酒店回复: I apologize about hear everything due to the thin walls. However I'm so glad that I at least made your stay somewhat enjoyable. Sometimes its the smallest of things that can make or break us. Thank you for your feedback.
2.0分
商务出差
原文
翻译提供方：Google
我刚到就收到一笔意外的 150 美元押金。停车场上人来人往，每隔几分钟就会响起警笛声。
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酒店回复: Good morning, I'm sorry you felt like this was a surprise charge. The deposit/incidentals is/has been listed on our website. We have shared this information with Third party's, and as you booked through ******* it is their responsibility to inform you of this. Again I do apologize, as you are still a guest.
4.0分
其他
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Typical Comfort Inn. I liked the location- easy off and on I-75. Gas station and restaurant within walking distance. Nice breakfast selection. Check in was really slow. I’m never sure what the clerk is doing for so long. Almost felt like a full background check was being run on me haha. A check in should take 2-3 minutes not 10+
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酒店回复: Thank you for your feedback and I apologize that your check in process was exhausting. Adi is new and he does take extremely long. I guess he is checking to make sure he has all his ducks lined up before completing the check in task.
4.0分
其他
Staff was very courteous - mentioning where to find the light switches and blackout curtains. Comfortable bed. Clean bathroom.
酒店回复: Thank you very much
4.0分
其他
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Pleasantly surprised! Room was clean & spacious, front desk was friendly & welcoming. Shame the same night we where at th energy center was the same night the Bengals game was playing nightmare getting back to hotel.
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酒店回复: Thank you soooo much. Yes, it was a game, a concert, and something at the Arnoff Center it was absolutely crazy.
4.0分
其他
Clean room, Very comfortable beds. Front desk receptionists was cheerful and helpful.
酒店回复: Thank you
2.0分
家庭亲子
Room itself was clean and spacious. I was not aware of the $150 incidental charge they had me pay at checkin, even though they had my card on file.
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酒店回复: Thank you for your feedback. Yes there is a sign right at the front desk stating this. Unfortunately you booked via Third Party and it is their responsibility to inform you of this prior to checking in. However on the bright side it is only an authorization and the deposit is temporary, just a 2-3 day hold on the funds. We can't see, touch, or count the money. Your financial institution is in control of them at all times.
4.0分
其他
The room was clean and the bed was comfortable. The breakfast was amazing.
酒店回复: Thank you
2.0分
商务出差
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Shower water is cold, I got goose bumps after showering and staff said they could not fix it until after I check out. Elevator was broken for a bit. Common area was very cold. The hotel listing and availability online is different from what was offered on-site. Turned out I overpaid for what I did not need. As a choice hotel member I have to say this stay is not worth what I paid. Hair dryer was cracked at check-in.
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酒店回复: Thank you for your feedback. My question is did you reach out to the front desk for a replacement blow dryer? As far as the water is concerned yes, there was a problem unfortunately we had to replace some valves on the hot water tank which of course we did not know about until several inquiries from our guests. Online and on property prices do differ. Online gives a discounted rate rate but requires a pre-pay and is non cancellable. The hotel rate has a 24 hour cancellation policy. Its always best to talk with your desk clerks to see how the can provide better options for you. We are always customer service oriented for any issues
5.0分
商务出差
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The location was exceptionally neat, clean, well maintained and seems to have been recently updated. The common areas were comfortable and well appointed, the breakfast was more than ample, and the rooms were comfortable and modern. My only negative, and this is no fault of the management, because of the where the property is located, turning left out of the parking lot is pretty much impossible. I was there for business and would definitely stay there again for both business and pleasure.
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酒店回复: Thank you so much for your feedback. We are continuously working harder to improve our guests experience. It's always more to do as things and time are always evolving.
墙壁薄如纸！！午夜过后我们想睡觉的时候，听起来好像头顶上有一头大象！！然后在早上 6:30 听起来好像有人穿过我们的墙壁！！这家酒店唯一的优点就是登记入住的女士超级好！！她非常友好和亲切！！我们很高兴在早上退房时见到她！！她非常友好！！
我刚到就收到一笔意外的 150 美元押金。停车场上人来人往，每隔几分钟就会响起警笛声。
Typical Comfort Inn. I liked the location- easy off and on I-75. Gas station and restaurant within walking distance. Nice breakfast selection. Check in was really slow. I’m never sure what the clerk is doing for so long. Almost felt like a full background check was being run on me haha. A check in should take 2-3 minutes not 10+
Staff was very courteous - mentioning where to find the light switches and blackout curtains. Comfortable bed. Clean bathroom.
Pleasantly surprised! Room was clean & spacious, front desk was friendly & welcoming. Shame the same night we where at th energy center was the same night the Bengals game was playing nightmare getting back to hotel.
Clean room, Very comfortable beds. Front desk receptionists was cheerful and helpful.
Room itself was clean and spacious. I was not aware of the $150 incidental charge they had me pay at checkin, even though they had my card on file.
The room was clean and the bed was comfortable. The breakfast was amazing.
Shower water is cold, I got goose bumps after showering and staff said they could not fix it until after I check out. Elevator was broken for a bit. Common area was very cold. The hotel listing and availability online is different from what was offered on-site. Turned out I overpaid for what I did not need. As a choice hotel member I have to say this stay is not worth what I paid. Hair dryer was cracked at check-in.
The location was exceptionally neat, clean, well maintained and seems to have been recently updated. The common areas were comfortable and well appointed, the breakfast was more than ample, and the rooms were comfortable and modern. My only negative, and this is no fault of the management, because of the where the property is located, turning left out of the parking lot is pretty much impossible. I was there for business and would definitely stay there again for both business and pleasure.