I booked two rooms for my daughter's birthday. The first disappointment was the massage at the spa. We arrived 10 minutes late because there was no one in the luggage room. We had to wait about 20 minutes until someone arrived. The masseuse told me my massage would only last 20 minutes because of the delay (I had paid for a 50-minute massage), but she only gave me 15 minutes. When we returned to our rooms, there was no one at reception to give us our hand luggage either. We called our room to ask them to bring our backpacks. We waited 30 minutes and no one came. We went back down to reception and, after another 15-minute wait (again with no one there), they finally brought our backpacks. We went to our room to shower, as we had a dinner reservation at an Italian restaurant. The shower drain was clogged, and it was disgusting to shower with the water running. (They have old bathtubs) Towels were beige (Once were white). We have a nice dinner at the Italian restaurant, then we were at ****** for some time and went to our rooms to sleep, it was midnight. We were falling asleep when we heard a woman screaming louder and louder. We didn’t know what was going on… we waited and then the woman started to scream and said all kind of ****** words. We have a second show in the morning. So be ready to hear all kinds of things…
酒店回复: Hello,Thank you for submitting a review. We're disappointed to read that we were unable to locate your missing make-up bag. Please feel free to contact us directly if you are still in need of assistance. Have a rockin' day!
酒店回复: Hello,Thank you for sharing feedback on your recent experience. We are always working on better ways to improve our guest experience, and we thank you for bringing your concerns to our attention. Please feel free to contact us directly if you would like to further discuss your experience. Have a rockin' day!
5.0分
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翻译提供方：Google
一切都很棒，我非常喜欢，我很快就会再来。
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酒店回复: Hello,Thank you for the positive review! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to create authentic experiences that rock and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
体验很好，酒店很方便，配套设施完善！
边吃边玩边娱乐，三百美金一晚，值
食物超贵，环景一般，一次可以去看看。
体验极佳。房间很漂亮。设施一流。泳池美极了。
我们的行李花了四个多小时才送到房间。行李终于送到后，发现里面少了些东西/现金，而且还发现了一些不属于我们的东西。吹风机坏了，我们不得不要求换一个新的。酒店给了我们一些补偿金，但我的卡上还是被扣了款，尽管扣款金额比补偿金少。酒店位置很好，房间也很干净，但是服务糟透了，而且在自己的行李里发现别人的牙刷，这简直太糟糕了！
I booked two rooms for my daughter's birthday. The first disappointment was the massage at the spa. We arrived 10 minutes late because there was no one in the luggage room. We had to wait about 20 minutes until someone arrived. The masseuse told me my massage would only last 20 minutes because of the delay (I had paid for a 50-minute massage), but she only gave me 15 minutes. When we returned to our rooms, there was no one at reception to give us our hand luggage either. We called our room to ask them to bring our backpacks. We waited 30 minutes and no one came. We went back down to reception and, after another 15-minute wait (again with no one there), they finally brought our backpacks. We went to our room to shower, as we had a dinner reservation at an Italian restaurant. The shower drain was clogged, and it was disgusting to shower with the water running. (They have old bathtubs) Towels were beige (Once were white). We have a nice dinner at the Italian restaurant, then we were at ****** for some time and went to our rooms to sleep, it was midnight. We were falling asleep when we heard a woman screaming louder and louder. We didn’t know what was going on… we waited and then the woman started to scream and said all kind of ****** words. We have a second show in the morning. So be ready to hear all kinds of things…
我把化妆包忘在房间里了。第二天我去询问，他们却说没找到。我很担心，因为这个包很贵重，而且我确定我离开前它还在房间里。恳请您再次向打扫我房间的客房服务人员核实，并检查一下房间清洁或失物招领时，物品可能被放置过的地方。
通往房间的走廊里弥漫着一股浓烈的动物尿骚味，令人作呕。所有门都刮痕累累，酒店设施陈旧过时。房间也不舒适，浴室狭小，隔断设计老旧。房间感觉不干净，窗户肮脏不堪。我不推荐这家酒店。
最好把淋浴椅撤掉。
它们很乱，而且会让淋浴空间显得拥挤。
所有酒店都应该取消淋浴椅。
一切都很棒，我非常喜欢，我很快就会再来。