No food options for breakfast. The coffee shop had no food options and the on site restaurant does not open till 4pm. Rooftop bar cosed for private events and otherwise opens at 4pm as well. If you stay here you will need to leave premisses for anything other than dinner.
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酒店回复: Dear Michael, We regret the inconvenience you experienced regarding our breakfast service. We have shared your feedback with the appropriate individuals. Additionally, we regret not meeting every expectation concerning access to our rooftop bar. Your comments will be shared with our staff, and we will use them to improve going forward. We hope to have another opportunity to show you the hospitality you deserve. Sincerely,Drew SchneiderGeneral Manager
3.0分
其他
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Definitely cheap on amenities. Old elevators at this location always make getting to your room a task. One was out of order, which wasn’t their fault but every time I stay here it’s always a big wait for the elevator. Staff slightly rude at one point. Had a few other minor issues but overall just not worth the price.
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酒店回复: Dear John,Thank you for taking the time to share your feedback. We are sorry to hear about the elevator issues you experienced. We understand how frustrating that can be, and we’ll review your comments with our team to improve our maintenance. We also apologize for the unfavorable interaction you had with our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely,Drew SchneiderGeneral Manager
4.0分
朋友出游
Extremely walkable area of the city. The hotel gives a boutique experience with tons of options for food and entertainment. Staff was kind and hospitable.
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酒店回复: Dear Crystle, We are thrilled to know you loved our beautiful property and that our location made your visit even better. It is fantastic to know our associates left a positive impression and that several amenities and restaurants added value to your visit. Thank you for staying at Hotel Lincoln, and we look forward to seeing you again soon. Sincerely,Drew SchneiderGeneral Manager
3.0分
其他
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Fantastic location by the park, great neighborhood, convenient to buses and downtown. Disappointed by our booking experience - we were not given the room we booked (and paid more for, and called ahead to make sure it was showing up properly in Hyatt's system), and no one mentioned the downgrade until we looked at the room and then inquired, as though they hoped we wouldn't notice. That left more of a bad feeling for me than the downgrade, to be honest. Clearly overbooking is a problem at this property (per other reviews). Other than that uncomfortable encounter, staff was very nice. Our room was very clean but felt a little underfurnished. Hotel restaurant was pleasant, in-house cafe had great pastries and good coffee but not much else, cool rooftop bar area seems to be run more like a club, with bumping music and a disaffected door guard -- did not feel very welcome up there. Lots of potential for this property to be a great place if a few things were done a little differently?
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酒店回复: Dear Chrissa, While we are glad our location was convenient for your visit, we're truly sorry for the frustrations you experienced due to not receiving the room you booked. Please know that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. Additionally, it's disappointing to learn that not all our team members provided the exemplary service we strive for. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Sincerely,Drew SchneiderGeneral Manager
1.0分
情侣出游
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We had to move 3 times into different rooms!! 1st we paid for a king and got a double bed, 2nd the room had such a strong smell of smoke, we had to move !! 3rd room appeared to be recently renovated but ( the shower did not drain ) they did have it cleaned out, and we stayed. Prices are way too high for everything !!
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酒店回复: Dear James, We appreciate you taking the time to share your thoughts. It is essential to us that every part of your stay is exceptional; therefore, we are very sorry to know that the rooms you were in did not meet your expectations. Your experience is not representative of our usual performance, and we will address these with our housekeeping and maintenance teams to ensure that all areas of concern are effectively resolved to prevent such lapses in the future. We are very grateful for your patience, and we hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Sincerely,Drew SchneiderGeneral Manager
4.0分
情侣出游
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It was a great place but the rooms could use some updating. My bathroom had some mold on the ceiling above the shower. Great area though-right across from Lincoln Park
Beautiful views
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酒店回复: Dear Valued Guest, We are delighted you could admire the magnificent views of tree-lined Lincoln Park and Lake Michigan from our ideally situated hotel. However, we deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Since receiving your feedback, we have addressed these issues appropriately with our housekeeping team to ensure that every room is immaculate and welcoming going forward. Additionally, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We appreciate your patience, and we hope to have the pleasure of welcoming you back to Hotel Lincoln in the future. Sincerely,Drew SchneiderGeneral Manager
就在湖边，定的湖景房，能看见湖。楼下过了马路就是林肯公园和历史博物馆。很方便。
楼下用餐区有更多选择。顶层区域很棒，但是没有预订就不能享用晚餐，这有点不方便。
我们入住期间确实遇到了一些问题，但总的来说，我们很喜欢这里古雅的氛围和优越的地理位置。我想我们还会再来。较小的房间不适合两个人住。我们因此升级了房间，新房间很漂亮，我们很喜欢。可惜的是，电视挂在墙上不牢固，所以不得不拆掉，而且淋浴间也堵住了。由于这些小问题，工作人员提出帮我们换房间，但我们刚搬走，明天早上就要离开，所以我们选择继续住在原来的房间里。我们在屋顶餐厅的体验不太好，但很喜欢咖啡馆。有些前台工作人员非常棒，有些则很差劲。
总而言之，我觉得我们一定会再次选择林肯酒店。
林肯酒店点评
房间很温馨，虽然不大，但布置得很好，很有品味，不会有局促的感觉。窗外的公园景色也不错。
不过我用的房间浴缸的淋浴喷头只有一半的水是从上面流出来的，剩下的都是从下面流出来的，洗澡很不方便。房间里的暖气声音太大，开着暖气很难入睡。
No food options for breakfast. The coffee shop had no food options and the on site restaurant does not open till 4pm. Rooftop bar cosed for private events and otherwise opens at 4pm as well. If you stay here you will need to leave premisses for anything other than dinner.
Definitely cheap on amenities. Old elevators at this location always make getting to your room a task. One was out of order, which wasn’t their fault but every time I stay here it’s always a big wait for the elevator. Staff slightly rude at one point. Had a few other minor issues but overall just not worth the price.
Extremely walkable area of the city. The hotel gives a boutique experience with tons of options for food and entertainment. Staff was kind and hospitable.
Fantastic location by the park, great neighborhood, convenient to buses and downtown. Disappointed by our booking experience - we were not given the room we booked (and paid more for, and called ahead to make sure it was showing up properly in Hyatt's system), and no one mentioned the downgrade until we looked at the room and then inquired, as though they hoped we wouldn't notice. That left more of a bad feeling for me than the downgrade, to be honest. Clearly overbooking is a problem at this property (per other reviews). Other than that uncomfortable encounter, staff was very nice. Our room was very clean but felt a little underfurnished. Hotel restaurant was pleasant, in-house cafe had great pastries and good coffee but not much else, cool rooftop bar area seems to be run more like a club, with bumping music and a disaffected door guard -- did not feel very welcome up there. Lots of potential for this property to be a great place if a few things were done a little differently?
We had to move 3 times into different rooms!! 1st we paid for a king and got a double bed, 2nd the room had such a strong smell of smoke, we had to move !! 3rd room appeared to be recently renovated but ( the shower did not drain ) they did have it cleaned out, and we stayed. Prices are way too high for everything !!
It was a great place but the rooms could use some updating. My bathroom had some mold on the ceiling above the shower. Great area though-right across from Lincoln Park
Beautiful views