Sarcastic responses by General Manager and walking away when talking (being dismissed). Ice machines broken on first floor (no signage). Could not use breakfast area with tables for computer work or playing cards. Ran out of cranberry juice and catsup with no signage and staff didn’t speak or understand English language. We stayed a week, there was no change to breakfast menu.
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酒店回复: We appreciate you taking the time to share detailed feedback about your week-long stay. Comments regarding service interactions, limited breakfast options, and maintenance concerns are noted and will be reviewed to improve overall guest experience. We recognize the value of clear communication and a welcoming environment, and your insights help guide our efforts to ensure future stays are more comfortable and accommodating.
3.0分
家庭亲子
Floors were stained. Sofa was gross. Six nights and no housekeeping at all. Breakfast was food-like substances with juice and toast.
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酒店回复: Hello Becky,Thank you for sharing your feedback. We appreciate your insights regarding the condition of the floors and sofa, as well as your experience with housekeeping and breakfast offerings. Guest experiences are important to us, and we will certainly relay your comments to management for further consideration. Your input helps us enhance our services and amenities for future guests.
5.0分
其他
Wonderful staff, very fair price and well-tended, quiet property in a great location This was a repeat visit for me and I'll be back!
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酒店回复: Hello Elizabeth,Thank you for your kind words about our staff and property. We're thrilled to hear that you enjoyed your repeat visit and found our location to be convenient. We look forward to welcoming you back for another enjoyable stay in the future!
3.0分
情侣出游
The stairs leading up to the second floor did not seem to be ever clean. When we got to our room, it had not been cleaned very well the floor.!
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酒店回复: Hello Diane,Thank you for sharing your feedback regarding your stay. We appreciate your observations about cleanliness, as maintaining a welcoming environment is essential to us. Your comments will be shared with our housekeeping team for their awareness and to enhance our service standards. We strive to provide a comfortable experience, and your insights are valuable in helping us achieve that.
4.0分
其他
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Room was clean except for a big stain 2 feet inside the door. Didn't see it until next morning.
Bed was horrible. Very hard and cheap mattress. Both sides were sunk in and the middle felt like cement.
Check-in day the clerk was condescending. The second day the clerk was great.
Wifi was extremely slow and spotty. Dropped constantly until the last night of my 3 night stay manager treated me like I dont understand how wifi works.
Not a bad hotel otherwise, but I won't stay there next time
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酒店回复: Thank you for sharing your detailed feedback. We’re glad there were aspects of your stay at Comfort Suites Airport Boise in Idaho that were satisfactory, but we also acknowledge the issues you experienced with the room cleanliness, mattress comfort, check-in interactions, and Wi-Fi reliability. Your comments will be shared with our team to address these concerns and improve future guest experiences.
5.0分
商务出差
The music was amazing throughout the facility not to mention the chandlier was breathtaking. I look forward to the pool and hot tub for the next stay.
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酒店回复: Hello Jesse,Thank you for your kind words about the music and the chandelier; we're thrilled to hear you enjoyed those elements! We're also happy to know you're looking forward to the pool and hot tub during your next visit. Your feedback is valuable, and we appreciate you taking the time to share your experience. We can't wait to welcome you back for another enjoyable stay!
太棒了，非常适合家庭旅行。
酒店大楼有点老旧，能看出岁月和磨损的痕迹。我们房间和三楼走廊都有一股奇怪的味道，像是用清洁剂试图掩盖其他异味。床很硬，还有点凹凸不平。浴室光线很暗。床头两边都没有方便的插座。冰箱用起来很棒。前台员工很友善。
酒店真的就在博伊西机场步行范围内，如果天气好的话，走起来一点也不费劲。Wifi一开始有问题，不过后来修好了，前台的Claudia女士非常好，帮我解决了，但第二天早上又出现了连接问题。没来得及吃早餐，因为九点就结束了……床铺挺软的，整体布局和智选假日酒店很像。
位置离机场近，性价比不错
就价格来说还可以。由于位于机场附近，本来以为会很吵，结果却很安静，而且位置位于南北两侧，打车10到20分钟就可以到达Wallmart和市中心。早餐菜单种类不多，每天都一样，但是吃不腻。
Sarcastic responses by General Manager and walking away when talking (being dismissed). Ice machines broken on first floor (no signage). Could not use breakfast area with tables for computer work or playing cards. Ran out of cranberry juice and catsup with no signage and staff didn’t speak or understand English language. We stayed a week, there was no change to breakfast menu.
Floors were stained. Sofa was gross. Six nights and no housekeeping at all. Breakfast was food-like substances with juice and toast.
Wonderful staff, very fair price and well-tended, quiet property in a great location This was a repeat visit for me and I'll be back!
The stairs leading up to the second floor did not seem to be ever clean. When we got to our room, it had not been cleaned very well the floor.!
Room was clean except for a big stain 2 feet inside the door. Didn't see it until next morning.
Bed was horrible. Very hard and cheap mattress. Both sides were sunk in and the middle felt like cement.
Check-in day the clerk was condescending. The second day the clerk was great.
Wifi was extremely slow and spotty. Dropped constantly until the last night of my 3 night stay manager treated me like I dont understand how wifi works.
Not a bad hotel otherwise, but I won't stay there next time
The music was amazing throughout the facility not to mention the chandlier was breathtaking. I look forward to the pool and hot tub for the next stay.