酒店回复: Dear Michael, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing all our guests with an enjoyable stay, which does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management
5.0分
其他
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The staff was very friendly outgoing n very attentive. The room is very clean just missing a hair dryer. If I had known there was no dryer I would have brought mine from home but other than that the room was great. I’d stay here again !!
4.0分
情侣出游
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The staff called before my stay to let me know the satellites were down so no tv but i was ok with that. They gave me a discount for it. It was clean except for the floor. My feet were black 5 minutes after walking around barefoot. I like the fact that it had a small kitchen if we were staying longer that would be nice. And they're pet friendly!
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酒店回复: Dear Andrea, Thank you for taking the time to share your experience at Extended Stay America. We are glad our team was able to connect with you before your stay regarding the TV service and that the discount provided was helpful. It’s great to know you appreciated the cleanliness overall, the convenience of the in-room kitchen, and our pet-friendly environment. We do apologize for the floor cleanliness and will review this with housekeeping to ensure improvements. Your feedback is invaluable in helping us enhance guest satisfaction. We look forward to hosting you again soon. Sincerely,Hotel Management
1.0分
其他
My room wasn't ready on time ..I had clean the room my self ...no Internet the whole time I was there ..I spent over 600 to stay ...not happy
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酒店回复: Dear Tiffany, We sincerely apologize for the inconvenience you faced, including the delay in room readiness, lack of internet access, and the unacceptable condition requiring you to clean the room yourself. This is certainly not the level of service we aim to provide, and your concerns have been addressed with our housekeeping and maintenance teams for immediate improvement. We understand your frustration, especially given the cost of your stay, and we truly regret the impact it had on your visit. We hope to welcome you back for a much-improved experience next time.Sincerely,Hotel Management
2.0分
其他
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Great staff, bad rooms
The only good thing about this hotel is its staff. Its staff is some of the BEST hotel staff I’ve run into in a while! Great personalities and very kind!
Now- it’s two stars cuz of the room. The air conditioning was loud and we couldn’t sleep well, and you can hear upstairs! Very frustrating
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酒店回复: Dear Justine, Thank you for staying with us and for taking the time to share your experience. We’re thrilled to hear that our staff made such a positive impression. However, we’re sorry that the room didn’t meet expectations. We understand the importance of a quiet and comfortable environment for a good night’s sleep, and we’re reviewing our maintenance team to address these concerns. We hope to welcome you back again soon for a more complete and convenient stay.Sincerely,Hotel Management
5.0分
其他
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Very clean and had what we needed for our stay. Front desk staff are all helpful and friendly. The location is super convenient to everything we wanted to do in Asheville for the week, and the best price I found.
5.0分
朋友出游
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The staff is really accommodating. My parents were already staying there for work and I was visiting. I asked if I could be close to the and ended up being right across the hall from them.
5.0分
其他
Highly recommend
Very friendly staff, the other guests were just as friendly. Pet friendly motel small grab and go breakfast. Highly recommend this motel.
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酒店回复: Dear Guest, Thank you so much for your glowing review! We're thrilled you had a positive experience with our friendly staff. We love that our pet-friendly policy and convenient grab-and-go breakfast choices fit your needs. We're glad you enjoyed your stay and highly recommend Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management
5.0分
情侣出游
Nice, basic, clean, affordable place to stay. There is plenty to get out and do in town, why would you need more?
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酒店回复: Dear Guest,Thank you for your excellent feedback! We are delighted you had a great experience at Extended Stay America. It’s terrific that our location suited your needs for a comfortable and convenient stay. We’re glad you were able to enjoy all that the area has to offer, and we’d love to welcome you back soon.Sincerely,Hotel Management
干净整洁，员工很棒，位置便利。
就因为我住在 35 英里外，我为什么要解释为什么我和我的妻子住在阿什维尔的一家酒店。这是歧视，应该是违法的。我付了房费，为什么我要解释自己。
The staff was very friendly outgoing n very attentive. The room is very clean just missing a hair dryer. If I had known there was no dryer I would have brought mine from home but other than that the room was great. I’d stay here again !!
The staff called before my stay to let me know the satellites were down so no tv but i was ok with that. They gave me a discount for it. It was clean except for the floor. My feet were black 5 minutes after walking around barefoot. I like the fact that it had a small kitchen if we were staying longer that would be nice. And they're pet friendly!
My room wasn't ready on time ..I had clean the room my self ...no Internet the whole time I was there ..I spent over 600 to stay ...not happy
Great staff, bad rooms
The only good thing about this hotel is its staff. Its staff is some of the BEST hotel staff I’ve run into in a while! Great personalities and very kind!
Now- it’s two stars cuz of the room. The air conditioning was loud and we couldn’t sleep well, and you can hear upstairs! Very frustrating
Very clean and had what we needed for our stay. Front desk staff are all helpful and friendly. The location is super convenient to everything we wanted to do in Asheville for the week, and the best price I found.
The staff is really accommodating. My parents were already staying there for work and I was visiting. I asked if I could be close to the and ended up being right across the hall from them.
Highly recommend
Very friendly staff, the other guests were just as friendly. Pet friendly motel small grab and go breakfast. Highly recommend this motel.
Nice, basic, clean, affordable place to stay. There is plenty to get out and do in town, why would you need more?