酒店回复: Dear Guest, Thank you for choosing us. We are sorry to hear that your room did not meet cleanliness expectations during your stay. Such concerns are not acceptable, and we sincerely apologize for the inconvenience. Your comments have been shared with our housekeeping and maintenance teams for immediate review. Regarding your comments on the breakfast, we will share them with the concerned team to find out what went wrong. We appreciate you bringing this to our attention. On a positive side, we are glad the bed and sheets were comfortable. We hope to have the opportunity to provide a much better experience in the future.Sincerely, Hotel Management
4.0分
其他
原文
翻译提供方：Google
都很酸
3.0分
商务出差
Really bad experience, room stink very old furniture they advertise a morning breakfast and is just coffee and blue berry muffins.
Never again, Sorry
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酒店回复: Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for your experience and regret that your stay did not meet the expected standards. Your comments will be shared with our team, allowing us to address these concerns and implement improvements where necessary. We strive to offer a convenient and efficient start to the day with our complimentary grab-and-go breakfast. Your insights on this aspect are invaluable, and we are committed to ensuring a consistently high-quality breakfast experience for all our guests. Your feedback is sincerely appreciated, and we look forward to the opportunity to welcome you back for an even more satisfying visit in the future.Sincerely,Hotel Management
1.0分
其他
IT WAS NOT AS PICTURED. THIS WAS SO DIRTY. I HAD TO CLEAN THE ROOM BEFORE AND I WAS GLAD I DID! HAD TO REPLACE MY RAGS AT THE DESK.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We regret that the room did not meet expectations and that you were disappointed with its condition. Your comments will be shared with management, as we are committed to improving our housekeeping standards to ensure a cleaner and more comfortable environment for all guests. We appreciate your input and hope you might consider giving us another opportunity to provide a better experience.Sincerely,Hotel Management
5.0分
其他
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The kichen setup was nice for the room that I was assigned. However, the microwave operational panel was in French so I had to Google search to find out what the terms meant. The clock time on it was wrong and I tried to change it, but to no prevail. Not really sure about the cleaning policy, but I never had courtesy housekeeping to come through at all to tidy up the room, so I just made it work for me as best as possible. Other than that, everything was as advertised.
5.0分
其他
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Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!
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酒店回复: Dear Guest, Thank you for sharing your wonderful feedback. We are thrilled that you enjoyed a comfortable and well-maintained stay and that our team, pet-friendly atmosphere, and peaceful surroundings added to your experience. It is great to know that everything met your expectations and that you would recommend us to others. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another pleasant visit.Sincerely,Hotel Management
4.0分
其他
The TV didn't work and they could do a little more than cleaning the room every other week
5.0分
家庭亲子
Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.
房间不错，服务很好，很热情
据本地朋友介绍，这个酒店所在区域German town 是比较安全的。
酒店入住率很低，早餐只有咖啡和一些饼干之类的零食。
这几年美国的酒店单价大幅上涨，19年之前类似holiday inn 的酒店每天只要100美金以内，这家相比holiday inn的档次要稍微低一些
房间一点也不干净，地板上还有胶水的痕迹。床很舒服，床单也干净，但其他一切都令人无法接受，而且没有早餐。
都很酸
Really bad experience, room stink very old furniture they advertise a morning breakfast and is just coffee and blue berry muffins.
Never again, Sorry
IT WAS NOT AS PICTURED. THIS WAS SO DIRTY. I HAD TO CLEAN THE ROOM BEFORE AND I WAS GLAD I DID! HAD TO REPLACE MY RAGS AT THE DESK.
The kichen setup was nice for the room that I was assigned. However, the microwave operational panel was in French so I had to Google search to find out what the terms meant. The clock time on it was wrong and I tried to change it, but to no prevail. Not really sure about the cleaning policy, but I never had courtesy housekeeping to come through at all to tidy up the room, so I just made it work for me as best as possible. Other than that, everything was as advertised.
Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!
The TV didn't work and they could do a little more than cleaning the room every other week
Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.