There seemed to be homeless individuals all around the property. I called down to the front desk asking for a blanket since there was not one in my room and I was told I would have to come to pick it up from the front desk myself.
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酒店回复: We're sorry to hear about your experience. Your comfort and safety are very important to us, and we regret that we fell short during your stay. We’re reviewing our service policies and taking steps to ensure guests receive the assistance they need without inconvenience. We also take concerns about the surrounding environment seriously and are working with local authorities to maintain a safe atmosphere. We appreciate you bringing this to our attention.Sincerely,Vanessa Wilson Front Office Manager
4.0分
其他
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This hotel is older and a bit run down. Areas of worn carpet in the common area hallway in front of the elevator where the cleaning cart had worn it down are repaired with duct tape. Hallway outside my room was in need of vacuuming. One of the sinks in my room had a constant faucet leak and after showering I found water accumulated on the floor on the side of the toilet opposite the bathtub - clearly not from a dripping shower curtain but some bigger issue. Based on water stains on the tile, this has been going on for some time. That being said, the customer service was excellent. I arrived at midnight and the desk clerk was right there, ready to check me in. The room was clean, bed was comfy. I liked that the floors in the room were hardwood instead of the usual carpet. There was a convenient coffee maker and fridge in the room and the ice machine worked, which can’t always be said at some of the more expensive hotels I’ve stayed at. I had to do some work during my stay and the desk and chair provided were comfortable, great access to power outlets. WiFi signal was strong. This hotel was definitely a good value for the price paid, conveniently located. I would recommend.
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酒店回复: Thank you for your detailed feedback and for taking the time to share both the positives and areas where we can improve. We're glad to hear that you found the room clean, the bed comfortable, and the amenities convenient — and we truly appreciate your kind words about our customer service.That said, we’re sorry about the maintenance issues you encountered, especially the faucet leak and water accumulation in the bathroom. Your observations are helpful, and we’ve shared them with our maintenance team for prompt attention. We’re also working on longer-term upgrades to improve the condition of the common areas.We’re happy to hear you found good value in your stay and that you’d recommend us — that means a lot. We hope to welcome you back again and provide an even better experience next time.Sincerely,Vanessa WilsonFront Office Manager
1.0分
情侣出游
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Check in was fine and we liked the host but immediately upon adjusting the a/c, the room filled with dense smoke— like so thick we couldn’t breathe and it caused a thick haze in the room within seconds.
Ended up canceling our stay as a result of this and lack of another suite with jet tub.
Requested a call from the hotel manager to discuss our issues and never got a call.
Still also haven’t received a refund.
My clothes still stink like smoke.
No real remorse or apology from hotel— I should’ve pulled the fire alarm. Maybe that would’ve gotten a stronger response.
I will never use Red Lion again.
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酒店回复: Thank you for taking the time to share your experience, and we sincerely apologize for the distress you encountered during your stay. We understand how upsetting and unacceptable it must have been to deal with smoke in your room, and we’re very sorry that this impacted your visit so significantly.We did process a refund on our end shortly after your departure. Since your reservation was made through *******, the refund must be finalized by them in order to return the funds to your account. We kindly recommend contacting ******* directly to complete this process.We’re also sorry to hear that you didn’t receive a follow-up call as requested. That is not the level of communication we strive for, and we will be addressing this internally to ensure future guests are responded to promptly.Your feedback is being taken seriously, and we’re investigating the issue with the A/C unit to prevent anything like this from happening again. We truly regret that this was your impression of our hotel and brand, and we hope you might consider giving us another opportunity in the future.
1.0分
其他
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Maybe the sheets had been changed?…still garbage on floor from previous guests, bathroom floor was filthy. No latch on bathroom door obviously had been broken down before.
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酒店回复: Thank you for your feedback, and we’re truly sorry to hear about the condition of your room. This is far from the standard we aim to provide, and we apologize for the cleanliness issues and maintenance concerns you experienced.We will be addressing this with our housekeeping and maintenance teams immediately to ensure this doesn’t happen again. Your comments are important to us, and we appreciate you bringing them to our attention.If you’re open to it, we’d welcome the opportunity to speak with you directly and make things right.
1.0分
其他
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This hotel needs to be shut down immediately and redone. It is in really bad shape and I’m trying to be positive but it is the worst hotel I’ve ever stayed in my daughter made it one night and left by 9 AM in the morning to go to a new hotel. There’s no locks on the door in the hotel no deadbolt at least every door is broken from a fire that they had a year before the fire department had to kick in the doors it is in dire Conditions
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酒店回复: Thank you for sharing your concerns. We are deeply sorry to hear that your stay—and your daughter’s—fell far short of expectations. Guest safety and comfort are our highest priorities, and we take your feedback about door locks and the hotel’s condition very seriously.We want to assure you that significant efforts and repairs have been made since the fire incident to improve the property, but it’s clear from your experience that more work is needed. We are actively addressing these issues to ensure a safe and comfortable environment for all our guests.Your feedback is invaluable in helping us identify where we need to improve, and we truly appreciate you bringing this to our attention. If you’d be open to discussing this further, we’d welcome the chance to speak with you directly.
3.0分
其他
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The ac didn’t work for one which was very uncomfortable all night. We also paid $14 for breakfast which should have been served until 10 but by 9:30 they had already stopped cooking.
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酒店回复: Thank you for taking the time to share your experience with us. I'm sorry to hear that your stay was impacted by the A/C issue and the breakfast service falling short of expectations — that’s certainly not the standard we aim to provide.Your comfort is very important to us, and I completely understand how a malfunctioning A/C can make for a difficult night. We’ll also be reviewing the breakfast service with our team, as it should absolutely have been available until the posted time. Your feedback helps us identify where we need to do better.We appreciate your honesty and the opportunity to improve. If you’d consider giving us another chance in the future, we’d love the opportunity to provide a more comfortable and enjoyable stay.Warm regards,Vanessa WilsonFront Office Manager
洒店挺不错，很干净，还提供早餐
我只住了一晚，但与该地区其他经济型酒店相比，这家是最干净的。入住期间我没有在酒店用餐或使用其他设施。
房间宽敞，早餐也很方便。前台乐于解答疑问并解决任何问题。
它肯定需要维修，有一些东西坏了，比如淋浴水龙头和电话，而且走廊和电梯很脏。
There seemed to be homeless individuals all around the property. I called down to the front desk asking for a blanket since there was not one in my room and I was told I would have to come to pick it up from the front desk myself.
This hotel is older and a bit run down. Areas of worn carpet in the common area hallway in front of the elevator where the cleaning cart had worn it down are repaired with duct tape. Hallway outside my room was in need of vacuuming. One of the sinks in my room had a constant faucet leak and after showering I found water accumulated on the floor on the side of the toilet opposite the bathtub - clearly not from a dripping shower curtain but some bigger issue. Based on water stains on the tile, this has been going on for some time. That being said, the customer service was excellent. I arrived at midnight and the desk clerk was right there, ready to check me in. The room was clean, bed was comfy. I liked that the floors in the room were hardwood instead of the usual carpet. There was a convenient coffee maker and fridge in the room and the ice machine worked, which can’t always be said at some of the more expensive hotels I’ve stayed at. I had to do some work during my stay and the desk and chair provided were comfortable, great access to power outlets. WiFi signal was strong. This hotel was definitely a good value for the price paid, conveniently located. I would recommend.
Check in was fine and we liked the host but immediately upon adjusting the a/c, the room filled with dense smoke— like so thick we couldn’t breathe and it caused a thick haze in the room within seconds.
Ended up canceling our stay as a result of this and lack of another suite with jet tub.
Requested a call from the hotel manager to discuss our issues and never got a call.
Still also haven’t received a refund.
My clothes still stink like smoke.
No real remorse or apology from hotel— I should’ve pulled the fire alarm. Maybe that would’ve gotten a stronger response.
I will never use Red Lion again.
Maybe the sheets had been changed?…still garbage on floor from previous guests, bathroom floor was filthy. No latch on bathroom door obviously had been broken down before.
This hotel needs to be shut down immediately and redone. It is in really bad shape and I’m trying to be positive but it is the worst hotel I’ve ever stayed in my daughter made it one night and left by 9 AM in the morning to go to a new hotel. There’s no locks on the door in the hotel no deadbolt at least every door is broken from a fire that they had a year before the fire department had to kick in the doors it is in dire Conditions
The ac didn’t work for one which was very uncomfortable all night. We also paid $14 for breakfast which should have been served until 10 but by 9:30 they had already stopped cooking.