酒店回复: Gracias por tomarte un momento para dejar una reseña, Eneyda. El personal y yo del RED ROOF INN ASHEVILLE - BILTMORE WEST apreciamos su puntuación de 3/5. Sin embargo, usted indicó que su estancia se vio perjudicada debido a la limpieza de nuestro hotel y a las molestias acústicas mencionadas. Nuestro objetivo es brindar una experiencia limpia y cómoda para todos nuestros huéspedes, por lo que lamento saber que esto no se logró con usted.En el futuro, si vuelve a hospedarse con nosotros, comuníquese con nuestra recepción en tiempo real para asegurarse de que se sienta cómodo. Los comentarios de los huéspedes, como el suyo, ayudan a Red Roof a mejorar la experiencia de nuestros huéspedes, así que gracias por compartirlos con nosotros. Esperamos que nos brinde la oportunidad de brindarle una estadía aún mejor la próxima vez que esté en el área.Sincerely,Red Roof Management
1.0分
家庭亲子
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This hotel is sketchy. No smoking signs everywhere but there are people smoking right outside the doors, staff is smoking, place smells weird. Wife is sensitive to cigarettes and it said online no smoking facility. Was only there for 10 minutes and they only refunded us one of the two nights.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Asheville – Biltmore West. It's really disheartening to hear about the smoking issues and the smell. That's definitely not the experience we want our guests to have. We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
家庭亲子
The room was clean but it did have a particular smell, like old. But the employees were amazing and the treatment was class A.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Asheville – Biltmore West. It's wonderful to hear that you found our employees amazing and received class A treatment. We are, however, sorry to hear about the unpleasant smell you encountered in the room. We hope to continue to provide great experiences for you here at Red Roof. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist
2.0分
商务出差
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1st room dirty, burnt, blood on blanket 2nd room floors wet like it had been flooded wouldn’t stay here again.. staff seemed nice on the phone when called about issues
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Asheville – Biltmore West. We are very sorry to hear about the conditions you experienced in both rooms. We deeply regret the issues with cleanliness, the concerning state of the bedding, and the wet flooring. Please accept our sincerest apologies. This is far below our standards.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
其他
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My bad had burnt marks and smell like smoke, the walls had holes, there was a person smoking in front on my room door and people outside in the parking lot look like homeless all around the building very unsafe.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Asheville – Biltmore West. It's disheartening to learn that your stay fell short of your expectations due to the state of your room and the interaction you had with other guests. Please accept our sincerest apologies for this matter. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
3.0分
其他
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The staff were wonderful! The hard part was that our neighbors hung outside their room during the day and all night. People knocked on our door and their door. If you are going to stay here, do not stay on the first floor near the cars.
1.0分
其他
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When my Uber driver picked me up from the airport, she said, "Oh God, you're staying there? Find a different hotel, that one is horrible." She was right.
The room was so disgusting that I checked out immediately. Cockroaches running around in the bathtub, visibly filthy towels, comforter, and sheets, dirt and a dead bug all over the sink, and general grime everywhere. I'll never stay at a Red Roof again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Asheville – Biltmore West. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and how you encountered the bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for letting us know how you feel. We’re disappointed to hear that you don’t plan to visit us again, but we’re committed to improving based on your feedback. If you ever reconsider, please know we would be grateful for the chance to provide you with a better experienceVery truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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Don’t do it
This is not a family friendly space. Lots of bad element floating around the hotel. Lots of noise all hours of the night. Almost saw a fight between a hotel patron and a homeless guy while we were packing the car. Skip this hotel.
2.0分
其他
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Over the years, I’ve stated this facility probably 100 times. The last three years or so it has gotten progressively worse. At one point it was being used as a homeless shelter, to which I don’t object necessarily and now the clientele seems very seedy. There is a lot of activity after hours scantly clear women people coming and going. People hanging out. For the first time I had roaches in my room which necessitated a room change. It has just gone way downhill.
迄今为止住的最差的酒店，设施陈旧，房间阴暗充斥着烟味。设施简陋，缺失，与描述不符，没有冰箱。卫生条件堪忧，床品、毛巾很多污渍，马桶是堵的。前台服务人员态度还好，协助换房，但条件并未改善多少。与之前住过的Red Roof相差甚远，品牌管理存在很大问题。
清洁工作有待改进，侧面房间里的一切声音都可以听到
This hotel is sketchy. No smoking signs everywhere but there are people smoking right outside the doors, staff is smoking, place smells weird. Wife is sensitive to cigarettes and it said online no smoking facility. Was only there for 10 minutes and they only refunded us one of the two nights.
The room was clean but it did have a particular smell, like old. But the employees were amazing and the treatment was class A.
1st room dirty, burnt, blood on blanket 2nd room floors wet like it had been flooded wouldn’t stay here again.. staff seemed nice on the phone when called about issues
My bad had burnt marks and smell like smoke, the walls had holes, there was a person smoking in front on my room door and people outside in the parking lot look like homeless all around the building very unsafe.
The staff were wonderful! The hard part was that our neighbors hung outside their room during the day and all night. People knocked on our door and their door. If you are going to stay here, do not stay on the first floor near the cars.
When my Uber driver picked me up from the airport, she said, "Oh God, you're staying there? Find a different hotel, that one is horrible." She was right.
The room was so disgusting that I checked out immediately. Cockroaches running around in the bathtub, visibly filthy towels, comforter, and sheets, dirt and a dead bug all over the sink, and general grime everywhere. I'll never stay at a Red Roof again.
Don’t do it
This is not a family friendly space. Lots of bad element floating around the hotel. Lots of noise all hours of the night. Almost saw a fight between a hotel patron and a homeless guy while we were packing the car. Skip this hotel.
Over the years, I’ve stated this facility probably 100 times. The last three years or so it has gotten progressively worse. At one point it was being used as a homeless shelter, to which I don’t object necessarily and now the clientele seems very seedy. There is a lot of activity after hours scantly clear women people coming and going. People hanging out. For the first time I had roaches in my room which necessitated a room change. It has just gone way downhill.