酒店回复: Thank you for taking the time to share your feedback. We're genuinely sorry to hear your experience did not reflect the quality or value you expected—and certainly not the standards we strive to uphold. From the room location and lake access to the condition of amenities and pricing concerns, we understand your disappointment and take your comments seriously.Please know your feedback has been shared with our leadership team for careful review, and we are actively working to address the issues you’ve highlighted.We would welcome the opportunity to speak with you directly and hope you might consider giving us another chance to provide the level of service and hospitality we’re known for.

酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not fully meet your expectations. Your comments regarding the condition of our facilities, room amenities, beds, and service have been noted, and we will share them with our management team for review as we work on future improvements.

酒店回复: Thank you for taking the time to share your detailed feedback. While we're pleased to hear you found the lodge lovely and your room comfortable, and that our housekeeping and maintenance teams left a positive impression, we're truly sorry to learn that other aspects of your experience fell short of expectations.We regret the confusion regarding your room’s location. We strive to present all accommodation details clearly at booking and will review how we can improve that communication to help future guests make more informed choices.We also apologize for the dining experience at the Boat Club Bar. Your comments regarding the seating location and the timing of the cleaning activity are well taken, this does not reflect the calm, welcoming atmosphere we aim to provide during every meal. We will share your feedback with our restaurant team to ensure better coordination moving forward.Thank you again for your kind words about our staff. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable visit.

酒店回复: Thank you for your kind review. We're thrilled to hear you had such an enjoyable stay and appreciated our service, cleanliness, and amenities. We're also glad the concierge team could assist with your Glacier NP plans and that you enjoyed the Tiki Bar's lakeview atmosphere.We look forward to welcoming you back for another memorable stay. Please don’t hesitate to reach out for any future reservations.

酒店回复: Thank you for your thoughtful review. We're delighted to hear that you consider our hotel the best place for dining with a view, and we're grateful for your continued loyalty.We sincerely apologize for not informing you about the room change prior to check-in. We understand how important it is to have the bed configuration you prefer, and we’ll be sure to improve our communication moving forward.We look forward to welcoming you back soon and will ensure your next stay is just as you expect.

酒店回复: Thank you for your understanding as we work to enhance The Lodge at Whitefish Lake. We sincerely apologize for the oversight regarding the ripped sheets and the delay in addressing your report. This does not reflect our standards, and your comments have been shared with our team to ensure follow-through and attention to detail moving forward.We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experience.

酒店回复: Thanks so much for your lovely review! We’re glad you enjoyed the woodland views, the spa, and of course, the s’mores—such a fun treat. We appreciate your feedback about the facilities and are working on improvements. Hope to welcome you back soon!

酒店回复: Thank you so much for your kind review. We are so glad to hear you thoroughly enjoyed your stay ,got to enjoy our yoga class and that our staff was very attentive to you. We hope to welcome you back soon for another relaxing getaway.

酒店回复: Thank you for your thoughtful feedback. We're so glad to hear you loved the property, and we appreciate you sharing your experience. We’re truly sorry to learn that the in-room bath amenities did not meet your expectations. Your comments are important to us, and we will be reviewing our selections to ensure they better reflect the overall quality and value we aim to provide.We hope to have the opportunity to welcome you back and offer a stay that exceeds expectations in every detail.

酒店回复: Thank you for the kind words! We're so glad you had a great experience and enjoyed the peaceful atmosphere during this time of year. Sometimes a quieter stay makes for the most relaxing getaway! We’d love to welcome you back anytime!