酒店回复: Dear Claudia,Thank you for your continued feedback. We’re sorry to hear that your recent experiences were not as positive as previous stays. We apologize for the decline in breakfast quality, the communication issues at the reception desk, and the cleanliness concerns. We also regret the inconvenience caused by the shower. These matters will be addressed with our team to ensure improvements are made. We value your loyalty and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
酒店回复: Dear Connie,Thank you for your feedback. We’re glad to hear the room was decent and the bed comfortable for your overnight stay. Being close to Minglewood Hall is definitely a plus for concertgoers, and we appreciate your practical tip about using Uber. We understand your concerns about the surrounding area and safety, and will continue working to provide a secure environment. We’d be happy to welcome you again for your next concert visit.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience. We apologize for the delay in having your room ready and for any disappointment regarding the property photos. We understand your concerns about the location and safety, and we appreciate your honest feedback. We're glad to hear the room itself was clean and up to date. Your comments help us improve, and we hope you find a perfect fit for your future stays.Sincerely, Hotel Manager
酒店回复: Dear Isaac,Thank you for your thoughtful review! We're so glad to hear you appreciated the well-maintained property, friendly staff, and the value we provide. We understand your concerns about the noisy AC unit and light coming in under the door, and we’ll certainly look into ways to improve these aspects for a more comfortable stay. We're happy to know you'll choose us again on your next visit, and we look forward to welcoming you back!Sincerely, Hotel Manager
酒店回复: Dear Lillian,Thank you for sharing your experience. We're glad to hear that the restaurant staff was kind, but we're sorry for the discomfort and inflexibility regarding your early checkout request. Guest safety is important, especially in severe weather, and we regret that we couldn't accommodate your situation. We also understand your concerns about the environment at the front desk and will address this internally. We appreciate your feedback and hope for the chance to provide a better experience in the future.Sincerely, Hotel Manager
酒店回复: Dear Royjetta,We deeply apologize for the inconvenience you experienced during your stay. What you’ve described is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been. Please know that we take your concerns seriously, and we will investigate the issues you raised to ensure this does not happen in the future. We value your feedback, and we will work hard to improve our processes to provide a more seamless experience for our future guests. Hope you will visit again.Sincerely, Hotel Manager
酒店回复: Dear Fannie,Thank you for taking the time to share your experience. We're glad to hear that you enjoyed your stay overall and found the property clean. We apologize for the discomfort caused by the toilets and the issue with trash buildup. We appreciate your comments, as they help us improve our services and accommodations for future guests. We hope to welcome you back for another stay and work to provide a more comfortable experience.Sincerely, Hotel Manager
冲着bw的品牌去的，还不错
我在那里住过几次，发现有一两个细节有点糟糕。早餐和几年前大不相同了，前台工作人员用他们的母语英语沟通不太顺畅，真是遗憾。我们团里有些人反映房间不干净。我的淋浴坏了两个晚上！
房子周围有带刺铁丝网的围栏。离明格伍德音乐厅很近。虽然步行即可到达，但打车绝对是一个不错的选择，因为那里不太安全。房间不错，床很舒服，住了一晚。如果去明格伍德音乐厅看音乐会，我会再次入住。
我们的房间下午3点后还没准备好。酒店图片不准确。虽然酒店周围有围栏，但由于地处市中心，感觉不太安全。我们一进房间，房间就很干净，设施也很新。由于地理位置的原因，我们不会再住这里了。
2025年4月4日，星期五，晚上10点左右，一位身材较高的前台服务员“绅士”态度不太好。
他竟然在我坐着的休息区吃饭，在我试图放松的时候，把个人音乐播放器开得又大又响。
他把电话挂了，所以我不得不亲自下去问叫醒服务。
他一直坐在原地，问了我三次房间号，尽管他甚至不在前台附近，但我还是没接到叫醒服务！其他服务员都很棒——德洛丽丝和那个帮我办理入住和周日早上7点退房的年轻人！
酒店维护得很好，房间里的家具和台面看起来焕然一新。工作人员友好热情，乐于助人。
我没有给满分的唯一原因是空调太旧，噪音很大，而且门缝透进来的光线会打扰睡觉的人。这家酒店很简朴，大堂很小，但我觉得比比尔街那家酒店更实用。这里非常安静，停车场就在附近，而且价格也更实惠。总的来说，性价比更高。下次我来这里，我还会住在这里。
我不太喜欢到达后等了一分钟才办理入住，虽然我已经预订了房间。电视有点问题，工作人员终于解决了。浴室门关不上锁。房间里没有网站上说的微波炉。有些插座坏了。Joyce女士的早餐做得非常好。
餐厅里的女士人很好。前台/可能的管理人员在附近时，她似乎有些担心。我问了一下，由于天气恶劣，是否可以提前一天退房，因为我要开车8个小时，而且孟菲斯已经下了6英寸的雪，他们不允许我提前退房。我觉得除了工作人员和家人在前台后面的地板上睡觉外，那里就只有我一个人了。
当我们到达时，他们给我们安排了一间不干净的房间，然后换到一间门打不开的房间，然后又换到第三个房间，我们安顿下来。第二天，有人敲我们的门，说他们有我们所住房间的钥匙，而且钥匙能用。之后，一名工作人员站在门外，说我们没有付房费，要求出示身份证。我告诉他让我穿好衣服，下楼后把身份证拿下来，我解释了我们到达时发生的事情，他说身份证没有录入系统。我们回到房间，试着用钥匙，但没用，所以我又下楼去拿钥匙进房间，他说我已停用钥匙，因为它可能靠近我的手机，但不，钥匙不再起作用了，因为他已经为别人激活了钥匙。非常糟糕的经历，永远不会再住，也不会推荐。
非常干净，但不是每天都打扫。马桶就像儿童托儿所一样。马桶太矮，坐下很不舒服，而且很容易摔倒。垃圾堆积得很高，但除此之外，住宿体验很棒。