酒店回复: Lieber Uwe,Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt im Red Roof Inn Memphis East zu berichten. Es tut uns leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihren Aufenthalt beeinträchtigt haben. Red Roof möchte Ihr Vertrauen in unsere Fähigkeit gewinnen, ähnliche Probleme in Zukunft zu vermeiden. Wir schätzen Sie als unseren Gast und freuen uns über Ihren Besuch.Vielen Dank für Ihr Feedback. Ich hoffe, Sie geben uns die Gelegenheit, Sie bei Ihrer nächsten Reise im Red Roof besser zu betreuen.Mit freundlichen GrüßenJonathanRed Roof Management RediResponse Specialist
酒店回复: Thank you for taking a moment to leave a review, Miya. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, your staff encounter and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
I liked everything about the room: the clean mattress, the comfortable bed, and the quiet environment.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Memphis East. It's wonderful to hear that you enjoyed your room! We are delighted that you appreciated the clean mattress, comfortable bed, and quiet environment. Ensuring our guests have a restful and pleasant stay is our top priority, and your feedback confirms we're on the right track.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
Felt like I was entering prison as well as no one came in unless she buzzed a buzzer. Just didn’t feel safe in the neighborhood.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Sandusky - Milan. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies that your experience at our hotel made you feel unsafe. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
2.0分
其他
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I booked an accessible room. Upon check in I was notified there was none available. Since I had chosen the option due to recent surgery, I was not happy. I stayed and 'made do' but I would not recommend this property due to the bait and switch. If you do not have the type of room available then do not list it on the site as available.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Memphis East. We are disheartened to learn that your stay was inconvenienced by the situation you detailed. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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There was no pet area. I booked a non smoking room and the room was very obviously a smoking room as it reeked of cigarette smoke and the walls were riddled with smoke damage. The place was also very poorly cleaned with blood on the walls and hair and stains all over the sheets and bugs everywhere. The staff was never at the desk. I had to wait for ten minutes at the desk and then walk around and find a worker to help reactivate my key when they shut it off hours before my check out time. This place and this room was a nightmare. If it is possible for me to get a refund I would love one because this experience was miserable.
一般一般，一般
糟糕的服务
我错误地预订了一间吸烟房。抵达后，我要求入住同一类别的无烟房，但不得不多付 5 欧元。押金还需支付少量费用！这服务太差了！
我到达时，大厅里的那个男人非常粗鲁。他只是要了我的卡，然后就把房间钥匙递给我，却没有告诉我为什么房间号。他只是写下来然后递给我。然后到处都是蟑螂，怀孕的蟑螂、家庭蟑螂、家庭团聚蟑螂、老蟑螂都爬满了墙。外面的垃圾让我整个住宿都很不愉快。我再也不会和你们预订了。
准备好额外的 100 美元现金，因为，我引用经理的话，“这个区域不安全，所以我们必须要求额外的押金”。
被安排在靠近高速公路的房间，隔音效果不好。其他一切都很好。
没有意见
I liked everything about the room: the clean mattress, the comfortable bed, and the quiet environment.
Felt like I was entering prison as well as no one came in unless she buzzed a buzzer. Just didn’t feel safe in the neighborhood.
I booked an accessible room. Upon check in I was notified there was none available. Since I had chosen the option due to recent surgery, I was not happy. I stayed and 'made do' but I would not recommend this property due to the bait and switch. If you do not have the type of room available then do not list it on the site as available.
There was no pet area. I booked a non smoking room and the room was very obviously a smoking room as it reeked of cigarette smoke and the walls were riddled with smoke damage. The place was also very poorly cleaned with blood on the walls and hair and stains all over the sheets and bugs everywhere. The staff was never at the desk. I had to wait for ten minutes at the desk and then walk around and find a worker to help reactivate my key when they shut it off hours before my check out time. This place and this room was a nightmare. If it is possible for me to get a refund I would love one because this experience was miserable.