Sheets were dirty. No staff available to change. Front desk staff appeared overwhelmed and it affected service.
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酒店回复: Hello Melinda,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the cleanliness of your linens and the level of service from our front desk team. Your comments are valuable and will be shared with management to help improve our services in the future. We appreciate your input and hope to provide a more positive experience during your next visit.
1.0分
其他
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We received a call telling us the tv did not work and they could not give us another room. Even though they had other rooms. Because we had already booked it. They could only refund our money back. We have been traveling all day and expected to be able to have a room at 9:30 at night. . And receive the call, they could not do anything about it. That is why I'm giving it this rating of terrible.
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酒店回复: Hi Kim! We’re sorry to hear about the inconvenience you faced with your reservation and the issue regarding room availability. We understand how frustrating it must have been after a long day of travel. Your feedback will be reviewed with our team to prevent similar situations and improve our communication with future guests.
2.0分
其他
The room was clean but needs repairs in the bathtub.
Front desk clerk clerk was never there and when they did show was not pleasant.
Parking was really good.
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酒店回复: Hi Sandra! We’re glad to hear you found the room clean and parking convenient. However, we regret that the bathtub condition and front desk service fell short of expectations. Your feedback is valuable, and we’ll address these issues to ensure a better experience moving forward.
2.0分
其他
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Close to airport. Mirrored panel of large closet was cracked from top to bottom posing, in my opinion, an unacceptable safety hazard. I informed the front desk and requested another room but was denied. Said there were no other rooms but I doubted this was true as rooms were still available online from two sources and hotel didn't look that busy. Disgusting stain on curtain and mold covered ice in the freezer part of the refrigerator. In my opinion, look elsewhere.
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酒店回复: Hi James! Thank you for taking the time to share your feedback and for noting the convenient proximity to the airport. We regret the safety hazard posed by the cracked mirrored closet panel, the stained curtain, and the mold in the refrigerator, and we’re sorry the front desk was unable to reassign your room when you raised these concerns. We will conduct an immediate review with our maintenance and housekeeping teams to repair the mirror, deep-clean and inspect affected rooms, and ensure refrigerators are sanitized, and we will also evaluate our room-assignment procedures to better accommodate guests who report serious issues. We take guest safety and cleanliness seriously and appreciate you bringing these matters to our attention as we work to prevent similar experiences.
1.0分
其他
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Very old, not updated, sauna not working, jets in jacuzzi not working. Very very old , terrible smell in rooms, curtains falling off hooks. Looks like owner doesn’t want spend money to upgrade. Very sad.
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酒店回复: Hello Victor,Thank you for sharing your feedback. We appreciate your perspective on the condition of the facilities and the challenges you faced during your stay. Guest comfort and satisfaction are important to us, and your comments will be noted for future considerations. We strive to create a welcoming environment and will continue to evaluate ways to enhance our guests' experiences. Thank you again for your insights.
4.0分
家庭亲子
Great for a stop between there and over there. It’s a trip we’ll be making frequently and would stay again.
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酒店回复: Hello Kathryn,Thank you for sharing your experience! We're delighted to hear that you found our hotel convenient for your travels. We look forward to welcoming you back on your next trip and hope your stays continue to be enjoyable. Safe travels!
酒店大楼有点老旧，能看出岁月和磨损的痕迹。我们房间和三楼走廊都有一股奇怪的味道，像是用清洁剂试图掩盖其他异味。床很硬，还有点凹凸不平。浴室光线很暗。床头两边都没有方便的插座。冰箱用起来很棒。前台员工很友善。
酒店真的就在博伊西机场步行范围内，如果天气好的话，走起来一点也不费劲。Wifi一开始有问题，不过后来修好了，前台的Claudia女士非常好，帮我解决了，但第二天早上又出现了连接问题。没来得及吃早餐，因为九点就结束了……床铺挺软的，整体布局和智选假日酒店很像。
太棒了，非常适合家庭旅行。
位置离机场近，性价比不错
就价格来说还可以。由于位于机场附近，本来以为会很吵，结果却很安静，而且位置位于南北两侧，打车10到20分钟就可以到达Wallmart和市中心。早餐菜单种类不多，每天都一样，但是吃不腻。
Sheets were dirty. No staff available to change. Front desk staff appeared overwhelmed and it affected service.
We received a call telling us the tv did not work and they could not give us another room. Even though they had other rooms. Because we had already booked it. They could only refund our money back. We have been traveling all day and expected to be able to have a room at 9:30 at night. . And receive the call, they could not do anything about it. That is why I'm giving it this rating of terrible.
The room was clean but needs repairs in the bathtub.
Front desk clerk clerk was never there and when they did show was not pleasant.
Parking was really good.
Close to airport. Mirrored panel of large closet was cracked from top to bottom posing, in my opinion, an unacceptable safety hazard. I informed the front desk and requested another room but was denied. Said there were no other rooms but I doubted this was true as rooms were still available online from two sources and hotel didn't look that busy. Disgusting stain on curtain and mold covered ice in the freezer part of the refrigerator. In my opinion, look elsewhere.
Very old, not updated, sauna not working, jets in jacuzzi not working. Very very old , terrible smell in rooms, curtains falling off hooks. Looks like owner doesn’t want spend money to upgrade. Very sad.
Great for a stop between there and over there. It’s a trip we’ll be making frequently and would stay again.