酒店回复: Dear Lorraine, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff, but we’re very sorry to hear that the condition of the property did not meet your expectations.Please accept our sincere apologies for the delay in responding—there has been a recent change in management, and we’re actively working to address guest concerns and improve the overall experience.We understand how important comfort and cleanliness are, and we’re disappointed to hear about the issues you encountered, especially with the carpet condition and the air quality in your room. Your experience does not reflect the standard we strive to provide.We want you to know that major renovations are planned for this summer, including updates to our guest rooms and common areas. We’re committed to making meaningful improvements and hope to earn back your trust in the future.Thank you again for your honest feedback, and we wish you all the best in your travels.
酒店回复: Dear Gordon,Thank you for your feedback. We're glad to hear you found the hotel nice and clean, but we’re sorry to learn that the bed size and sleeping arrangements did not meet your expectations. To clarify, our rooms with two beds are equipped with double (full-size) beds, not queen-size. We understand this can feel cramped for a family of four, and we apologize for any confusion.Unfortunately, due to fire safety regulations set by the Fire Marshal, we are not permitted to place rollaway beds in rooms with two beds, as it would create a fire hazard.We also want to apologize for the delayed response — there has been a recent change in management, and we’re working hard to ensure all guest feedback is addressed. Thank you again for your comments, and we hope to have the opportunity to better accommodate you in the future.
酒店回复: Dear Joseph, Thank you for your thoughtful feedback and for highlighting the comfort of the king bed and our friendly staff. We’re sorry to hear the pull-out sofa bed did not meet your expectations and that you had to call for a sheet — that’s not the seamless experience we aim to provide. Please know we’re actively addressing these concerns to improve for future stays. We appreciate your understanding and hope to welcome you back for an even better experience next time!
4.0分
其他
原文
翻译提供方：Google
我的电视使用体验糟透了。电视指南与电视上的实际频道完全不符。这导致电视根本没法用。
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酒店回复: Dear David,Thank you for taking the time to share your feedback, and for giving us a rating of 8/10 — we truly appreciate it!Please accept our sincere apologies for the delay in responding to your review. We’ve recently gone through a change in management and are actively working to improve both our communication and the overall guest experience.We’re very sorry to hear about the issue you had with the TV and the guide not matching the channels. That certainly doesn’t meet the standard we aim to provide, and we understand how frustrating that must have been. We’ve taken note of your comments and are addressing this with our team to prevent future occurrences.We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.
3.0分
其他
原文
翻译提供方：Google
路过住一晚还可以
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酒店回复: Dear Sylvia, Thank you for your time in sharing feedback. We are glad we could provide a convenient stop for your travels and will continue working to make stays even better for our guests.
5.0分
其他
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The staff was very friendly and helpful!! And they just loved my Beagle! The room was clean and had everything I needed! Bed was comfy too!! The only thing that needed fixing was the toilet seat , it slid when you sat down in it , but other than that it was a great experience (room 120)
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酒店回复: Dear Caroline, Thank you for taking the time to share your experience! We’re thrilled to hear our friendly, helpful team made you feel welcome—and that your sweet Beagle enjoyed the stay too! It’s great to know your room was clean, comfortable, and had everything you needed. We appreciate you letting us know about the toilet seat in Room 120 as well; we’ll make sure maintenance takes care of that right away.Thank you again for your wonderful 10/10 score. We’re so glad you stayed with us and hope to see you both again on your next trip!
5.0分
情侣出游
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Good location near highway without being noisy. Small, cozy room, just a touch dirty in bathtub and I prefer warm not cool lights, but overall comfortable for what we needed.
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酒店回复: Dear Kendra, Thank you so much for the fantastic 10/10 score! We’re happy to hear our convenient location and cozy rooms were a good fit for your stay. We also appreciate your notes about the bathtub and lighting—feedback like yours helps us continue to improve.Thank you for your time in sharing your experience, and thank you for choosing us. If your travels bring you back this way, we hope to see you again!
3.0分
其他
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I was billed for a "pet charge" when I do not have a pet. I had to call the hotel to have this rectified.
The "lemon-infused water" in the lobby was old and tasted moldy.
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酒店回复: Dear Barbara, Thank you for sharing your feedback with us. We’re very sorry for the inconvenience caused by the incorrect pet charge and appreciate you taking the time to call so we could correct it right away. We’ll also be addressing your comment about the lemon-infused water with our team to ensure it’s always fresh and enjoyable for our guests.
4.0分
家庭亲子
Friendly staff and very clean rooms. Bathroom was fairly small but clean. Overall it was fine. We were busy and literally only slept there.
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酒店回复: Dear Karen, Thank you for taking the time to share your experience with us! We're glad to hear our friendly team and clean rooms made a positive impression during your stay. While the bathroom felt a bit small, we are happy that your room, overall, met your needs for a comfortable rest during your busy trip. We appreciate you choosing us, and if your travels bring you back this way, we’d love to welcome you again!
房间干净舒适，前台服务很好，住得很愉快。
可惜这家酒店已经过了鼎盛时期！员工很友善，但酒店本身很糟糕。地毯上满是污渍……我走进一楼的房间，一股浓重的霉味扑面而来。我不得不把门敞开，把空调开到最大才能让空气流通！为了不让霉味蔓延，我不得不把空调开到最低，风扇开到最大！我不敢光脚走进那个房间……走廊里的地毯也沾满了污渍！我女朋友和其他房间的空调都出了问题。我们去葛培理湾参加一个会议……我很失望，因为这是离他们最近的酒店，但我不会再去了！
酒店不错，干净整洁。不过需要注意的是……我们的房间描述说可以住两个成人和两个孩子，但实际上不行。床很小，而且不是大号床……标准尺寸的床非常狭窄，睡觉很困难，而且没有空间放折叠床。
总体来说，入住体验不错。工作人员很友好，房间很干净。特大床非常舒适。折叠沙发床确实有些过时了，弹簧基本都变形了。不得不打电话去拿床单。除此之外，体验还不错。
我的电视使用体验糟透了。电视指南与电视上的实际频道完全不符。这导致电视根本没法用。
路过住一晚还可以
The staff was very friendly and helpful!! And they just loved my Beagle! The room was clean and had everything I needed! Bed was comfy too!! The only thing that needed fixing was the toilet seat , it slid when you sat down in it , but other than that it was a great experience (room 120)
Good location near highway without being noisy. Small, cozy room, just a touch dirty in bathtub and I prefer warm not cool lights, but overall comfortable for what we needed.
I was billed for a "pet charge" when I do not have a pet. I had to call the hotel to have this rectified.
The "lemon-infused water" in the lobby was old and tasted moldy.
Friendly staff and very clean rooms. Bathroom was fairly small but clean. Overall it was fine. We were busy and literally only slept there.