酒店回复: Dear lashandra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
2.0分
家庭亲子
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Hotel itself was fine. Our room had old gum dried and ground into the carpet and on lanoleum floor. Bathroom door would not shut. The beds were uncomfortable. Blankets on beds had some dark stains. The floor is thin and creaky. There was no breakfast except coffee even though there was a sign at front desk that said to only take 2 muffins or oatmeal. There was also a card in our room that said the breakfast hours 6:30 -9. We got there around 8 and front desk said there was no breakfast. The hotel is conveniently located for Graceland and downtown Memphis area. Front staff was friendly. Price was good.
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酒店回复: Dear Chris,We appreciate your feedback and are glad you found our location convenient and our front desk team welcoming. However, we regret that the condition of your room and the breakfast experience did not meet your expectations. Your comments will be shared with our team to address these concerns. We value the opportunity to host you and will use your insights to improve our offerings and guest experience. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
2.0分
其他
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There wasn't anyone at the front desk, had to call on our phone to have someone come check us in. Had a kitchen with no dishes. Tried to get someone to bring them but gave up. A number of people hanging outside smoking cigarettes. Felt very unsafe.
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酒店回复: Dear Robert,We sincerely apologize for the difficulties you encountered during your stay. A prompt and welcoming check-in, as well as a secure and comfortable environment, are essential for every guest, and we regret that we fell short. Your feedback will be shared with our team to improve both guest services and overall property safety. Kitchenware is kept at the front desk to ensure it is properly cleaned before being provided, though we understand the process could have been handled more smoothly. We appreciate you bringing this to our attention. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
5.0分
商务出差
Absolutely amazing service, GM Mya is the best and takes care of her guests. Super kind friendly and safe area to be in. Love staying here!
3.0分
商务出差
Property is old and not well maintained. It is clean, but the bed was collapsed on one side and not comfortable at all.
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酒店回复: Dear Russell,Thank you for taking the time to provide your feedback. We are glad to know that aspects of your stay were satisfactory, and we truly appreciate your thoughtful remarks. We regret that certain conditions in the room detracted from your overall comfort, and we apologize for the inconvenience this caused. Your observations are important to us as we continue working to improve both our facilities and guest experience. We hope you’ll consider a future visit, allowing us the opportunity to offer you a more restful and pleasant stay.Sincerely,Hotel Management
3.0分
其他
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Check in staff was friendly but failed to explain they do not clean rooms every day during my 4 day stay paid in advance. The floor was very sticky, bathroom wasn't very clean and both door very dirty. The cabinets were bare & microwave in very bad condition.
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酒店回复: Dear Andrea,Thank you for sharing your thoughts about your recent visit. We are pleased to know you had a positive interaction with our front desk team. However, we regret that other aspects of your stay did not meet expectations. Your comments have been noted and shared with the appropriate teams for follow-up. We value your feedback and hope to welcome you again for a more seamless and comfortable experience.Sincerely,Hotel Management
4.0分
其他
Stove could have been cleaner,watch out for thieves outside and front door always open not locked after hours
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酒店回复: Dear Lashawn,Thank you for sharing your thoughts! We are glad to hear you had a mostly positive stay. At Extended Stay America, guest feedback is incredibly helpful, and we appreciate you bringing a few areas to our attention that need improvement. We’re actively working to enhance both cleanliness and security. We hope to welcome you back soon for an even more comfortable and worry-free visit!Sincerely,Hotel Management
1.0分
商务出差
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I was robbed of my vehicle and the staff were kind enough to charge me an early check in fee which doubled my room cost.
My guest was afraid to return to my room once they realized the staff was actually unable/unwilling to even ensure the gentleman who robbed me returned to the property. Which he did twice. They tell me I would have to leave as the knife I wear in my belt every day violates the their no weapons policy. How? They could not tell just that there is a picture of a knife in the sign. So. They was the managers reasoning.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are truly sorry to hear about the challenges you encountered and understand how distressing that must have been. While we regret your car was stolen, please understand that our decision regarding your stay was based on safety protocols due to the visible knife. We acknowledge how upsetting this situation was and apologize if our actions came across as unsupportive. We appreciate your feedback and will review how we can better handle such sensitive situations in the future. Our guests' safety and comfort are important to us, and we hope you might give us another opportunity to provide a more secure and respectful experience.Sincerely,Hotel Management
如果你只是想放松和睡觉，那我不太推荐这家酒店。但如果你想感受一下孤独和压抑，那我强烈推荐！😂😂
我对领导层员工（Mya 等）和普通员工的热情好客感到非常满意。
浴室里没有纸巾。我真的不得不找工作人员拿一卷。淋浴用的肥皂盒放在水槽上。我不建议住在这里
Hotel itself was fine. Our room had old gum dried and ground into the carpet and on lanoleum floor. Bathroom door would not shut. The beds were uncomfortable. Blankets on beds had some dark stains. The floor is thin and creaky. There was no breakfast except coffee even though there was a sign at front desk that said to only take 2 muffins or oatmeal. There was also a card in our room that said the breakfast hours 6:30 -9. We got there around 8 and front desk said there was no breakfast. The hotel is conveniently located for Graceland and downtown Memphis area. Front staff was friendly. Price was good.
There wasn't anyone at the front desk, had to call on our phone to have someone come check us in. Had a kitchen with no dishes. Tried to get someone to bring them but gave up. A number of people hanging outside smoking cigarettes. Felt very unsafe.
Absolutely amazing service, GM Mya is the best and takes care of her guests. Super kind friendly and safe area to be in. Love staying here!
Property is old and not well maintained. It is clean, but the bed was collapsed on one side and not comfortable at all.
Check in staff was friendly but failed to explain they do not clean rooms every day during my 4 day stay paid in advance. The floor was very sticky, bathroom wasn't very clean and both door very dirty. The cabinets were bare & microwave in very bad condition.
Stove could have been cleaner,watch out for thieves outside and front door always open not locked after hours
I was robbed of my vehicle and the staff were kind enough to charge me an early check in fee which doubled my room cost.
My guest was afraid to return to my room once they realized the staff was actually unable/unwilling to even ensure the gentleman who robbed me returned to the property. Which he did twice. They tell me I would have to leave as the knife I wear in my belt every day violates the their no weapons policy. How? They could not tell just that there is a picture of a knife in the sign. So. They was the managers reasoning.