酒店回复: Dear Josue, We truly understand how frustrating it can be when travel plans change unexpectedly, especially under difficult circumstances. We are sorry to hear that your situation prevented you from joining us and that your concerns were not resolved as you had hoped. We understand how disappointing this must have been, and we regret any frustration it may have caused. While we follow set policies for modifications and cancellations, we recognize that each situation is unique. Your feedback is important, and we will look into the matter to ensure a fair resolution. We hope to have the chance to welcome you in the future under better circumstances for a more comfortable and positive stay.Sincerely,Hotel Management
3.0分
情侣出游
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翻译提供方：Google
好的
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酒店回复: Dear travis, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
3.0分
其他
It was okay for one night, room was clean. Outside was dirty and littered with homeless. Facilities were eh, gym had one treadmill machine.
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酒店回复: Dear Alan, Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that your room was clean and comfortable for your stay. However, we apologize for the condition of the exterior and for the limited facilities, including the gym. Your comments are valuable and will be shared with our team as we continue working to enhance the overall guest experience. We hope future visits can be even more enjoyable.Sincerely,Hotel Management
5.0分
其他
My opinion is the breakfast in the morning. Could b more than a muffin and a cup of coffee.
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酒店回复: Dear Semone, Thank you for staying with us and for your perfect rating! We’re glad to know you enjoyed your stay overall. We also appreciate your feedback about breakfast—it’s helpful for us as we continue to look at ways we can improve the experience for our guests. It was a pleasure having you as our guest, and we look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management
1.0分
其他
Incredibly horrible smell throughout the hotel. Floor in the room was sticky. ***** hairs on the pillows. Overall disgusting!
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酒店回复: Dear Brianna, We are truly sorry to hear about the conditions you encountered during your visit. Our goal is total guest satisfaction in all areas of our hotel; what you described is unusual and not reflective of the standards we strive to uphold. Your feedback will be shared with the appropriate team so future guests do not encounter the same. Thank you for your patience. We hope to have another chance to accommodate you again with the flawless stay you deserve!Sincerely,Hotel Management
1.0分
其他
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Our room was clean but there was an awkward smell. The lobby smelled like pee and the floor smelled like **** We stayed almost a week. I was charged twice once prior and more when I got to hotel by ******* told my case would be expedited it has not. Has not it’s been almost a week and I have not received monies back. The staff was very nice and helpful but they were shot staffed because desk was closed down at 1030 11 pm. I wish I would have read grab n go. Coffee and a granola bar or honey or oatmeal.
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酒店回复: Dear Patricia, Thank you for your feedback. We’re glad you found the staff to be kind and helpful during your stay, and we appreciate your patience. We regret the areas that did not meet expectations and the inconvenience you experienced with your booking and refund. Your comments will be shared with the appropriate teams so we can improve both our accommodations and guest services. We value your input and hope to have the chance to welcome you back for a more seamless and enjoyable visit in the future. Sincerely,Hotel Management
3.0分
情侣出游
The room was nice and clean..The bed was a little uncomfortable and the ac was a little noisy.
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酒店回复: Dear Monika, Thank you for your feedback. We’re glad you enjoyed the clean and comfortable room. However, we regret any inconvenience you faced with the air unit in your room, as well as the bed not providing the comfort you were hoping for. We appreciate you bringing this to our attention and will share it with the appropriate team members. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Management
性价比高，住宿期间安静，靠近展览馆位置，地理位置很好，酒店服务人员态度很好，下次再来出差会再次选择这里
房费里应该包含四份免费早餐，但我们早上八点去大堂早餐吧，却只看到一些格兰诺拉麦片棒和咖啡，没了。房间里还有股霉味和奇怪的味道——幸好我们只住了一晚。
酒店的卫生状况有点差，但总体来说住得还算舒服。因为它离机场很近，价格也合理，所以还是可以接受的。
我遇到了问题，我无法去那里，尽管我当时告诉了他们，但他们没有退还我哪怕一丁点钱。
好的
It was okay for one night, room was clean. Outside was dirty and littered with homeless. Facilities were eh, gym had one treadmill machine.
My opinion is the breakfast in the morning. Could b more than a muffin and a cup of coffee.
Incredibly horrible smell throughout the hotel. Floor in the room was sticky. ***** hairs on the pillows. Overall disgusting!
Our room was clean but there was an awkward smell. The lobby smelled like pee and the floor smelled like **** We stayed almost a week. I was charged twice once prior and more when I got to hotel by ******* told my case would be expedited it has not. Has not it’s been almost a week and I have not received monies back. The staff was very nice and helpful but they were shot staffed because desk was closed down at 1030 11 pm. I wish I would have read grab n go. Coffee and a granola bar or honey or oatmeal.
The room was nice and clean..The bed was a little uncomfortable and the ac was a little noisy.