Great staff. Great breakfast. Pretty clean and recently refurbished. There are a few glitches, e.g., one of the outlets on one side of the bed isn't working.
酒店回复: Thank you for your review
1.0分
家庭亲子
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The front desk employee was rude and disrespectful. Asked for an extra pillow and was told there were none. Really??? On check in, told the elevator was not working. Worked intermittently that night, was also told elevator service costs was 2k. Assumed it would be fixed as we were also told they were sold out the next night.Next night on return to hotel, No out of order sign on the elevator we entered and it was not working so risked getting stuck in the elevator. No employees had name badges including front desk, breakfast attendant, cleaning crew. Customer service was below poor. When we asked about the elevator.We were told we could leave. No offer to move rooms, discount, nothing. The front desk clerk got loud and said we could leave. Other guests heard exchange. I asked for a discount at least for the inconvenience. We went to our room on the 3rd floor and the front desk called our room saying reservation had been canceled and receive a discount. It was approximately 11 pm so i told him we would be leaving in the morning which we did. Awful experience at this hotel, we will not be using this location ever again, hesitant about using any Super 8 or even Wyndham owned properties if this is acceptable employee behavior.
酒店回复: Thank you for your review
4.0分
其他
Rooms need to be updated and the beds need to be replaced with a more up to date mattress and pillows that have more comfort
酒店回复: Thank you for your review
1.0分
其他
I did not stay, I canceled my reservation due to a family emergency surgery, and I was charged a days stay
2.0分
商务出差
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I had specified that I wanted the room with the hot tub! I had kidney stone surgery two weeks ago and had the stent removed on Friday .
I wanted to soak in a warm tub without having issues about getting up from a regular tub !
Instead the reservation showed only for a king size room !
The room was very dusty and the bed was as hard as if I was sleeping on the floor !
Needless to say , I wasn’t a very happy camper !
If it wasn’t for the fact that I had to be at a project ten miles away for Monday morning, I would never have taken the substitute room !
2.0分
其他
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Complete lack of property maintenance. No money is being put back into the rooms. Needs an entire facelift. Prices have increased relative to market, but no money is being reinvested.
1.0分
家庭亲子
Hotel smelled on entering. Room smelled like smoke. Rugs, chairs stained, sheets and mattress stained. Second room just as bad. We left.
房间很干净，工作人员也很友好。我们入住期间泳池暂停开放，但除此之外，我们的住宿体验很舒适。
我的房间里没有烟雾探测器，只有从天花板上垂下来的电线。我向粗鲁的经理报告了此事，他不允许客人在早上 10 点坐在早餐区的桌椅上。他坚持说那时必须清扫地板。许多客人每晚支付近 500 美元，想坐在一张桌子旁。这家酒店的公共大堂浴室很脏，当我说他违反了烟雾探测器的规定时，这位经理受到了很大的威胁。我已向执法部门报告了这家酒店涉嫌违反移民法和涉嫌**。这家酒店应该关闭，这位老板应该被驱逐出境。他没有酒店服务技能。
服务非常好，强烈推荐
Great staff. Great breakfast. Pretty clean and recently refurbished. There are a few glitches, e.g., one of the outlets on one side of the bed isn't working.
The front desk employee was rude and disrespectful. Asked for an extra pillow and was told there were none. Really??? On check in, told the elevator was not working. Worked intermittently that night, was also told elevator service costs was 2k. Assumed it would be fixed as we were also told they were sold out the next night.Next night on return to hotel, No out of order sign on the elevator we entered and it was not working so risked getting stuck in the elevator. No employees had name badges including front desk, breakfast attendant, cleaning crew. Customer service was below poor. When we asked about the elevator.We were told we could leave. No offer to move rooms, discount, nothing. The front desk clerk got loud and said we could leave. Other guests heard exchange. I asked for a discount at least for the inconvenience. We went to our room on the 3rd floor and the front desk called our room saying reservation had been canceled and receive a discount. It was approximately 11 pm so i told him we would be leaving in the morning which we did. Awful experience at this hotel, we will not be using this location ever again, hesitant about using any Super 8 or even Wyndham owned properties if this is acceptable employee behavior.
Rooms need to be updated and the beds need to be replaced with a more up to date mattress and pillows that have more comfort
I did not stay, I canceled my reservation due to a family emergency surgery, and I was charged a days stay
I had specified that I wanted the room with the hot tub! I had kidney stone surgery two weeks ago and had the stent removed on Friday .
I wanted to soak in a warm tub without having issues about getting up from a regular tub !
Instead the reservation showed only for a king size room !
The room was very dusty and the bed was as hard as if I was sleeping on the floor !
Needless to say , I wasn’t a very happy camper !
If it wasn’t for the fact that I had to be at a project ten miles away for Monday morning, I would never have taken the substitute room !
Complete lack of property maintenance. No money is being put back into the rooms. Needs an entire facelift. Prices have increased relative to market, but no money is being reinvested.
Hotel smelled on entering. Room smelled like smoke. Rugs, chairs stained, sheets and mattress stained. Second room just as bad. We left.