酒店回复: Dear travis, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
1.0分
其他
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I had a reservation, being required to pay at the hotel at check-in.
Two hours before check-in, I was called by the hotel, to let me know know they are now sold out. 15 second call, nothing else, bye bye.
I had to book a different hotel very last minute
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酒店回复: Dear Guest, We are very sorry to hear about this upsetting situation and understand how frustrating it must have been to receive a brief notification so close to your planned arrival. This is far from the considerate communication we aim to provide, and we apologize for the inconvenience of having to secure alternate accommodations at the last minute. We have shared your concerns with our leadership team to help ensure greater care and clarity in how situations like this are managed moving forward. We truly regret the disruption this caused and hope you will allow us another opportunity to offer a far more reliable and seamless visit.Sincerely,Hotel Management
5.0分
其他
Checked in late and Robert Smith was very patient and pleasant with us room was very and clean and cozy willing to stay again
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酒店回复: Dear Guest, Thank you for being our guest and for sharing your feedback. We are delighted to hear that our associate, Robert Smith, provided hospitable service and that you found your room clean and comfortable. Your kind words will be shared with him as recognition for his efforts. We truly appreciate your comments and look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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This hotel is extremely filthy! Floors are dirtier than dirt! Literal dirt, stains. Saw bugs on the floor. Building smells bad and room even worse. Our entire family could not fall asleep because of the smell and the worst beds and pillows! I've stayed in many-many hotels and this one is BY FAR the worst. I booked it because reviews looked good, but don't be fooled!
Walls are paper thin. We got to experience a domestic violence happening one the floor above us and we could hear every single word at 4AM!
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酒店回复: Dear Guest, We are deeply sorry to learn about your distressing experience during your stay. The situation you described does not reflect the standards we aim to uphold. Your comments regarding the cleanliness and upkeep of the property have been shared with the management team for immediate attention. We also understand how unsettling it must have been to experience disturbances during the night. Guest comfort and safety remain our highest priorities, and we appreciate your feedback as we work to make meaningful improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect.SincerelyHotel Management
1.0分
商务出差
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Couldn’t even stay, they had a considerable number of guests and waiting on rooms trying to check-in because they only had one cleaning lady for the entire 3 FLOORS BUILDING? The staff were not the nicest about it, attitude was noticeably when directing to customers.
Maybe I they had a bad day, but you should have backup of the backup so u don’t have guests waiting more than an hour to get their room.
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酒店回复: Dear Jairo, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay you experienced during check-in and the frustration caused by the extended wait. We understand how inconvenient it can be when expectations are not met and regret that our team’s response did not reflect the level of service we aim to provide. Your feedback regarding service and staffing has been shared with the relevant team to help prevent similar situations in the future. We hope you’ll allow us another opportunity to deliver a more seamless and welcoming stay in the future.Sincerely,Hotel Management
3.0分
其他
It was okay for one night, room was clean. Outside was dirty and littered with homeless. Facilities were eh, gym had one treadmill machine.
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酒店回复: Dear Alan, Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that your room was clean and comfortable for your stay. However, we apologize for the condition of the exterior and for the limited facilities, including the gym. Your comments are valuable and will be shared with our team as we continue working to enhance the overall guest experience. We hope future visits can be even more enjoyable.Sincerely,Hotel Management
性价比高，住宿期间安静，靠近展览馆位置，地理位置很好，酒店服务人员态度很好，下次再来出差会再次选择这里
房费里应该包含四份免费早餐，但我们早上八点去大堂早餐吧，却只看到一些格兰诺拉麦片棒和咖啡，没了。房间里还有股霉味和奇怪的味道——幸好我们只住了一晚。
酒店的卫生状况有点差，但总体来说住得还算舒服。因为它离机场很近，价格也合理，所以还是可以接受的。
我遇到了问题，我无法去那里，尽管我当时告诉了他们，但他们没有退还我哪怕一丁点钱。
好的
I had a reservation, being required to pay at the hotel at check-in.
Two hours before check-in, I was called by the hotel, to let me know know they are now sold out. 15 second call, nothing else, bye bye.
I had to book a different hotel very last minute
Checked in late and Robert Smith was very patient and pleasant with us room was very and clean and cozy willing to stay again
This hotel is extremely filthy! Floors are dirtier than dirt! Literal dirt, stains. Saw bugs on the floor. Building smells bad and room even worse. Our entire family could not fall asleep because of the smell and the worst beds and pillows! I've stayed in many-many hotels and this one is BY FAR the worst. I booked it because reviews looked good, but don't be fooled!
Walls are paper thin. We got to experience a domestic violence happening one the floor above us and we could hear every single word at 4AM!
Couldn’t even stay, they had a considerable number of guests and waiting on rooms trying to check-in because they only had one cleaning lady for the entire 3 FLOORS BUILDING? The staff were not the nicest about it, attitude was noticeably when directing to customers.
Maybe I they had a bad day, but you should have backup of the backup so u don’t have guests waiting more than an hour to get their room.
It was okay for one night, room was clean. Outside was dirty and littered with homeless. Facilities were eh, gym had one treadmill machine.