酒店回复: Dear Michael, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing all our guests with an enjoyable stay, which does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management
1.0分
其他
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The room smelled of smoke the first night, when they cleared it out when I was out that day my second night was dealing with an above loud person all night. It was not the staffs fault, they did what they could. But for the price, it was honestly the worst experience I have had.
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酒店回复: Dear Guest, We sincerely apologize for the specific concern you mentioned in your room on your first night and we are glad our team was able to refresh the room promptly the next day. We also regret the disturbance caused by the noise from the room above you. Although our staff did their best to assist, we understand how disruptive this was and how it impacted your stay. Your comfort should never be compromised, especially at the price you paid. We appreciate your feedback and will work to improve. We value your honesty, and we hope to welcome you back with a significantly improved and refreshed experience.Sincerely,Hotel Management
3.0分
情侣出游
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Overall the room was okay. The refrigerator kept making some odd noises. If you need anything for the kitchen you have to ask at the front desk (no dishes, glasses, etc..).
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We’re glad to know your overall stay was satisfactory, though we apologize for the noise from the refrigerator and the inconvenience of requesting kitchen items separately. Our setup is designed to ensure all cookware and utensils are freshly sanitized for each guest, but we understand this may cause a minor inconvenience. Your comments have been shared with our maintenance team. We appreciate your understanding and hope to provide you with an even better experience next time.Sincerely,Hotel Management
1.0分
情侣出游
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The staff was very friendly, and that is where the positives end. As soon as my wife and I walked through the door to our room, the pungent smell of must blasted in our faces. We took our shoes off and quickly noticed that the bottoms of our socks were quickly blackened. I wiped a towel on the floor and it immediately turned black, as if I had just wiped it on charcoal. It was clear to us that this floor had never once been properly cleaned. Against our better judgment, we stayed the night. The next day, I woke up with food poisoning. I am not going to blame the hotel on this, but surely the moldy air flowing from the air conditioning did not help. After feeling miserable the rest of the day, and despite our Sisyphean efforts to rid the awful smell with air freshener, I decided we absolutely had to leave. We found another place to lodge, promptly left, and it was the best decision I made during the entire duration of our stay in Asheville.
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酒店回复: Dear Ryan,Thank you for taking the time to share your experience. We’re glad to hear that our team’s friendliness stood out, but we are truly sorry that the condition of your room caused such discomfort. As an extended-stay property, housekeeping is provided weekly or bi-weekly, and rooms are prepared to meet high cleanliness standards; what you encountered fell short of that expectation. We will address this with our housekeeping and maintenance teams to prevent recurrence. While we cannot undo your experience, we are committed to upholding our standards in the future. Additional housekeeping is always available upon request for a minimal fee, and your feedback will help us ensure a more comfortable stay for all guests.Sincerely, Hotel Management
5.0分
其他
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The staff was very friendly outgoing n very attentive. The room is very clean just missing a hair dryer. If I had known there was no dryer I would have brought mine from home but other than that the room was great. I’d stay here again !!
4.0分
情侣出游
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The staff called before my stay to let me know the satellites were down so no tv but i was ok with that. They gave me a discount for it. It was clean except for the floor. My feet were black 5 minutes after walking around barefoot. I like the fact that it had a small kitchen if we were staying longer that would be nice. And they're pet friendly!
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酒店回复: Dear Andrea, Thank you for taking the time to share your experience at Extended Stay America. We are glad our team was able to connect with you before your stay regarding the TV service and that the discount provided was helpful. It’s great to know you appreciated the cleanliness overall, the convenience of the in-room kitchen, and our pet-friendly environment. We do apologize for the floor cleanliness and will review this with housekeeping to ensure improvements. Your feedback is invaluable in helping us enhance guest satisfaction. We look forward to hosting you again soon. Sincerely,Hotel Management
1.0分
其他
My room wasn't ready on time ..I had clean the room my self ...no Internet the whole time I was there ..I spent over 600 to stay ...not happy
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酒店回复: Dear Tiffany, We sincerely apologize for the inconvenience you faced, including the delay in room readiness, lack of internet access, and the unacceptable condition requiring you to clean the room yourself. This is certainly not the level of service we aim to provide, and your concerns have been addressed with our housekeeping and maintenance teams for immediate improvement. We understand your frustration, especially given the cost of your stay, and we truly regret the impact it had on your visit. We hope to welcome you back for a much-improved experience next time.Sincerely,Hotel Management
2.0分
其他
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Great staff, bad rooms
The only good thing about this hotel is its staff. Its staff is some of the BEST hotel staff I’ve run into in a while! Great personalities and very kind!
Now- it’s two stars cuz of the room. The air conditioning was loud and we couldn’t sleep well, and you can hear upstairs! Very frustrating
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酒店回复: Dear Justine, Thank you for staying with us and for taking the time to share your experience. We’re thrilled to hear that our staff made such a positive impression. However, we’re sorry that the room didn’t meet expectations. We understand the importance of a quiet and comfortable environment for a good night’s sleep, and we’re reviewing our maintenance team to address these concerns. We hope to welcome you back again soon for a more complete and convenient stay.Sincerely,Hotel Management
5.0分
其他
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Very clean and had what we needed for our stay. Front desk staff are all helpful and friendly. The location is super convenient to everything we wanted to do in Asheville for the week, and the best price I found.
干净整洁，员工很棒，位置便利。
就因为我住在 35 英里外，我为什么要解释为什么我和我的妻子住在阿什维尔的一家酒店。这是歧视，应该是违法的。我付了房费，为什么我要解释自己。
The room smelled of smoke the first night, when they cleared it out when I was out that day my second night was dealing with an above loud person all night. It was not the staffs fault, they did what they could. But for the price, it was honestly the worst experience I have had.
Overall the room was okay. The refrigerator kept making some odd noises. If you need anything for the kitchen you have to ask at the front desk (no dishes, glasses, etc..).
The staff was very friendly, and that is where the positives end. As soon as my wife and I walked through the door to our room, the pungent smell of must blasted in our faces. We took our shoes off and quickly noticed that the bottoms of our socks were quickly blackened. I wiped a towel on the floor and it immediately turned black, as if I had just wiped it on charcoal. It was clear to us that this floor had never once been properly cleaned. Against our better judgment, we stayed the night. The next day, I woke up with food poisoning. I am not going to blame the hotel on this, but surely the moldy air flowing from the air conditioning did not help. After feeling miserable the rest of the day, and despite our Sisyphean efforts to rid the awful smell with air freshener, I decided we absolutely had to leave. We found another place to lodge, promptly left, and it was the best decision I made during the entire duration of our stay in Asheville.
The staff was very friendly outgoing n very attentive. The room is very clean just missing a hair dryer. If I had known there was no dryer I would have brought mine from home but other than that the room was great. I’d stay here again !!
The staff called before my stay to let me know the satellites were down so no tv but i was ok with that. They gave me a discount for it. It was clean except for the floor. My feet were black 5 minutes after walking around barefoot. I like the fact that it had a small kitchen if we were staying longer that would be nice. And they're pet friendly!
My room wasn't ready on time ..I had clean the room my self ...no Internet the whole time I was there ..I spent over 600 to stay ...not happy
Great staff, bad rooms
The only good thing about this hotel is its staff. Its staff is some of the BEST hotel staff I’ve run into in a while! Great personalities and very kind!
Now- it’s two stars cuz of the room. The air conditioning was loud and we couldn’t sleep well, and you can hear upstairs! Very frustrating
Very clean and had what we needed for our stay. Front desk staff are all helpful and friendly. The location is super convenient to everything we wanted to do in Asheville for the week, and the best price I found.