The people were very friendly and helpful. There is one thing that I believe needs to be addressed and it’s that the bathtubs were peeling and had rust stops. They need to be replaced. This is NOT on the housekeeping team. There is also some mold in the grout near the tub that needs a proper cleaning or replacement
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酒店回复: Thanks very much for taking the time to write a review after your recent stay with us. We strive to provide each guest with excellent customer service and we're glad you received both friendly and helpful interactions with our staff. Regarding some of the concerns you mentioned, we will provide this feedback to the appropriate department teams to address and correct as needed. We thank you again for staying with us and look forward to a future opportunity to provide you an even better experience. Regards, Melbourne All Suites Inn
5.0分
其他
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Love it here it is the best!! beds are comfortable as heck and all we need is a king bed and it will be excellent. Well its excellent every time anyway!! I've been at least three time we are about to book a room now!!! see you in June!! and august and maybe July
1.0分
朋友出游
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called the hotel at 12pm and 4pm and let them know i would be there between 12-1 am. when i pulled up at 1240 the woman working was just locking up even though the office closes at 12am. She would not have been there that late if she wasnt waiting for me to get there. i paid for the room and got screwed out of it. Now they will not do anything to fix it. DO NOT. I repeat DO NOT stay there
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酒店回复: We apologize that you had an issue when checking in after hours. It is CLEARLY stated on our website that the office closes at MIDNIGHT. Check in time is 3PM. Any reservation checking in after 12 MIDNIGHT would be referred to the emergency number on the Front Door for assitance.
5.0分
家庭亲子
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Great rooms really spacious clean and well stocked loved the court yard with the fire pit beautiful and well kept up with well worth the price and the staff was very kind
酒店回复: Thank You!!!
5.0分
家庭亲子
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You need to put some kind of lighting over the sink in the kitchen area, also grab bars and non slip surfaces in the bathtubs. We have been staying there since you first opened and we keep coming back. Breakfasts are excellent as well as the staff. Thanks again!
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酒店回复: Thank you so much for your review. We appreciate all of your feedback and we thank you for your repeat business. We look forward to your next stay with us
5.0分
朋友出游
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This is our 6th year staying here for an extended winter stay. The room is exactly what we need for an extended winter stay. The property offers lovely outside areas for socializing. It's a very unique property that feels much like a resort at a fabulous price. The staff at the property continues to be exceptional from Jennifer the asst manager to the breakfast staff, front desk staff, housekeeping staff.... (however Evelyn and Tammy are the queens of housekeeping) .....to the maintenance staff...... (both Pedro's) working hard to continue to service guests and maintain a highly used property. I hope the PAC group will continue to invest in keeping this property at a high level of maintenance. The only negatives have nothing to do with staff or property owners, its the lack of respect guests give to the property and others staying here. We look forward to our return stay next winter! Every year we add a few more weeks.
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酒店回复: We are so pleased that you have chosen our hotel year after year for your extended holiday stay. We appreciate all your feedback good and bad. It allows us to continue to build and better ourselves. All of your comments and concerns will be forwarded to the proper departments so that we will be able to better serve all of guests. We look forward to your future stays with us
5.0分
其他
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This is such a great place to stay. Big spacious clean rooms. The staff is extremely friendly and helpful. They have security at night so no riff raff hanging around. There's a fire pit and small gym as well.
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酒店回复: Hi Dgmanager3588, Thanks very much for taking the time to write a review after your recent stay with us. We strive to provide each guest with excellent customer service and we're glad you received it! We are thrilled to hear that you enjoyed our property and our spacious rooms. We look forward to having you back again in the future!
5.0分
其他
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The room was nice, clean, and it was nice having basically a 2 room apartment. The beds were a good size and the couch with hindrances hide-a-bed was a good size as well. The mini kitchen was a good size, but only had a microwave and fridge.
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酒店回复: Thank you so much for your review. We are pleased that you liked your spacious room stay! We look forward to your future stays with us.
好，很好，不错
前台接待一般，其余没看见任何工作人员，床上有蟑螂
The people were very friendly and helpful. There is one thing that I believe needs to be addressed and it’s that the bathtubs were peeling and had rust stops. They need to be replaced. This is NOT on the housekeeping team. There is also some mold in the grout near the tub that needs a proper cleaning or replacement
Love it here it is the best!! beds are comfortable as heck and all we need is a king bed and it will be excellent. Well its excellent every time anyway!! I've been at least three time we are about to book a room now!!! see you in June!! and august and maybe July
called the hotel at 12pm and 4pm and let them know i would be there between 12-1 am. when i pulled up at 1240 the woman working was just locking up even though the office closes at 12am. She would not have been there that late if she wasnt waiting for me to get there. i paid for the room and got screwed out of it. Now they will not do anything to fix it. DO NOT. I repeat DO NOT stay there
Great rooms really spacious clean and well stocked loved the court yard with the fire pit beautiful and well kept up with well worth the price and the staff was very kind
You need to put some kind of lighting over the sink in the kitchen area, also grab bars and non slip surfaces in the bathtubs. We have been staying there since you first opened and we keep coming back. Breakfasts are excellent as well as the staff. Thanks again!
This is our 6th year staying here for an extended winter stay. The room is exactly what we need for an extended winter stay. The property offers lovely outside areas for socializing. It's a very unique property that feels much like a resort at a fabulous price. The staff at the property continues to be exceptional from Jennifer the asst manager to the breakfast staff, front desk staff, housekeeping staff.... (however Evelyn and Tammy are the queens of housekeeping) .....to the maintenance staff...... (both Pedro's) working hard to continue to service guests and maintain a highly used property. I hope the PAC group will continue to invest in keeping this property at a high level of maintenance. The only negatives have nothing to do with staff or property owners, its the lack of respect guests give to the property and others staying here. We look forward to our return stay next winter! Every year we add a few more weeks.
This is such a great place to stay. Big spacious clean rooms. The staff is extremely friendly and helpful. They have security at night so no riff raff hanging around. There's a fire pit and small gym as well.
The room was nice, clean, and it was nice having basically a 2 room apartment. The beds were a good size and the couch with hindrances hide-a-bed was a good size as well. The mini kitchen was a good size, but only had a microwave and fridge.