酒店回复: I apologize about hear everything due to the thin walls. However I'm so glad that I at least made your stay somewhat enjoyable. Sometimes its the smallest of things that can make or break us. Thank you for your feedback.
2.0分
商务出差
原文
翻译提供方：Google
我刚到就收到一笔意外的 150 美元押金。停车场上人来人往，每隔几分钟就会响起警笛声。
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酒店回复: Good morning, I'm sorry you felt like this was a surprise charge. The deposit/incidentals is/has been listed on our website. We have shared this information with Third party's, and as you booked through ******* it is their responsibility to inform you of this. Again I do apologize, as you are still a guest.
4.0分
其他
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Pleasantly surprised! Room was clean & spacious, front desk was friendly & welcoming. Shame the same night we where at th energy center was the same night the Bengals game was playing nightmare getting back to hotel.
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酒店回复: Thank you soooo much. Yes, it was a game, a concert, and something at the Arnoff Center it was absolutely crazy.
2.0分
家庭亲子
Room itself was clean and spacious. I was not aware of the $150 incidental charge they had me pay at checkin, even though they had my card on file.
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酒店回复: Thank you for your feedback. Yes there is a sign right at the front desk stating this. Unfortunately you booked via Third Party and it is their responsibility to inform you of this prior to checking in. However on the bright side it is only an authorization and the deposit is temporary, just a 2-3 day hold on the funds. We can't see, touch, or count the money. Your financial institution is in control of them at all times.
2.0分
商务出差
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Shower water is cold, I got goose bumps after showering and staff said they could not fix it until after I check out. Elevator was broken for a bit. Common area was very cold. The hotel listing and availability online is different from what was offered on-site. Turned out I overpaid for what I did not need. As a choice hotel member I have to say this stay is not worth what I paid. Hair dryer was cracked at check-in.
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酒店回复: Thank you for your feedback. My question is did you reach out to the front desk for a replacement blow dryer? As far as the water is concerned yes, there was a problem unfortunately we had to replace some valves on the hot water tank which of course we did not know about until several inquiries from our guests. Online and on property prices do differ. Online gives a discounted rate rate but requires a pre-pay and is non cancellable. The hotel rate has a 24 hour cancellation policy. Its always best to talk with your desk clerks to see how the can provide better options for you. We are always customer service oriented for any issues
5.0分
商务出差
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The location was exceptionally neat, clean, well maintained and seems to have been recently updated. The common areas were comfortable and well appointed, the breakfast was more than ample, and the rooms were comfortable and modern. My only negative, and this is no fault of the management, because of the where the property is located, turning left out of the parking lot is pretty much impossible. I was there for business and would definitely stay there again for both business and pleasure.
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酒店回复: Thank you so much for your feedback. We are continuously working harder to improve our guests experience. It's always more to do as things and time are always evolving.
5.0分
朋友出游
Staff was friendly and got me a room that we could get a wheel chair. Around in.
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酒店回复: That is what we're supposed to do :) whenever we can. Glad we could help
5.0分
其他
Very good location, comfortable, quiet, clean and very friendly staff.
酒店回复: Thank You
4.0分
其他
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walked into a cooler a free booze for happy hour, that was very nice on a hot day! the gentleman checking us in was rude and super slow. the lady working with him was awesome, wish i had gotten her name. we were only there for a Reds game, so in and out, quickly.
酒店回复: Good morning and Thank You so much for your feedback.
3.0分
情侣出游
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First off when we got there parking was easy and convenient. They had complimentary refreshments at the door. However i was disappointed that when we checked in we had to pay again. When i booked it online i gave my card information for the payment to come out on the day we showed up unfortunately it dies not work like that here. So instead of them using that money they held we end up paying again. That left me with hardly no funds to use for the remaining stay. My plans were compromised. Cause now that money is now gone. So we ended up having to stay and pretty much pinch off what little i had left to eat. We were there for the cincinnati music festival that i won tickets on the radio for. We were going to the cincinnati zoo, but that didn't happy. The room we were in sat right across from the ice machine which ran off and on all night we got no sleep. You can here stomping in the room above us. Next time i will be booking an airbnb from here on out. These hotels are a scam.
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酒店回复: I am sorry to hear that. Unfortunately at that time of the year it's hectic everywhere. Wishing you the best
墙壁薄如纸！！午夜过后我们想睡觉的时候，听起来好像头顶上有一头大象！！然后在早上 6:30 听起来好像有人穿过我们的墙壁！！这家酒店唯一的优点就是登记入住的女士超级好！！她非常友好和亲切！！我们很高兴在早上退房时见到她！！她非常友好！！
我刚到就收到一笔意外的 150 美元押金。停车场上人来人往，每隔几分钟就会响起警笛声。
Pleasantly surprised! Room was clean & spacious, front desk was friendly & welcoming. Shame the same night we where at th energy center was the same night the Bengals game was playing nightmare getting back to hotel.
Room itself was clean and spacious. I was not aware of the $150 incidental charge they had me pay at checkin, even though they had my card on file.
Shower water is cold, I got goose bumps after showering and staff said they could not fix it until after I check out. Elevator was broken for a bit. Common area was very cold. The hotel listing and availability online is different from what was offered on-site. Turned out I overpaid for what I did not need. As a choice hotel member I have to say this stay is not worth what I paid. Hair dryer was cracked at check-in.
The location was exceptionally neat, clean, well maintained and seems to have been recently updated. The common areas were comfortable and well appointed, the breakfast was more than ample, and the rooms were comfortable and modern. My only negative, and this is no fault of the management, because of the where the property is located, turning left out of the parking lot is pretty much impossible. I was there for business and would definitely stay there again for both business and pleasure.
Staff was friendly and got me a room that we could get a wheel chair. Around in.
Very good location, comfortable, quiet, clean and very friendly staff.
walked into a cooler a free booze for happy hour, that was very nice on a hot day! the gentleman checking us in was rude and super slow. the lady working with him was awesome, wish i had gotten her name. we were only there for a Reds game, so in and out, quickly.
First off when we got there parking was easy and convenient. They had complimentary refreshments at the door. However i was disappointed that when we checked in we had to pay again. When i booked it online i gave my card information for the payment to come out on the day we showed up unfortunately it dies not work like that here. So instead of them using that money they held we end up paying again. That left me with hardly no funds to use for the remaining stay. My plans were compromised. Cause now that money is now gone. So we ended up having to stay and pretty much pinch off what little i had left to eat. We were there for the cincinnati music festival that i won tickets on the radio for. We were going to the cincinnati zoo, but that didn't happy. The room we were in sat right across from the ice machine which ran off and on all night we got no sleep. You can here stomping in the room above us. Next time i will be booking an airbnb from here on out. These hotels are a scam.