这几年美国的酒店单价大幅上涨，19年之前类似holiday inn 的酒店每天只要100美金以内，这家相比holiday inn的档次要稍微低一些
4.0分
其他
原文
翻译提供方：Google
都很酸
4.0分
其他
The TV didn't work and they could do a little more than cleaning the room every other week
5.0分
家庭亲子
Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.
5.0分
家庭亲子
Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again
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酒店回复: Dear Shamaria, We are delighted to hear that you appreciated the team, especially Derick’s efforts in keeping everything fresh and welcoming! It is always rewarding to know our staff made a lasting impression. Thank you for the kind words and for choosing Extended Stay America. We’d love to have you back anytime for another great visit!Sincerely,Hotel Management
1.0分
家庭亲子
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The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.
1.0分
其他
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We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.
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酒店回复: Dear Stefan,We are very sorry for the experience you described and truly regret the discomfort and frustration it caused during your stay. Arriving late after a long journey should be met with a warm welcome and a smooth check-in. We sincerely apologize that this was not your experience. While there are certain limitations in late-night staffing, your concerns about the condition of the room and interaction at the front desk are being taken seriously. We are committed to improving both our service and facilities to serve our guests better. Thank you for bringing these matters to our attention. We hope you’ll consider giving us another opportunity to offer you a more respectful and comfortable stay in the future.Sincerely,Hotel Management
1.0分
情侣出游
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I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.
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酒店回复: Dear Kevin,Thank you for sharing your feedback. We appreciate your acknowledgment of the cleanliness and understand that your experience did not align with your expectations. Guest comfort and a welcoming environment are of the utmost importance to us, and your observations have been shared with our leadership team for further review. We continuously strive to create a positive experience for all who stay with us and value input that helps guide our efforts. We’re sorry to hear your visit fell short and hope you might consider giving us another opportunity in the future for a more satisfying stay.Sincerely,Hotel Management
3.0分
其他
There is no breakfast. It's just bad coffee. And check under the bed for trash.
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酒店回复: Dear Makale, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Also, we regret that our breakfast choices did not meet your expectations. Your remarks are shared with the team. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
房间不错，服务很好，很热情
据本地朋友介绍，这个酒店所在区域German town 是比较安全的。
酒店入住率很低，早餐只有咖啡和一些饼干之类的零食。
这几年美国的酒店单价大幅上涨，19年之前类似holiday inn 的酒店每天只要100美金以内，这家相比holiday inn的档次要稍微低一些
都很酸
The TV didn't work and they could do a little more than cleaning the room every other week
Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.
Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again
The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.
We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.
I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.
There is no breakfast. It's just bad coffee. And check under the bed for trash.