酒店回复: Thank You for your feedback. We are happy to see that you were pleased with your recent stay and able to appreciate all that the immediate area has to offer.We like to welcome everyone with warm smiles and polite conversation to ensure that everyone is comfortable and relaxed.We hope to see you soon.
4.0分
其他
展开
This was a good place to stay for an overnight before I left on my cruise. It was very clean! I did wait at the check in desk almost 20 minutes before someone came to check me in. Check out time is 11am. I was going to stay until close to 11 because my cruise boarding was at 12:30. They (I think it was housekeeping) knocked on my door at 9 ish to see if I had left. I got up and told them I wasn’t ready to leave yet. They came back and knocked again at 10 am. I just packed up and went across the street to a Starbucks. I didn’t appreciate them rushing me before checkout. Breakfast was the norm for a hotel breakfast. I’d stay there again if it was one night before a cruise but I’d tell them not to keep knocking in the morning and give them an estimate of what time I’m leaving in the morning.
展开
酒店回复: Dear Valued Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us. I’m glad to hear you found our hotel clean and convenient for your pre-cruise stopover.I do apologize for the delay at check-in and for being disturbed before checkout. This was an isolated incident and not typical of our service standards. We have already reminded our team to be mindful of guests’ privacy and check-out times to ensure a smoother experience in the future.We truly appreciate your understanding and are happy to know you would consider staying with us again. We look forward to welcoming you back before your next cruise!Warm regards,Talat AGeneral Manager
3.0分
其他
Reasonable for a layover stay
Convenient location, clean enough but some furniture needs replacement.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad you found our location convenient and your stay suitable for your layover. We appreciate your comments regarding the furniture — this appears to be an isolated issue, and our team will make sure it’s addressed promptly. We take pride in maintaining a clean and comfortable environment for all our guests.We hope to have the opportunity to welcome you again in the future.Warm regards,Talat AGeneral Manager
2.0分
其他
Ants in bathroom
Toliet wouldn't flush
No hand sanitizer statuins near the breakfast area dor guests
展开
酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay. We are truly sorry to hear about the concerns you experienced. Please be assured that the issues you mentioned are not typical at our property. Our maintenance and housekeeping teams have already addressed the bathroom concern, and we have reinforced our preventative measures to ensure this does not happen again.Additionally, while we do have sanitizing options available for our guests, we regret if they were not easily visible during your visit, and we will take steps to make them more noticeable.Your comments are very important to us, and we appreciate the opportunity to improve. We hope to welcome you back in the future for a much better experience.Best regards,Talat A.General Manager
2.0分
情侣出游
展开
The location is very convient off the highway. There are also walkable places to eat and a Walmart a few mins away but seriously, had we not arrived so late, I would have looked for somewhere else to stay.
This place honestly needs to close down and rennovate! Stains all over the floors, paint missing, rust all over the doors and walls, and the room smelled funny. It was just like ick! This honestly should not have been more than $40 for the night. The only reason it got 2 stars was because the check in person and morning staff was great. The parking area is dim as well, and there were some concern about leaving the car, but there were no issues with any cars that I was aware of. There was big guy in the lobby late night when we checked in (he looked like he could have been security). No I would not stay here again with the property in this condition.
展开
酒店回复: Dear L. Lafragia,Thank you for sharing your feedback and for recognizing our front desk and morning staff for their great service. We’re glad our convenient location worked well for your travels.We’re very sorry to hear about the concerns you mentioned regarding the room condition and parking area. Please know this is not typical of our property, and we treat any such report as an isolated incident. Our team has already reviewed your comments and taken immediate steps to ensure everything meets our usual standards.We appreciate you bringing these details to our attention so we can continue to provide a clean, comfortable stay for every guest. We hope you will consider giving us another opportunity to provide the experience we are known for.Best regards,Talat A.General Manager
5.0分
其他
Lenin was very helpful with me
Twice my card key wouldnt open the door
展开
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We’re delighted to hear that Lenin was able to assist you and provide helpful service during your stay. We regret the inconvenience you experienced with your key card not opening the door. Please be assured that this was an isolated incident and not a common occurrence at our property.We truly appreciate your understanding and look forward to welcoming you back again soon.Best regards,Talat A.General Manager
5.0分
其他
Nice place and very friendly staff
展开
酒店回复: Dear Valued Guest,Thank you for sharing your kind words. We’re delighted to hear you enjoyed our welcoming atmosphere and friendly team. Providing a consistently pleasant stay is always our goal, and it’s wonderful to know we succeeded during your visit.We look forward to welcoming you back whenever your travels bring you to the area.Best regards,Talat A.General Manager
我们住得很愉快,但房间之间和走廊上的声音都能听得很清楚。房间里的桌子看起来不太干净。
早餐很棒,咖啡也很好喝。特别感谢员工们都非常友好和热情,尤其是前台的玛莎(Martha),她非常乐意且热情地为我们服务,并详细告知了我们需要了解的一切信息。
我们非常感激。
很棒的酒店,就在高速公路旁边但一点也不吵。比普通区域安静。早餐很好,一切都很棒。会再来的。比那些不正规的竞争对手好太多了。
非常完美。我们只住了一晚,但服务非常棒。列宁、玛莎和威廉姆斯都非常友善,总是很关注我们的需求,提供了很好的服务。谢谢!
可惜只有一间洗衣设施,要排队。
除此之外,没有什么特别的问题,而且步行即可到达沃尔玛,这很好。
This was a good place to stay for an overnight before I left on my cruise. It was very clean! I did wait at the check in desk almost 20 minutes before someone came to check me in. Check out time is 11am. I was going to stay until close to 11 because my cruise boarding was at 12:30. They (I think it was housekeeping) knocked on my door at 9 ish to see if I had left. I got up and told them I wasn’t ready to leave yet. They came back and knocked again at 10 am. I just packed up and went across the street to a Starbucks. I didn’t appreciate them rushing me before checkout. Breakfast was the norm for a hotel breakfast. I’d stay there again if it was one night before a cruise but I’d tell them not to keep knocking in the morning and give them an estimate of what time I’m leaving in the morning.
Reasonable for a layover stay
Convenient location, clean enough but some furniture needs replacement.
Ants in bathroom
Toliet wouldn't flush
No hand sanitizer statuins near the breakfast area dor guests
The location is very convient off the highway. There are also walkable places to eat and a Walmart a few mins away but seriously, had we not arrived so late, I would have looked for somewhere else to stay.
This place honestly needs to close down and rennovate! Stains all over the floors, paint missing, rust all over the doors and walls, and the room smelled funny. It was just like ick! This honestly should not have been more than $40 for the night. The only reason it got 2 stars was because the check in person and morning staff was great. The parking area is dim as well, and there were some concern about leaving the car, but there were no issues with any cars that I was aware of. There was big guy in the lobby late night when we checked in (he looked like he could have been security). No I would not stay here again with the property in this condition.
Lenin was very helpful with me
Twice my card key wouldnt open the door
Nice place and very friendly staff