酒店回复: Dear Elisa, Thank you for taking the time to share your recent experience. We sincerely apologize that the cleanliness of your room did not meet your expectations. A well-maintained space with fresh linens and a pleasant environment is fundamental to a comfortable stay, and we regret that this was not reflected during your visit. We’re reviewing our housekeeping standards and processes to ensure a higher level of cleanliness and attentiveness moving forward. Your feedback is truly valuable, and we’re committed to making the necessary improvements to better serve our guests. We look forward to the opportunity to provide an improved experience in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
没有意见
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酒店回复: Dear Karl, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management
5.0分
家庭亲子
This isn’t a fancy hotel, but it was very clean, quiet, comfortable and staff very friendly and welcoming. I would definitely stay here again.
2.0分
其他
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The front desk staff person did not smile at me on arrival or at any time during check in. There was trash on the corridor floor and when I finally informed the front desk the trash remained for several hours
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酒店回复: Dear Vicki, Thank you for taking the time to share your experience. We truly regret that your arrival did not feel as welcoming as it should and that the attention to cleanliness in the corridor fell short of expectations. Providing a warm reception and maintaining a well-kept environment are both very important to us, and your observations will be shared with our team to ensure improvements. We hope you will consider giving us another chance to provide the level of care and hospitality you deserve.Sincerely,Hotel Management
5.0分
其他
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nice staff, i had to check in late and out early and they were very accommodating. area felt safe & secure and the rooms were sizable and clean (i had a single) very nice shower & bathroom.
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酒店回复: Dear Jillian, Thank you for taking the time to share your positive experience at Extended StayAmerica. We are delighted to know that our staff could accommodate your late check-in and early check-out smoothly, as guest convenience is always a top priority. It is wonderful to hear that you felt safe and secure in our location and enjoyed the comfort of your spacious and clean room. We are especially glad that the shower and bathroom met your expectations. Your kind words encourage our team to continue providing exceptional service. We look forward to welcoming you back.Sincerely, Hotel Management
1.0分
其他
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According to corporate, this chains hotels that are pet friendly are supposed to accept cats and dogs. When we arrived at this pet friendly hotel they refued to accept our cats so we had to keep driving all night...now I am struggling to get a refund from customer service...no one calls me back when they say...
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酒店回复: Dear Maddox, We sincerely apologize for the frustration and inconvenience you encountered regarding our pet policy. We understand how disappointing it must have been to arrive expecting a pet-friendly stay and then be unable to check in with your cats. We are also very sorry to hear about the difficulties you have faced in trying to resolve your refund through customer service. Please know your concerns about the refund has been escalated to our management team for immediate review and corrective action. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
2.0分
情侣出游
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The day after my stay, my arm itched a lot. I had several fresh bites up my forearm that turned into welts. This is consistent with bed bugs. Now I'm double washing my clothes from the trip. I have picture's.
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酒店回复: Dear Micaela, We sincerely apologize for the discomfort and inconvenience you experienced following your stay. We take reports of pests very seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Please know your feedback is being taken seriously and will help drive urgent improvements. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management
3.0分
其他
We choose this hotel because the reviews were all good. We had to hit it on a bad day
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酒店回复: Dear Mark, Thank you for reviewing our hotel. While it’s disappointing to know your visit didn’t reflect the experience you anticipated, we appreciate your understanding and honesty. We strive to deliver the same high level of comfort and service that so many guests enjoy, and your comments remind us how important consistency is. Please know your feedback is valued as we continue to enhance our efforts. We’d be grateful for the chance to welcome you back in the future and provide the experience that first inspired you to choose us.Sincerely,Hotel Management
5.0分
其他
Had everything I needed. Kitchen was an unexpected bounds. Very spacious. I’d stay here again.
2.0分
家庭亲子
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Very dirty and needs major attention. The floors were gross, cobwebs all over and ants. The bathroom sink wouldn’t drain and brought hair up when I used it. We ended up leaving and going somewhere else.
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酒店回复: Dear Kelly, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not to your satisfaction. Our housekeeping staff works diligently; therefore, we regret not being aware of the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, so you can experience our commitment to exceptional hospitality. Sincerely,Hotel Management
地板很脏，满是黏糊糊的污垢，好像没打扫过似的。闻起来很脏。我们去要求换新的枕套，因为枕头味道太重，他们给了我们枕套和空气清新剂。
没有意见
This isn’t a fancy hotel, but it was very clean, quiet, comfortable and staff very friendly and welcoming. I would definitely stay here again.
The front desk staff person did not smile at me on arrival or at any time during check in. There was trash on the corridor floor and when I finally informed the front desk the trash remained for several hours
nice staff, i had to check in late and out early and they were very accommodating. area felt safe & secure and the rooms were sizable and clean (i had a single) very nice shower & bathroom.
According to corporate, this chains hotels that are pet friendly are supposed to accept cats and dogs. When we arrived at this pet friendly hotel they refued to accept our cats so we had to keep driving all night...now I am struggling to get a refund from customer service...no one calls me back when they say...
The day after my stay, my arm itched a lot. I had several fresh bites up my forearm that turned into welts. This is consistent with bed bugs. Now I'm double washing my clothes from the trip. I have picture's.
We choose this hotel because the reviews were all good. We had to hit it on a bad day
Had everything I needed. Kitchen was an unexpected bounds. Very spacious. I’d stay here again.
Very dirty and needs major attention. The floors were gross, cobwebs all over and ants. The bathroom sink wouldn’t drain and brought hair up when I used it. We ended up leaving and going somewhere else.