecting the property’s availability when other options were limited. At the same time, your observations regarding the room condition, musty odor, and cleanliness highlight areas that impact the overall guest experience. Feedback like yours is valuable in guiding attention to maintenance and housekeeping standards, ensuring future stays provide a more comfortable and well-prepared environment for all visitors.Sincerely, Hotel Manager.
3.0分
家庭亲子
Our check in lady was nice and helpful. The rooms were ok, appeared and smelled to not get used much. It was fine for one night for our needs.
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酒店回复: Dear Misty,Thank you for sharing your feedback. It is wonderful to hear that our check-in staff made a positive impression with their helpfulness and friendliness, as attentive service is a key part of a welcoming stay. At the same time, your observations about the room condition and unused appearance highlight areas where attention to detail can enhance comfort and overall experience. Feedback like yours helps guide improvements to ensure every stay is more comfortable, enjoyable, and memorable for all guests.Sincerely, Hotel Manager.
2.0分
情侣出游
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Room was dirty. Non-smoking but smelled like smoke. Needed mirrors cleaned. Needed vacuuming. Bathtub was dirty. Had to get towels from office. Room did not have a hair dryer. Staff was exceptional!
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酒店回复: Dear Phyllis,Thank you for sharing your feedback. It is wonderful to hear that our staff made a positive impression with their exceptional service, as attentive team members are central to a welcoming stay. At the same time, your observations regarding cleanliness, odor, missing amenities, and the need to retrieve towels highlight areas that impacted your comfort. Feedback like yours is valuable in guiding improvements and ensuring that future visits offer a consistently clean, fully equipped, and enjoyable experience for every guest.Sincerely, Hotel Manager.
1.0分
商务出差
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The lady at the front desk was very nice. The cards did not work, the room smelled of smoke, and there were bugs all over the curtains.
We checked out immediately.
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酒店回复: Dear Prith,Thank you for taking the time to share your experience. It is encouraging to hear that the front desk staff made a positive impression with their friendliness and assistance, as attentive service is a key aspect of every stay. At the same time, your observations regarding the room, including the key cards, smoke odor, and cleanliness concerns, highlight areas that affect comfort and overall satisfaction. Feedback like yours is valuable in guiding improvements and maintaining a welcoming environment for all guests.Sincerely, Hotel Manager.
2.0分
商务出差
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Look like somebody had thrown coffee all over the wall the room stunk the floors were dirty and stained. They had a sheet on top of the bed for a bedspread terrible just freaking nasty.
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酒店回复: Dear susan,Thank you for sharing your impressions of your stay. We are glad you selected our hotel and had the opportunity to experience the property firsthand. At the same time, your detailed observations regarding the condition of the room, including the walls, flooring, odor, and bedding presentation, show us where improvements can be made. Insights like yours are essential in guiding us to refine both our housekeeping practices and overall presentation to better align with guest expectations.Sincerely, Hotel Manager.
非常好，我很满意，下次还会再来，谢谢。
物有所值。
他向我们收取平均每晚 200 多美元的费用，而房间和设施甚至不值每晚 50 美元，这简直是一场骗局和抢劫。
很脏，外面的走廊很滑，可能是空调流出来的水，摔倒很危险。
Stayed 2 nights, Terrible mildew/mold smell, messed with my sinuses. Kind of a strange layout to navigate around.
The room was awful. Musty smell came from significant leak in bathroom tub. We found a rusty broom in the room when we entered - making us wonder if they even used a vacuum. Wet towels from previous guests were in the bathroom. Would not have stayed if we didn't know everything else in town was booked for parents weekend.
Our check in lady was nice and helpful. The rooms were ok, appeared and smelled to not get used much. It was fine for one night for our needs.
Room was dirty. Non-smoking but smelled like smoke. Needed mirrors cleaned. Needed vacuuming. Bathtub was dirty. Had to get towels from office. Room did not have a hair dryer. Staff was exceptional!
The lady at the front desk was very nice. The cards did not work, the room smelled of smoke, and there were bugs all over the curtains.
We checked out immediately.
Look like somebody had thrown coffee all over the wall the room stunk the floors were dirty and stained. They had a sheet on top of the bed for a bedspread terrible just freaking nasty.