酒店回复: Dear Lisvany, We sincerely regret that your experience was so disappointing, particularly given the late hour and the presence of children. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. While we’re relieved you were able to secure alternative accommodations, we genuinely apologize for the inconvenience you faced. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity in the future to provide a visit that meets the level of comfort and care every guest deserves.Sincerely,Hotel Management

酒店回复: Dear Sonia,We’re sorry that your stay didn’t meet expectations and regret the inconvenience you experienced. The room size, noise level, and toilet issues are areas we’ll review with our team to improve the comfort of future stays. Regarding breakfast, we offer light options but will consider your input as we evaluate guest needs. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management

酒店回复: Dear Angel, Thank you so much for your positive review. We are glad that everything went well during your stay, and that made for a memorable experience with your recent accommodation with us. It is nice knowing you were pleased with the clean and quiet rooms and had a good time with your family. Please return to Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for including Extended Stay America in your travel plans. We’re pleased to know that your stay provided the comfort and reliability you sought. Our team works hard to ensure each guest has a smooth and pleasant experience, and it’s encouraging to know the visit aligned with that effort. We value your feedback and appreciate the opportunity to have you with us. We look forward to your next stay.Sincerely,Hotel Management

酒店回复: Dear Jorge, Thank you for staying at Extended Stay America again during your recent trip to the city. We are happy to hear that you had a good stay and were pleased with having a kitchen. We look forward to welcoming you back! Sincerely,Hotel Management

酒店回复: Dear Andre, Thank you for sharing your feedback. We regret any inconvenience you experienced during your stay. Although industrial washers are unavailable, please note that we have on-site guest laundry facilities with coin-operated washers for your convenience. We also apologize for the delay at check-in and for any concerns you may have regarding the surrounding area. Your feedback has been shared with our team to help improve future guest experiences. We appreciate your input and look forward to welcoming you again for a more seamless and enjoyable stay.Sincerely,Hotel Management