酒店回复: Lieber Uwe,Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt im Red Roof Inn Memphis East zu berichten. Es tut uns leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihren Aufenthalt beeinträchtigt haben. Red Roof möchte Ihr Vertrauen in unsere Fähigkeit gewinnen, ähnliche Probleme in Zukunft zu vermeiden. Wir schätzen Sie als unseren Gast und freuen uns über Ihren Besuch.Vielen Dank für Ihr Feedback. Ich hoffe, Sie geben uns die Gelegenheit, Sie bei Ihrer nächsten Reise im Red Roof besser zu betreuen.Mit freundlichen GrüßenJonathanRed Roof Management RediResponse Specialist
酒店回复: Thank you for taking a moment to leave a review, Miya. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, your staff encounter and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
I was scared! There was mold in the tub and a cracked sink! Weird stain on the curtains and floors that are duct taped…
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Memphis East. I was disheartened to read that you may have seen mold during your stay and the condition of the sink and curtains you detailed. Our sincerest apologies. Discolored caulking can sometimes be mistaken for mold, but this is certainly something I will share with staff in order to have it investigated.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
家庭亲子
The stay was ok. Obviously not a great neighborhood, but the room was safe. The carpets are well beyond their expected life and need replacing.
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酒店回复: Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Memphis East. It was great to read that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, JonathanRed Roof Management RediResponse Specialist
1.0分
其他
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Don’t! Stay anywhere else, but here!
Sadly this is the first motel I have stayed at. I usually stay at hotels like the Hilton family or IHG. I like feeling safe. This place was not safe even during the day time. Also, sadly, I’ve stayed at two other motels since this stay and everyone was amazing compared to this disgraceful place. Stay anywhere else. I’ve heard everyone say extended stay America is the same price, (I called and they were amazing), anywhere is better than these horrible mean people that clearly it’s a family. How do I know, they’re all incredibly mean and no diversity. I love family owned, but only if they at least treat me like a human. When I’m treated like I’m scum just because I am staying there, that’s incredibly disgusting and sad.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. I am deeply sorry to hear about your experience at our motel. It's disheartening to learn that you may have felt unsafe and were treated poorly during your stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
Dirty room also had roaches the staff was rude at the end when it came to check out
一般一般，一般
糟糕的服务
我错误地预订了一间吸烟房。抵达后，我要求入住同一类别的无烟房，但不得不多付 5 欧元。押金还需支付少量费用！这服务太差了！
我到达时，大厅里的那个男人非常粗鲁。他只是要了我的卡，然后就把房间钥匙递给我，却没有告诉我为什么房间号。他只是写下来然后递给我。然后到处都是蟑螂，怀孕的蟑螂、家庭蟑螂、家庭团聚蟑螂、老蟑螂都爬满了墙。外面的垃圾让我整个住宿都很不愉快。我再也不会和你们预订了。
准备好额外的 100 美元现金，因为，我引用经理的话，“这个区域不安全，所以我们必须要求额外的押金”。
被安排在靠近高速公路的房间，隔音效果不好。其他一切都很好。
没有意见
I was scared! There was mold in the tub and a cracked sink! Weird stain on the curtains and floors that are duct taped…
The stay was ok. Obviously not a great neighborhood, but the room was safe. The carpets are well beyond their expected life and need replacing.
Don’t! Stay anywhere else, but here!
Sadly this is the first motel I have stayed at. I usually stay at hotels like the Hilton family or IHG. I like feeling safe. This place was not safe even during the day time. Also, sadly, I’ve stayed at two other motels since this stay and everyone was amazing compared to this disgraceful place. Stay anywhere else. I’ve heard everyone say extended stay America is the same price, (I called and they were amazing), anywhere is better than these horrible mean people that clearly it’s a family. How do I know, they’re all incredibly mean and no diversity. I love family owned, but only if they at least treat me like a human. When I’m treated like I’m scum just because I am staying there, that’s incredibly disgusting and sad.
Dirty room also had roaches the staff was rude at the end when it came to check out