酒店回复: Dear Lorraine, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff, but we’re very sorry to hear that the condition of the property did not meet your expectations.Please accept our sincere apologies for the delay in responding—there has been a recent change in management, and we’re actively working to address guest concerns and improve the overall experience.We understand how important comfort and cleanliness are, and we’re disappointed to hear about the issues you encountered, especially with the carpet condition and the air quality in your room. Your experience does not reflect the standard we strive to provide.We want you to know that major renovations are planned for this summer, including updates to our guest rooms and common areas. We’re committed to making meaningful improvements and hope to earn back your trust in the future.Thank you again for your honest feedback, and we wish you all the best in your travels.
酒店回复: Dear Gordon,Thank you for your feedback. We're glad to hear you found the hotel nice and clean, but we’re sorry to learn that the bed size and sleeping arrangements did not meet your expectations. To clarify, our rooms with two beds are equipped with double (full-size) beds, not queen-size. We understand this can feel cramped for a family of four, and we apologize for any confusion.Unfortunately, due to fire safety regulations set by the Fire Marshal, we are not permitted to place rollaway beds in rooms with two beds, as it would create a fire hazard.We also want to apologize for the delayed response — there has been a recent change in management, and we’re working hard to ensure all guest feedback is addressed. Thank you again for your comments, and we hope to have the opportunity to better accommodate you in the future.
酒店回复: Dear Joseph, Thank you for your thoughtful feedback and for highlighting the comfort of the king bed and our friendly staff. We’re sorry to hear the pull-out sofa bed did not meet your expectations and that you had to call for a sheet — that’s not the seamless experience we aim to provide. Please know we’re actively addressing these concerns to improve for future stays. We appreciate your understanding and hope to welcome you back for an even better experience next time!
4.0分
其他
原文
翻译提供方：Google
我的电视使用体验糟透了。电视指南与电视上的实际频道完全不符。这导致电视根本没法用。
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酒店回复: Dear David,Thank you for taking the time to share your feedback, and for giving us a rating of 8/10 — we truly appreciate it!Please accept our sincere apologies for the delay in responding to your review. We’ve recently gone through a change in management and are actively working to improve both our communication and the overall guest experience.We’re very sorry to hear about the issue you had with the TV and the guide not matching the channels. That certainly doesn’t meet the standard we aim to provide, and we understand how frustrating that must have been. We’ve taken note of your comments and are addressing this with our team to prevent future occurrences.We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.
3.0分
其他
原文
翻译提供方：Google
路过住一晚还可以
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酒店回复: Dear Sylvia, Thank you for your time in sharing feedback. We are glad we could provide a convenient stop for your travels and will continue working to make stays even better for our guests.
1.0分
其他
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smells like bleach other cleaners and frebreeze with NO ventilation and windows permanently closed. could not breathe. left immediately and lost my $469 fees as they were none refundable. dont go here Yuck
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酒店回复: Dear Tammy, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that you found the air quality in your room so uncomfortable. Your comments have been shared with our housekeeping team so we can review our cleaning and ventilation practices to ensure this does not happen again. We regret that your stay didn’t meet expectations and appreciate you taking the time to let us know.
3.0分
其他
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The first thing walking in you notice is the smell of disinfectant. The breakfast area was disgusting and the food was subpar. There was no service. The room was clean and the bed was super comfortable. There was no desk chair or anywhere to sit beside the bed.
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酒店回复: Dear Sheila, Thank you for taking the time to share your feedback. We’re glad to hear your room was clean and the bed comfortable. We will be working with our breakfast team to make improvements. The desk chair was missing because several of our older chairs had reached the end of their usable life and needed to go ahead and be removed. We are only a few weeks away from getting all new furniture throughout the whole building. We appreciate your input and hope to welcome you back to see all the updates!
5.0分
其他
Room was clean and comfortable. Interactions with staff were positive and friendly. Very convenient to the BRP and other places.
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酒店回复: Dear John, Thank you so much for your kind review! We’re thrilled to hear you found your room clean and comfortable and enjoyed friendly interactions with our team. It’s wonderful that our location was convenient for exploring the Blue Ridge Parkway and other nearby spots. We truly appreciate your feedback and would love to welcome you back anytime!
1.0分
情侣出游
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Unless there is no other choice, this is a hard pass! Breakfast until 10, unless the guy says it’s “close to 10, I’m not making more eggs”. It was 9:35am. Unless, you specifically ask them to refresh the room, which you must the day before you want it done, and they say you never asked…but you did….
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酒店回复: We’re very sorry to hear that your experience did not meet expectations. Your comments about breakfast service and housekeeping have been shared with our team so we can ensure better communication and consistency moving forward. We appreciate your feedback—it helps us improve for all of our guests.
房间干净舒适，前台服务很好，住得很愉快。
可惜这家酒店已经过了鼎盛时期！员工很友善，但酒店本身很糟糕。地毯上满是污渍……我走进一楼的房间，一股浓重的霉味扑面而来。我不得不把门敞开，把空调开到最大才能让空气流通！为了不让霉味蔓延，我不得不把空调开到最低，风扇开到最大！我不敢光脚走进那个房间……走廊里的地毯也沾满了污渍！我女朋友和其他房间的空调都出了问题。我们去葛培理湾参加一个会议……我很失望，因为这是离他们最近的酒店，但我不会再去了！
酒店不错，干净整洁。不过需要注意的是……我们的房间描述说可以住两个成人和两个孩子，但实际上不行。床很小，而且不是大号床……标准尺寸的床非常狭窄，睡觉很困难，而且没有空间放折叠床。
总体来说，入住体验不错。工作人员很友好，房间很干净。特大床非常舒适。折叠沙发床确实有些过时了，弹簧基本都变形了。不得不打电话去拿床单。除此之外，体验还不错。
我的电视使用体验糟透了。电视指南与电视上的实际频道完全不符。这导致电视根本没法用。
路过住一晚还可以
smells like bleach other cleaners and frebreeze with NO ventilation and windows permanently closed. could not breathe. left immediately and lost my $469 fees as they were none refundable. dont go here Yuck
The first thing walking in you notice is the smell of disinfectant. The breakfast area was disgusting and the food was subpar. There was no service. The room was clean and the bed was super comfortable. There was no desk chair or anywhere to sit beside the bed.
Room was clean and comfortable. Interactions with staff were positive and friendly. Very convenient to the BRP and other places.
Unless there is no other choice, this is a hard pass! Breakfast until 10, unless the guy says it’s “close to 10, I’m not making more eggs”. It was 9:35am. Unless, you specifically ask them to refresh the room, which you must the day before you want it done, and they say you never asked…but you did….